Contact Center
International Call Recording Laws & Compliance Guide
International Call Recording Laws & Compliance Guide International call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about call recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. International Call Recording Laws & Compliance It’s…
Read MoreHow to Choose a DID Number Provider for Scalable Global Voice
How to Choose a DID Number Provider for Scalable Global Voice Contents Add a header to begin generating the table of contents DID numbers determine how customers and teams reach you across markets, but when DIDs are spread across regional carriers and legacy contracts, routing changes take longer, visibility drops, and voice quality issues are…
Read More212 Area Code Questions & Answers
212 Area Code Number Questions & Answers AVOXI answers your 212 area code questions! What is a 212 number, why are they so rare, and how can you buy or sell 212 numbers for business or personal use? We cover all of that and more in this 212 area code FAQ. Catching Up on 212…
Read MoreBest US Toll Free Number Providers
Request Demo Talk to a Specialist Contact Us The Best US Toll Free Number Providers AVOXI compares the best US toll free number providers by reviewing pricing, strengths and weaknesses, and features for businesses seeking 800 numbers. Who Are the Top USA Toll Free Number Providers? Are you looking for a USA toll free number…
Read MoreAVOXI Closes Q4 with Strong Growth in 2020
Record Global Numbers and Platform Adoption Demonstrate Importance of Technology to Clients Atlanta, GA – February 3, 2021 – AVOXI, a global Communications Platform as a Service (CPaaS), announced record breaking global number expansion and transactions processed in 2020, as enterprise customers adopted the software platform in new and existing industries. Building Revenue and Global Coverage…
Read MoreMoving from On-Premise to the Cloud: The 2020 Catalyst You Needed
Moving from On-Premise to the Cloud: The 2020 Catalyst You Needed Before COVID-19, there was a real debate over why an organization should switch from its legacy PBX to a cloud solution. It didn’t really make sense for organizations that had 100% of their staff in house. Not to mention, the investment toward expensive in-house…
Read MoreA Cloud Telephony Guide and 7 Top Providers (2026)
A Cloud Telephony Guide and 7 Top Providers (2026) Managing global business communications can be complex and costly with traditional phone systems. However, if you’re struggling with scalability issues, high international calling costs, or complicated system maintenance, cloud-based telephony offers a modern solution. Moving your voice communications to the cloud offers the flexibility to scale…
Read MoreThe Top 15 SIP Trunk Providers—Our 2026 Guide
The Top 15 SIP Trunk Providers—Our 2026 Guide Finding the right Session Initiation Protocol (SIP) trunk provider for your business phone system shouldn’t give you a headache. You’ve probably noticed that every provider claims to offer the “best service” and “lowest rates,” but what really matters is finding a provider that matches your specific needs—from…
Read MoreVoIP CRM Integration: Your Essential Guide for 2026
VoIP CRM Integration: Your Essential Guide for 2026 Constantly switching between your Voice over Internet Protocol (VoIP) phone system and customer relationship management (CRM) platform wastes time, disrupts workflows, and increases the risk of missed opportunities. With this setup, sales teams have to manually log calls, support teams have to hunt for customer details, and…
Read MoreCall Center Management: Best Practices and Key KPIs for 2026
Call Center Management: Best Practices and Key KPIs for 2026 Running a call center comes with the constant pressure of managing agent performance, meeting service levels, controlling costs, and delivering consistent customer satisfaction. Effective call center management is therefore crucial to ensuring seamless service and optimal efficiency. This guide outlines essential tactics and key performance…
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