Best UK Virtual Freephone & Toll Free Providers (2022)

AVOXI compares the best freephone providers in the United Kingdom by meticulously reviewing pricing, feature sets, hidden costs, strengths and weaknesses, and much more. Compare the top toll free service plans before choosing a provider.

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Are you in the market for a United Kingdom 0800/0808 freephone number for your global business? Well, you’re in the right place! 

Maybe you’ve dealt with a bad batch of vendors in the past who have over-promised and under-delivered. And now, you’re seeking a reliable provider to strengthen your communications and grow your business with white-glove service. 

At AVOXI, we know that dependability, affordability, and exceptional call quality are important qualities in a provider. We want to help you find the best one for your business needs. While we believe that AVOXI offers some of the best, most cost-effective freephone and toll free voice solutions in the UK, we understand that no one provider is right for everyone. 

In this article, we’ll be looking into the cost and value of the top 5 UK freephone and toll free virtual number providers, answering some of the most common questions regarding these services including: 

  1. Where to find the best UK toll free plans for three business call volume scenarios. 
  2. Which providers have the best service by use-case.
  3. How to get the best call rate for your particular business needs. 

 Note: Prices for these providers are shown in British pounds (£) at rates from the timing of this post, except for AVOXI, Global Call Forwarding, and Zadarma which are in US dollars ($). All totals and prices are approximate. 

Best UK Freephone and Toll Free Providers by Size

Business phone service pricing is very complex, and trying to calculate your expected services can be challenging when you aren’t familiar with specific telecom terms and pricing structures - so we’ve started this post with some scenarios done for you!

Below, you’ll find plan details from all five providers listed, including what you can expect to pay for your first and second invoices as well as the total cost over 12 months. We created a United Kingdom virtual freephone and toll free number comparison plan tailored to three levels of call volume, covering the common needs of small, medium, and enterprise businesses.

Best Toll Free Providers for Entrepreneurs and Startups

We’re going to start by comparing freephone plans for startups and entrepreneurs seeking a simple, affordable service. We did the calculations and estimated what a plan with approximately 300 minutes of talk time will look like from these top freephone and UK toll free providers. 

