Leave On-Hold Behind: The Benefits of Queue Callback

By Katharine Fear |

Leave On-Hold Behind: The Benefits of Queue Callback When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys being tethered to their phone just to connect with support. Instead, they want fast and easy conversations that resolve their issues.  Customers…

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ActiveCampaign

By Jordan Vardell |

Enterprise-Ready Voice for ActiveCampaign Contact Center Streamline customer conversations by pairing AVOXI’s global voice coverage with ActiveCampaign’s automation. Automate repetitive tasks and sync data points in minutes to better tailor every interaction. Tour the AVOXI Platform Buy Now Trusted by the World’s Leading Enterprises CRM Integration Why Connect AVOXI to ActiveCampaign? Streamline support by pairing…

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Complete Call Center Disaster Recovery Checklist (2020)

By Katharine Fear |
call center disaster recovery plan

Call Center Disaster Recovery Plan Checklist – Complete 2020 Guide Cloud-hosted phone systems are used by thousands of call centers around the world and continue to grow in popularity.  As these systems operate via the internet and a computer or data based system, disruptions and downtimes have been known to transpire. However, there are still…

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Help Scout

By Jordan Vardell |

Enterprise-Ready Voice for Help Scout Contact Center Drive better conversations by pairing AVOXI’s global voice coverage with Help Scout. Simplify your workflow by automating call logging and ticket creation in minutes to better tailor every customer interaction. Tour AVOXI Platform Buy Now Trusted by the World’s Leading Enterprises Help Desk Integration Why Connect AVOXI to…

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Pipedrive

By Jordan Vardell |

Enterprise-Ready Voice for Pipedrive Drive better sales conversations by pairing AVOXI’s global voice coverage with Pipedrive. Simplify your workflow by automating call logging and activity syncing in minutes to better manage every lead interaction. Buy Now Get a Demo Trusted by the World’s Leading Enterprises CRM Integration Why Connect AVOXI to Pipedrive? Prioritize deals and…

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Freshdesk

By Jordan Vardell |

Enterprise-Ready Voice for Freshdesk Contact Center Drive better conversations by pairing AVOXI’s global voice coverage with Freshdesk. Simplify your workflow by automating call logging and ticket creation in minutes to better tailor every customer interaction. Tour AVOXI Platform Buy Now Trusted by the World’s Leading Enterprises Help Desk Integration Why Connect AVOXI to Freshdesk? Streamline…

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Intercom

By Jordan Vardell |

Enterprise-Ready Voice for Intercom Contact Center Drive better conversations by pairing AVOXI’s global voice coverage with Intercom. Simplify your workflow by automating call logging and contact syncing in minutes to better tailor every customer interaction. Tour AVOXI Platform Buy Now Trusted by the World’s Leading Enterprises Help Desk Integration Why Connect AVOXI to Intercom? Manage…

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Tech Tips: Improving Internet Connection Issues of WFH Agents

By Katharine Fear |

Tips to Improve Home Internet 2020 sure has turned the world upside down for people and organizations worldwide. The coronavirus pandemic has sent hundreds-of-thousands of businesses into a tizzy, shifting work operations home – many for the very first time.  As call center agents try to balance remote work with home life – plus virtual…

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Hubspot

By Jordan Vardell |

Enterprise-Ready Voice for HubSpot Contact Center Drive better conversations by pairing AVOXI’s global voice coverage with HubSpot. Simplify your workflow by automating call logging and contact syncing in minutes to better tailor every customer interaction. Tour AVOXI Platform Buy Now Trusted by the World’s Leading Enterprises CRM Integration Why Connect AVOXI to HubSpot? Optimize customer…

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