Proactive Service

By Colby Branum |

INTERNATIONAL VOICE MONITORING, AUTOMATED Proactive Service When it comes to voice downtime and quality issues, every minute counts. But traditional monitoring leaves enterprises exposed to costly and extended disruptions.It’s time for a better way. Tour AVOXI Platform Get a Demo Trusted by the World’s Leading Enterprises Speed Time-to-Resolution with Always-On Voice Monitoring AVOXI’s Proactive Service…

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Call Center Analytics 101

By Thomas Moore |

Call Center Analytics 101 Rising customer expectations and increasing operational costs create major challenges for anyone involved in managing contact centers. Whether you’re overseeing operations, leading a team, or driving business strategy, meeting service level agreements while controlling expenses calls for precise performance insights. But how can you turn heaps of call center data into…

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Understanding Global Voice for Twilio: All Your Options In One Place

By Adam Rawski |

Understanding Global Voice for Twilio: All Your Options In One Place There’s no understating the growth and strength of the CPaaS (communications platform as a service) market in recent years. According to Insight Ace Analytic, the CPaaS market is valued at $15.26bn and expected to grow to $119.61bn by 2031. There’s no bigger competitor or,…

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Zoom

By Colby Branum |

Get the Only True Global Voice Solution for Zoom Enhance your Zoom unified communications or contact center solution with:Expanded international country and number coverageSoftware to manage voice infrastructureBetter global telephony support Get Started with AVOXI + Zoom See Our Coverage Trusted by the World’s Leading Enterprises International Voice for Your Enterprise Zoom Deployment Expand your…

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Understanding Total Cost of Ownership of Voice in a Cloud World

By Thomas Moore |

Understanding Total Cost of Ownership of Voice in a Cloud World As businesses embark on their cloud transformation journey, understanding your global voice solutions’s total cost of ownership (TCO) becomes crucial. While cyclical economic uncertainty may prompt conversations about cost management, most businesses focus on how cloud technology can enhance efficiency and deliver more value.…

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The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency

By Thomas Moore |
AI Reduce Agent Handle Time Blog

The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…

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Genesys

By Colby Branum |

High-Quality Global Voice Integrated with Genesys With just a few clicks to connect AVOXI to your Genesys Contact Center via SIP, get:Expanded country and number coverageSoftware to manage voice infrastructureHigh call quality and stability Contact Us Tour the AVOXI Platform Trusted by the World’s Leading Enterprises Global Voice for Your Enterprise Genesys Deployment Expand your…

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Enhancing Security in International Voice Communication: The Case for Cloud Migration

By Thomas Moore |

Enhancing Security in International Voice Communication: The Case for Cloud Migration International voice communication plays a pivotal role. However, as organizations expand their global customer base, they face growing security challenges in maintaining resilient and secure voice systems. The transition to cloud-based solutions offers new opportunities for enhanced security and operational efficiency. Our recent State…

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