Best Plan Basic ($12.49 per month for 808 dial code & $21.49 for 800 dial code) Basic ($12.95 per month) Silver (£9.99 per month). Current promotion starts at 99p for the first 3 months.
Monthly Minutes 100 inclusive minutes (808#) & 203 inclusive minutes (800#) 145 inclusive minutes 2,000 inclusive minutes
Call Charges: Mobile & Landline Mobile rates are similar to landline. Forwarding to mobile won't have a big impact on inclusive minutes. -- 0800 numbers have a 1-minute minimum call charge unless otherwise stated. Calls originating from UK mobile have a surcharge of 2p per minute and originating from a payphone are 79p per minute.
Additional Usage (Per Minute) 9.5¢ 8.3¢ 2ppm (landline) & 6ppm (mobile)
Fees Service Admin: $4.99. Setup Fees: None. Setup Fees: None. £0. Once-off £25 admin charge applies for webinar training or setup assistance after one month of service.
Free Features Includes voice coverage in 170+ countries, auto attendant (multi-level IVR), time and day-based routing, forwarding to multiple devices, voicemail-to-email, call transfer, call tracking and reporting, and many more. 150+ country voice coverage, time-of-day routing, advanced IVR, instant activation, local ringback tones, simultaneous ringing, fax to email, failover forwarding, voicemail to email, sequential forwarding, black/white lists, 24/7 support, enterprise API, customized greeting, select country forwarding, account management, and call transfer. Includes time-of-day and day-of-week routing to landline and/or mobile, and call queues. Call recording and voicemail-to-email functionality included but charged at a rate per minute.
Add-Ons Purchase user licenses to unlock features like call queuing, queue callback, skills-based routing, CRM integrations, real-time dashboards, live monitoring, and more. Call Recording: $6.99 after 30-day free trial. Rollover Minutes ($5 per month - first 3 months free). Outbound Calling (up to $1,000 per month). Additional 4.25p per minute for voicemail-to-email and 2p per minute for recorded calls. Call Routing (£9.99), Call Queueing (£39.99), Dialled Number Presentation, (£2.99) and IVR (£19.99).
1st Invoice About $36 (including admin fee) for both 808 and 800 numbers. About $26 99p
2nd Invoice (ex. fees) About $31 (monthly plan + excess minute rate) for both 808 and 800 numbers. About $26 (monthly plan + excess minute rate) 99p
Est. 12-Month Spend About $383 (808#) & $373 (800#) About $310 About £93 (3-month promo + regular rate following promo end) without add-ons.
Cancellation and Porting Policy Cancel or port out anytime. Enjoy a free month of calls when you port to AVOXI. Cancellations go into effect starting from the next billing cycle and can be submitted by email or through the control panel before the end of the current month in order to avoid any service charges for the next month. Basic plans require a $10 fee to port your number in. All plans have a port out fee of $25 minimum. Must submit a cancellation request. A cancellation fee of one-month's rental per service will apply to cancel any NGN, CLI, VoIP license or telephone lines.
Recommendation While the most expensive on this list for this volume size, we believe that we're the obvious choice for customers whose portion of business calls are international and want great features like IVR and Advanced Call Forwarding without paying extra. Global Call Forwarding is a good provider with comparable voice coverage and call features as AVOXI. They do fair better with monthly pricing at this call volume. If you need outbound calling, they have it! Telecoms World is an excellent provider for businesses strictly interested in call volume. If you go with the add-ons, you could be spending close to £758. While you get a lot of minutes, unlike Global Call Forwarding, you can't roll over them over. While offering a respectable feature set, some standard features like "voicemail to email" require a per-minute fee.
Best Plan 0800 Freephone (£9.95 per month) $12 for landline and $18 for mobile (both include $3 minimum monthly fee). Add $9 for Silver or Gold freephone connection charge.
Monthly Minutes 300 inclusive minutes to any combination of UK and World destinations. (150 for inbound and 150 for outbound divert) No set minutes (usage-based).
Call Charges: Landline & Mobile Call rates vary depending on country dial prefix. Starting rate at 1p per minute. 3¢ (landline) and 5¢ (mobile)
Additional Usage (Per Minute) Calls in excess of inclusive minutes may be charged 1p per additional minute from UK landlines to 4p per minute from UK mobile. N/A
Fees Auto Attendant: £20 setup fee Silver & Gold Number Connection Fee: $9
Free Features Includes freephone 0800 number, call diverts to landline or mobile, overseas call diverts, inbound calls, monthly rolling contract, £5 welcome credit, and voicemail-to-email. 100-country voice coverage, 30 incoming channels, cloud PBX, call recording, call forwarding to another phone number or SIP server.
Add-Ons Office Pro Pack (time-based routing, whisper tone, simultaneous ring, and auto attendant) for £5 per month. Phone System Bundles - (Standard at $0, Office at $44, and Corporation at $88 per team per month). SMS - pay for the virtual number + once-off connection fee in 25 countries. Virtual Numbers monthly fees vary between $2 and $49.
1st Invoice About £4.95 (with welcome credit) Standard: About $12 or $18 (depending on originating device + minimum monthly payment). Silver & Gold: About $21 or $27 with connection fee.
2nd Invoice (ex. fees) About £9.95 About $12 for landline or $18 for mobile.
Est. 12-Month Spend About £114 (or £174 with Office Pro Pack) Standard: About $144 (landline) & $216 (mobile) including minimum monthly payments. Silver & Gold: $153 (landline) and $225 (mobile) including once-off connection fee.
Cancellation and Porting Policy 30-day notice required and cancellation can only be done through logging into customer portal. No refunds will be issued. Porting: Landline, toll free, and national porting available in UK. Cancellation: You have the right to terminate given Agreement at Your election, upon the condition of preliminary notification of Contractor by e-mail within 15 calendar days till the supposed date of Agreement termination.
Recommendation Virtual Landline is another good option for businesses at this call volume, seeking a simplified service for an inbound-only call strategy. It's the second most affordable on this list. Once you use up your alloted monthly minutes, you move into a consumption-based billing cycle. If you want a no-frills, volume-based plan, Zadarma is it! This billing model makes it an ideal choice for small businesses who just need a number to carry out a low amount of incoming calls each month.

