Posts by Mike Kaplan
7 Qualities of a Successful Call Center Agent
7 Qualities of a Great Call Center Agent Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top skills and abilities a great call center agent needs, having the right people on your team saves you time and money. But…
Read MoreBest Call Management Software (2019)
Call Management Software Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this…
Read MoreWhat is Call Queue Management?
Call Queue Management: How Can Call Queuing Help Your Business? Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience.…
Read MoreComparing the Top 3 Toll Free Forwarding Providers
The Top 3 Toll Free Forwarding Providers Running a business can be complicated, but adding an international call forwarding service can greatly help you get your customers get in touch with the correct agents. In this post, we will outline 3 different providers that offer toll free forwarding services, as well as ourselves. For each…
Read MoreSMS Software Price Guide
SMS Software Pricing (2022 Guide) What Does Business Texting Cost? For nearly 20 years, we’ve helped companies around the world improve communications while reducing costs with cloud-based voice solutions. Now, we want to help companies reduce costs with business texting. This SMS software pricing guide was last updated in November 2019. Many businesses use business…
Read MoreEmployee Wellness in Your Contact Center
Employee Wellness in Your Contact Center “With a decade of customer service experience under my belt…I’ve experienced first hand how not taking care of yourself while busy at work can lead to flat out burnout.” Writer, health coach, and customer experience influencer, Jenny Dempsey reflects on the importance of wellness in contact centers, and how it can…
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