Contact Center
CEO Message: A Look Back at 2020
CEO Message: A Look Back at 2020 Dear Valued Customers, Oh, what a year 2020 has been. First and foremost, thank you to all of our customers, vendors, and employees who’ve helped us navigate through this unprecedented time. Your steady outreach to us regarding your needs, challenges, and desires for a better user and customer…
Read MoreAVOXI’s 2020 Contact Center Software Product Highlights
2020 Contact Center Software Product Highlights Twenty-twenty has been an unpredictable year, to say the least. Despite the business disruptions caused by the pandemic, your customers are still expecting an exceptional experience every time they call into your business. AVOXI’s product and development teams have been hard at work optimizing, streamlining, and enhancing our contact…
Read MoreQ&A with AVOXI CRO: Leveraging Contact Center Software for Inbound Workflow Automation
Leveraging Contact Center Software for Inbound Workflow Automation Inbound sales teams go through an extensive process to convert leads into customers. Sales reps have a series of touchpoints to hit on before a sale is made. According to HubSpot, it takes an average of 8 touchpoints to close. Adapting the sales process to each buyer…
Read MoreLeave On-Hold Behind: The Benefits of Queue Callback
Leave On-Hold Behind: The Benefits of Queue Callback When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys being tethered to their phone just to connect with support. Instead, they want fast and easy conversations that resolve their issues. Customers…
Read MoreActiveCampaign
Enterprise-Ready Voice for ActiveCampaign Contact Center Streamline customer conversations by pairing AVOXI’s global voice coverage with ActiveCampaign’s automation. Automate repetitive tasks and sync data points in minutes to better tailor every interaction. Tour the AVOXI Platform Buy Now Trusted by the World’s Leading Enterprises CRM Integration Why Connect AVOXI to ActiveCampaign? Streamline support by pairing…
Read MoreComplete Call Center Disaster Recovery Checklist (2020)
Call Center Disaster Recovery Plan Checklist – Complete 2020 Guide Cloud-hosted phone systems are used by thousands of call centers around the world and continue to grow in popularity. As these systems operate via the internet and a computer or data based system, disruptions and downtimes have been known to transpire. However, there are still…
Read MoreHelp Scout
Enterprise-Ready Voice for Help Scout Contact Center Drive better conversations by pairing AVOXI’s global voice coverage with Help Scout. Simplify your workflow by automating call logging and ticket creation in minutes to better tailor every customer interaction. Tour AVOXI Platform Buy Now Trusted by the World’s Leading Enterprises Help Desk Integration Why Connect AVOXI to…
Read MoreAVOXI Named 2020’s Best and Brightest Companies to Work For in the Nation
AVOXI Named 2020’s Best and Brightest Companies to Work For in the Nation Atlanta, GA – September 25, 2020 — The National Association of Business Resources has announced the Summer 2020 winners of its 10th annual Best and Brightest Companies to Work ForⓇ competition. It’s with great pride and enthusiasm to share that AVOXI was…
Read MorePipedrive
Enterprise-Ready Voice for Pipedrive Drive better sales conversations by pairing AVOXI’s global voice coverage with Pipedrive. Simplify your workflow by automating call logging and activity syncing in minutes to better manage every lead interaction. Buy Now Get a Demo Trusted by the World’s Leading Enterprises CRM Integration Why Connect AVOXI to Pipedrive? Prioritize deals and…
Read MoreFreshdesk
Enterprise-Ready Voice for Freshdesk Contact Center Drive better conversations by pairing AVOXI’s global voice coverage with Freshdesk. Simplify your workflow by automating call logging and ticket creation in minutes to better tailor every customer interaction. Tour AVOXI Platform Buy Now Trusted by the World’s Leading Enterprises Help Desk Integration Why Connect AVOXI to Freshdesk? Streamline…
Read More