Best Toll Free Providers for Small and Medium Businesses

Next, we’re comparing plans suited for small and medium-sized businesses seeking a comprehensive service that’s not only easy to self-manage but also cost-effective. We did the calculations and estimated what a plan of about 1,200 minutes would look like from top toll free and freephone providers in the UK. 

Best Plan Standard ($61.99 per month for 808#) & Advanced ($88.99 per month for 800#) Value ($43.95 per month) Silver (£9.99 per month). Current promotion starts at 99p for the first 3 months.
Monthly Minutes 790 inclusive minutes (808#) & 1,415 inclusive minutes (800#) 609 inclusive minutes 2,000 inclusive minutes
Call Charges: Landline & Mobile Mobile rates are similar to landline. Forwarding to mobile won't have a big impact on inclusive minutes. -- 0800 numbers have a 1-minute minimum call charge unless otherwise stated. Calls originating from UK mobile have a surcharge of 2p per minute and originating from a payphone are 79p per minute.
Additional Usage (Per Minute) 7.8¢ 2ppm (landline) & 6ppm (mobile)
Fees Service Admin: $4.99. Setup Fees: None. Setup Fees: None £0. Once-off £25 admin charge applies for webinar training or setup assistance after one month of service.
Free Features Includes voice coverage in 170+ countries, auto attendant (multi-level IVR), time and day-based routing, forwarding to multiple devices, voicemail-to-email, call transfer, call tracking and reporting, and many more. 150+ country voice coverage, time-of-day routing, advanced IVR, instant activation, local ringback tones, simultaneous ringing, fax to email, failover forwarding, voicemail to email, sequential forwarding, black/white lists, 24/7 support, enterprise API, customized greeting, select country forwarding, account management, and call transfer. Includes time-of-day and day-of-week routing to landline and/or mobile, and call queues. Call recording and voicemail-to-email functionality included but charged at a rate per minute.
Add-Ons Purchase user licenses to unlock features like call queuing, queue callback, skills-based routing, CRM integrations, real-time dashboards, live monitoring, and more. Call Recording: $6.99 after 30-day free trial. Rollover Minutes ($5 per month - first 3 months free). Outbound Calling (up to $1,000 per month). Additional 4.25p per minute for voicemail-to-email and 2p per minute for recorded calls. Dial Out Call App - Gold is £12.99 per month and includes 1000 outbound call minutes with 3ppm (landline) and 7ppm (mobile). SIP Max (£9.99) Call Routing (£9.99) Analytics (£14.99) Call Queueing (£39.99) Call Recording (£19.00) Dialled Number Presentation (£2.99) IVR (£19.99).
1st Invoice About $100 for 808# & $94 for 800# (including admin fee) About $90 99p
2nd Invoice (ex. fees) About $95 for 808# (monthly plan + excess minute rate) & $89 for 800# About $90 (monthly plan + excess minute rate) 99p
Est. 12-Month Spend About $1,143 for 808# & $1,073 for 800# About $1,081 About £93 (3-month promo + regular rate following promo end) without add-ons.
Cancellation and Porting Policy Cancel or port out anytime. Enjoy a free month of calls when you port to AVOXI. Cancellations go into effect starting from the next billing cycle and can be submitted by email or through the control panel before the end of the current month in order to avoid any service charges for the next month. All plans have a port out fee of $25 minimum. Must submit a cancellation request. A cancellation fee of one-month's rental per service will apply to cancel any NGN, CLI, VoIP license or telephone lines.
