Virtual Numbers
31 Must-Know VoIP Statistics for 2022
31 Must-Know VoIP Statistics for 2022 A whole lot of change is happening in the VoIP space. Is your business prepared heading into the new year? We’ve pulled together some of the industry’s most compelling statistics, VoIP use-cases, voice and cloud data, and future expectations to get your customer experience strategy ready for 2022. With…
Read MoreEverything You Need to Know About a Customer Satisfaction (CSAT) Score
Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a world of good for your CSAT score. If you’re unsatisfied with your scores or need to develop a CSAT system for your international business, we’ll be discussing everything you need to know about this important…
Read More9 Ways to Improve CSAT in Your BPO Call Center
9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today! Being responsible…
Read MoreYour Guide to Voice Termination
Your Guide to Voice Termination Trends Towards Dedicated Voice Stay Strong The world continues to adopt virtual communications at an astonishing pace. While some speculated that the surge in demand for hosted voice in 2020 was a temporary market shift, companies worldwide continue to embrace modernized communications. Work from home is a cultural hit, and…
Read MoreHow SBCs Work for Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read MoreAre Toll Free Numbers Free to Call from Anywhere?
Are Toll Free Numbers Free to Call Internationally? Have questions about how toll free numbers work? We answer one of the biggest toll free number FAQs: are toll free numbers free to call internationally? International toll free services are a key aspect of many businesses. This service allows customers to call businesses free of charge…
Read MoreHow SBCs Work in Microsoft Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read MoreHosted PBX vs. VoIP vs. SIP Trunking
Hosted PBX vs. VoIP vs. SIP Trunking How are Hosted PBX, VoIP, and SIP Trunking different, and what role do they play in business platforms like Microsoft? The Role of PBX, VoIP, & SIP Trunking for Business Moving your business phone system to the cloud is a big decision – one that can serve your…
Read MoreAre You Overpaying for Your Contact Center Voice?
You could be overpaying for your contact center’s voice service without a cloud provider. Learn what factors are affecting your costs and how to reduce them.
Read MoreHow to Search for Available Vanity Phone Numbers
How to Find Available Vanity Phone Numbers Find & Buy Custom Phone Numbers We’ve all heard the jingles on our TV sets and sung the advertisements in our heads for days… vanity numbers- if done correctly – can do wonders for your business. What exactly is a vanity phone number? We’re glad you asked. Vanity…
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