Posts by Thomas Moore
Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar
Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, “Transforming Voice in the Cloud,” featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best…
Read More7 AVOXI Voice Management Software Features That Are Better With Scale
7 AVOXI Voice Management Software Features That Are Better With Scale For multinational businesses, effective voice conversations with their diverse customer base are critical to delivering great customer service and nurturing long-term relationships. . AVOXI’s cloud voice platform, uniquely designed to cater to enterprise content center environments, offers a comprehensive suite of features designed to…
Read MoreGlobal Voice for Genesys: Everything You Need To Know
Progress bar0% AVOXI BLOGGlobal Voice for Genesys: Everything You Need To Know Jul 25, 2024 Global Voice for Genesys: Everything You Need To Know By Thomas Moore 15 min read Contact Center Table of Contents Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with…
Read MoreAVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects
Progress bar0% AVOXI BLOGAVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects Jul 11, 2024 AVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects By Thomas Moore 7 min read Table of Contents For any business that relies on phone-based sales, service, or support, business phone numbers are part…
Read More5 Signs You’re Managing Too Many Voice Providers
Progress bar0% AVOXI BLOG5 Signs You’re Managing Too Many Voice Providers Jun 4, 2024 5 Signs You’re Managing Too Many Voice Providers By Thomas Moore 6 min read Global Voice Table of Contents Editor’s Note: This piece has been updated since its original publication. Many global companies have multiple voice carriers that provide their coverage…
Read MoreVoIP Cost Guide: Understanding Total Cost of Ownership for Enterprises
VoIP Cost Guide: Understanding Total Cost of Ownership for Enterprises Contents Add a header to begin generating the table of contents Voice over Internet Protocol (VoIP) pricing often looks straightforward, but for enterprises, the actual cost goes beyond a simple per-minute rate. Network requirements, infrastructure reliability, and global coverage directly drive your total cost of…
Read MoreOutbound Caller ID: Setup, Compliance, and Spam Tips
Outbound Caller ID: Setup, Compliance, and Spam Tips Simply assigning a local number to outbound calls might have worked a decade ago, but call recipients today expect clear, recognizable information. In addition, carriers are flagging suspicious patterns, so enterprises must account for differing regional rules, formats, and telecom infrastructure, all while scaling across time zones…
Read MoreElastic SIP Trunking: The Complete Guide for Telecom Leaders (2026)
Elastic SIP Trunking: The Complete Guide for Telecom Leaders (2026) Contents Add a header to begin generating the table of contents Modern voice environments demand all of global contact centers, distributed knowledge workers, and real-time analytics. And while you manage these core areas, traffic swings wildly across campaigns, seasonality, outages, and product launches. At the…
Read MoreVirtual Phone Number Forwarding for Global Voice Teams (2026)
Virtual Phone Number Forwarding for Global Voice Teams (2026) Contents Add a header to begin generating the table of contents If you’re responsible for telecom or voice across regions, you’ve probably felt the drag of fragmented infrastructure—different carriers by country, inconsistent call quality, and limited visibility across your global footprint. Virtual phone number forwarding gives…
Read MoreAutomated Outbound IVR: How It Works, Use Cases & Benefits (2026)
Automated Outbound IVR: How It Works, Use Cases & Benefits (2026) Contents Add a header to begin generating the table of contents Automated outbound IVR is often sold as a “smart automation” feature. In practice, it lives or dies on the less glamorous parts of your stack: carrier routing, number strategy, answer rate management, and…
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