Recommendation Considering it’s the most expensive on this list, AVOXI has 20+ free calling features (IVR, Analytics, Advanced Call Forwarding, etc.) that several providers tack on for an additional monthly cost. It’s the obvious choice for small and medium businesses with a global strategy, and you can port in or out for free at anytime! Global Call Forwarding is a good provider with comparable voice coverage and call features as AVOXI. They do fair better with monthly pricing at this call volume, but do charge customers a minimum port out fee and are very pricey with outbound calling add-ons. Telecoms World is an excellent provider for this call volume, but any additional features like Call Routing, Queueing, IVR, etc. can greatly increase your monthly costs. If you go with the add-ons listed above, you’ll be spending close to £1,454. While you get a lot of minutes, unlike Global Call Forwarding, if you don’t use them you lose them - no Rollover feature mentioned.
Best Plan 0800 Freephone (£9.95 per month) $39 for landline and $63 for mobile (both include $3 minimum monthly fee). Add $9 for Silver or Gold freephone connection charge.
Monthly Minutes 300 inclusive minutes to any combination of UK and World destinations. (150 for inbound and 150 for outbound divert) No set minutes (usage-based).
Call Charges: Landline & Mobile Call rates vary depending on country dial prefix. Starting rate at 1p per minute. 3¢ (landline) and 5¢ (mobile)
Additional Usage (Per Minute) Calls in excess of inclusive minutes may be charged 1p per additional minute from UK landlines to 4p per minute from UK mobile. N/A
Fees Auto Attendant: £20 setup fee. Silver & Gold Number Connection Fee: $9.
Free Features Includes freephone 0800 number, call diverts to landline or mobile, overseas call diverts, inbound calls, monthly rolling contract, £5 welcome credit, and voicemail-to-email. 100-country voice coverage, 30 incoming channels, cloud PBX, call recording, call forwarding to another phone number or SIP server.
Add-Ons Office Pro Pack (time-based routing, whisper tone, simultaneous ring, and auto attendant) for £5 per month. Phone System Bundles - (Standard at $0, Office at $44, and Corporation at $88 per team per month). SMS - pay for the virtual number + once-off connection fee in 25 countries. Virtual Numbers monthly fees vary between $2 and $49.
1st Invoice About £14 (landline) or £41 (mobile) with welcome credit. Standard: About $39 or $63 (depending on originating device + minimum monthly payment) Silver & Gold: About $48 or $72 with connection fee.
2nd Invoice (ex. fees) About £19 (landline) or £46 (mobile) for monthly plan + excess minute rate. About $39 for landline or $63 for mobile.
Est. 12-Month Spend About £222 (landline) or £546 (mobile) (or £282 and £606 with Office Pro Pack) Standard: About $468 (landline) & $756 (mobile) including minimum monthly payments. Silver & Gold: $477 (landline) and $765 (mobile) including once-off connection fee.
Cancellation and Porting Policy 30-day notice required and cancellation can only be done through logging into customer portal. No refunds will be issued. Porting: Landline, toll free, and national porting available in UK. Cancellation: You have the right to terminate given Agreement at Your election, upon the condition of preliminary notification of Contractor by e-mail within 15 calendar days till the supposed date of Agreement termination.
Recommendation While Virtual Landline isn’t the most expensive option, it doesn’t offer a lot of call features that SMBs require to conduct global business. Once your allotted 300 minutes have been used, you’ll move into a consumption-based billing cycle in this single toll free/freephone plan. Zadarma is strictly volume-based. It’s a decent provider for midsize businesses receiving and recording calls. If you need handsets and SMS messaging, it’s got what you need but will cost extra. If your business needs more call features than the few listed, this may not be the provider for you.

Best Toll Free Providers for Enterprise Companies

And finally, we’re looking at voice plans with highly reliable service for enterprises managing large call volumes. We estimated what a plan with 3,000 minutes will cost from the UK’s top toll free and freephone providers. 

Best Plan Premium ($133.99 per month for 808 dial code) & ($115.99 per month for 800 dial code) Power ($168.95 per month) Gold (£19.99 per month). Current promotion starts at £9.99 for the first 3 months.
Monthly Minutes 2,470 inclusive minutes for 808# & 2,189 inclusive minutes for 800# 2,661 inclusive minutes 4,000 inclusive minutes
Call Charges: Landline & Mobile Mobile rates are similar to landline. Forwarding to mobile won't have a big impact on inclusive minutes. -- 0800 numbers have a 1-minute minimum call charge unless otherwise stated. Calls originating from UK mobile have a surcharge of 2p per minute and originating from a payphone are 79p per minute.
Additional Usage (Per Minute) 7.5¢ 7.3¢ 2ppm (landline) & 6ppm (mobile)
Fees Service Admin: $4.99. Setup Fees: None. Setup Fees: None £0. Once-off £25 admin charge applies for webinar training or setup assistance after one month of service.
Free Features Includes voice coverage in 170+ countries, auto attendant (multi-level IVR), time and day-based routing, forwarding to multiple devices, voicemail-to-email, call transfer, call tracking and reporting, and many more. 150+ country voice coverage, time-of-day routing, advanced IVR, instant activation, local ringback tones, simultaneous ringing, fax to email, failover forwarding, voicemail to email, sequential forwarding, black/white lists, 24/7 support, enterprise API, customized greeting, select country forwarding, account management, and call transfer. Includes time-of-day and day-of-week routing to landline and/or mobile, and call queues. Call recording and voicemail-to-email functionality included but charged at a rate per minute.
Add-Ons Purchase user licenses to unlock features like call queuing, queue callback, skills-based routing, CRM integrations, real-time dashboards, live monitoring, and more. Call Recording: $6.99 after 30-day free trial. Rollover Minutes ($5 per month - first 3 months free). Outbound Calling (up to $1,000 per month). Additional 4.25p per minute for voicemail-to-email and 2p per minute for recorded calls. Dial Out Call App - Gold is £12.99 per month and includes 1000 outbound call minutes with 3ppm (landline) and 7ppm (mobile). SIP Max (£9.99) Call Routing (£9.99) Analytics (£14.99) Call Queueing (£39.99) Call Recording (£19.00) Dialled Number Presentation (£2.99) IVR (£19.99).
1st Invoice About $177 for 808# & $179 for 800# (including admin fee) About $194 £9.99
2nd Invoice (ex. fees) About $172 for 808 dial code & $174 for 800 dial code. (monthly plan + excess minute rate) About $194 (monthly plan + excess minute rate) £9.99
Est. 12-Month Spend About $2,064 (808#) & $2,088 (800#) About $2,324 About £210 (3-month promo + regular rate following promo end) without add-ons.
Cancellation and Porting Policy Cancel or port out anytime. Enjoy a free month of calls when you port to AVOXI. Cancellations go into effect starting from the next billing cycle and can be submitted by email or through the control panel before the end of the current month in order to avoid any service charges for the next month. All plans have a port out fee of $25 minimum. Must submit a cancellation request. A cancellation fee of one-month's rental per service will apply to cancel any NGN, CLI, VoIP license or telephone lines.
Recommendation While not the most expensive option on this list, AVOXI’s 20+ free features like IVR, Advanced Call Forwarding, Analytics, Porting, and more make it the obvious choice for international businesses carrying out calls at this volume. Global Call Forwarding is comparable to AVOXI with voice coverage and included features at this call volume. But, they’re 1.3X more expensive for their per-month plan. They do offer outbound calling options for your freephone number - one of the few providers who offer this functionality. Telecoms World is good for businesses focusing strictly on volume, but enterprises generally require call features too. And, unfortunately, the add-ons for standard features can reach close to £1,454. The extra 1,000 minutes are nice for those cyclical periods of higher inbound calls. If you require call features, there are other providers who can meet expectations at a lower cost.

The Best UK VoIP Service by Use-Case

Is there a VoIP provider that offers video conferencing?

Yes, two: Telecoms World and Zadarma. 

Both video conferencing services work from any web-enabled device, connecting up to 100 participants into a single video call. Features include file share, screen share, weblink with PIN code, analytics, and more. 

What virtual number provider has good SMS messaging capabilities?

Zadarma and Global Call Forwarding have good SMS messaging capabilities. 

Zadarma’s SMS service allows customers to receive messages on the app, mobile forwarding, email, and more in 25 countries using a mobile number. Businesses can also send texts for a messaging rate. 

Customers of Global Call Forwarding receive their incoming texts in email format. Currently, they offer SMS forwarding services in 18 countries. 

Which VoIP provider has outbound calling options for toll free numbers?

You can add outbound calling to your Global Call Forwarding and Telecoms World 0800 / 0808 business numbers. 

Global Call Forwarding has five plans ranging from $25 to $1,000 per month. Telecoms World offers three plans for outbound calling: Bronze Plan, Silver Plan, and Gold Plan. Customers access 250 outbound minutes at £4.99 with Bronze, 500 outbound minutes at £9.99 with Silver, and 1,000 outbound minutes at £12.99 with Gold. 

Which virtual number provider is best for light inbound call volume?

Virtual Landline is great for those with light call volume. Customers have access to one freephone plan for £9.95 that includes 300 minutes of talk time. 

 

What’s the best VoIP service for international calling and phone forwarding?

That’s AVOXI, and we’re known as specialists when it comes to international calling and virtual number forwarding. If you’re comparing international calling rates, virtual number pricing, and included VoIP service features, our cloud-based phone software goes above and beyond.

Even if you already have business phone lines, AVOXI customers can easily port their numbers to over 100+ countries worldwide and earn a free month of calling. Learn More About Our Porting Offer ➜

Add new virtual landlines in the UK, and over 170+ other countries, in just minutes. Every VoIP voice plan includes TOD routing, voicemail transcription, IVR (virtual receptionist), advanced call tracking and logging, plus many more. 

UK’s Top Freephone & Toll Free VoIP Provider Comparison

Provider Great For
AVOXI Best suited for midsize and large enterprises that handle international calls and need experience-enhancing tools at no extra cost.
Global Call Forwarding Large global companies with exceedingly high rolling call volume.
Telecoms World Businesses with mid-to-high call volume seeking a collective service for voice, phone systems, and Internet.
Virtual Landline UK companies with minimal international calling needs. Pricing and functionality are competitive for startups and small businesses.
Zadarma Small companies that desire voice solutions and a built-in conferencing and CRM solution all in one.

AVOXI Review

AVOXI is a leading US-based provider of UK toll free and freephone numbers with six flexible voice packages. Our customizable 800 plans start at $16.99 for a pay-as-you-go (PAYG) option, scaling up to our highest tier package with 2,590 minutes at $115.99 when forwarding to VoIP/SIP. For 808 plans, those begin at $7.99 and move up to $133.99 for 2,470 minutes. And if you need more minutes, that’s when our volume-based pricing comes into play. 

Our virtual numbers allow businesses to easily forward calls in a variety of ways, including VoIP/SIP, softphone, Microsoft Teams Direct Routing, or to another phone number. And while we’re a bit pricier than other providers on this list, we’re the only one to offer the most advanced call features free of charge. 

Strengths Weaknesses
Port your freephone/toll free numbers for free at any time. No mobile application (but can still forward to mobile phones).
Every plan includes 20+ call features (even advanced ones). No SMS/text feature (yet!) in the UK.
Zero setup fees and no add-on costs for standard features. Not as much inclusive minutes compared to other plans.

AVOXI Highlighted Phone System Features

  1. Microsoft Teams Direct Routing. Agents using Teams can access AVOXI’s global voice inventory and route calls directly into their Microsoft Teams platform.
  2. Call Analytics & Reporting. Improve efficiencies, customer experience, and agent performance with free activity reporting and call analytics tools. 
  3. Number Porting. Transfer your business numbers from 100+ countries to AVOXI and earn a whole month of free calling - limited time only!

Global Call Forwarding Review

Global Call Forwarding is a US-based telecom provider of UK freephone numbers with an advanced network of service features. Their online portal allows for phone number purchases in select packages that complement a variety of call center operations. 

Voice plans begin at $12.95 a month for 145 minutes, increasing in price and minutes until reaching the Enterprise package, which costs $628.95 per month and includes 10,697 minutes when forwarding calls to VoIP/SIP. In addition to their inclusive features, Global Call Forwarding offers SMS Forwarding, Call Recording, and Rollover Minutes in their upper-tier plans. The option to add Outbound Calling to your toll free number is an additional $25 - $1,000 per month.

Strengths Weaknesses
Only provider with Rollover Minutes feature. Most expensive top-tier package from competitor list.
10,000-minute call package available for enterprise customers. Costly for call recording services.
Capabilities to filter calls and maximize qualified leads. Outbound calling can add up to $12,000 per year in telecom expense.

Global Call Forwarding's Highlighted Phone System Features

  1. Rollover Minutes. A flexible feature that allows customers to carry over unused minutes into the next month.
  2. Black and White Lists. Custom lists that allow businesses to prioritize calls based on area codes or specific numbers.
  3. Call Masking. The ability to mask or hide your personal number and display a specific number in its place when making calls.
Global Call Forwarding UK Toll Free Plans

Telecoms World Review

Telecoms World is an England-based provider with voice services for businesses with mid-to-high call volume. Like AVOXI and Global Call Forwarding, customers can purchase and activate their UK toll free numbers online. 

There are four freephone monthly packages available: Bronze (£4.99), Silver (£9.99), Gold (£19.99), and Platinum (£49.99). This provider is currently offering a promotion on its Silver and Gold plans. When you sign up, you’ll only pay 99p and £9.99 for the first three months, respectively. 

All in all, Telecoms World offers a variety of call features such as Call Routing, IVR (what’s also referred to as Virtual Receptionist), Call Queues, and so much more. Customers can enhance their user experience with additional add-ons like Analytics, Conferencing, Internet, Mobile, and Phone Systems. 

Strengths Weaknesses
A broad range of communication services under one provider. Costly call solutions for basic features like call whisper, queueing, routing, etc.
Attractive promotional offerings and extended service trials. SIP trunking an additional cost from £4.99 - £9.99 per month.
Most affordable outbound calling with generous minutes + mobile app. Fees occur for setup assistance following one month of use.

Telecoms World's Highlighted Phone System Features

  1. Business Mobile SIM. Eliminate bill shock with a service representative who will monitor usage and control spending with cost-effective mobile plans.
  2. Dial Out App. Present your 0800 number on outbound calls when you call your customers back from a mobile number. The app is available on iOS and Android.
  3. Video & Audio Conference Calls. A dedicated number and PIN code invite up to 99 attendees worldwide into a single video or audio conference. 

 

Telecoms World UK Toll Free Plans

Virtual Landline Review

Virtual Landline is an England-based telecommunications provider of 0800 numbers. Out of its four virtual number plans, only the 0800 Freephone plan offers this number type at £9.95 per month. In this plan, customers receive voicemail-to-email call feature, a £5 welcome credit, call diverts to mobile or landline, overseas call diverts, and 300 minutes to any combination of UK and their global coverage destinations. 

Although they offer four select Pro Features packages, the Office Pack Pro includes everything from the other packages for only £5 per month: Time of Day Routing, Auto Attendant, Simultaneous Ringing, and Whisper Tone. If your business needs VoIP capable handsets to supply the office, Virtual Landline has a variety ranging from £58 to £150. 

Strengths Weaknesses
Excellent porting functionality for 0800/0808 numbers. No outbound calling service is available.
Solid talk time minutes for low call volume companies with an inbound-only strategy. Small coverage area outside of the UK (about 35 countries).
Known to have great customer service and are generally rated highly by small business owners. Piecemeal costs for basics like auto-attendant and time-based routing.

Virtual Landline's Highlighted Phone System Features

  1. WhatsApp Business. Provides virtual 0800 numbers that can be diverted through mobile for companies conducting business on WhatsApp.
  2. The Buzz Box. Painless conversion of any handset to a Virtual Landline phone. Configuration is done in-house and delivered fully equipped.
  3. VoIP Handsets. VoIP office phones that are programmable with a Virtual Landline number. Choice of three with included handset features.
Virtual Landline numbers UK

Zadarma Review

Headquartered in England, Zadarma is a business phone system provider of freephone numbers. Customers seeking their services can begin right away by connecting a phone number to their account. While standard 800 and 808s are free to connect, Silver and Gold numbers do have a connection charge of $9.  

With 100-country coverage, there’s no monthly fee associated with a freephone number. Customers are billed based on usage. For fixed lines, expect $0.03 per minute and $0.05 for mobile originating from the UK along with a minimum monthly payment of $3. A toll free purchase comes standard with 30 incoming call channels. 

Strengths Weaknesses
Free in-house CRM and collaboration tools. Lack of coverage in Africa & Middle East countries.
Inbound and outbound SMS messaging in 25 countries. SMS messaging is not available for Canada toll free.
Free video conferencing on PC and Zadaram app. Smaller-scale porting capabilities.

Zadarma's Highlighted Phone System Features

  1. Zadarma CRM. A free, multifunctional customer relationship management tool that can assist with automation, integrate with Zadarma telephony and PBX and create analytical reports. 
  2. Video Conferencing. Accessible from any device, this complementary tool is capable of hosting 100 participants, screen/file share, and integrates with your telephony system.
  3. Speech Analytics. Call recording is transcribed in seconds and text can be analyzed using filters and templates.
Zadarma UK Toll Free Plan

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