Today's call center managers are working harder than ever to increase customer satisfaction levels and keep customer retention at an all-time high. And with the rise of omni-channel customer service strategies and ever-growing customer expectations, it can be difficult for many contact centers to provide service that consistently meets (and exceeds) those expectations.
But with VIP Caller, call center managers can quickly and easily provide premium service to top accounts and key contacts. This key feature allows managers to select certain customers and add them to the VIP Caller list. The numbers on this list are automatically routed to a selected agent or department, allowing top customers to skip the call queue and reach an available (and knowledgeable) agent immediately.
But how much does does VIP caller cost? With the number of providers on the market, it can be difficult to navigate your options and choose the best plan for your business.
In this article, we’ll explore the different ways that this must-have feature is offered so you can choose not only the most cost-effective option, but one that comes with a provider that offers excellent service.
VIP Caller Cost Comparisons
One of the more popular ways that VIP caller is offered is paired along with a set of features offered by a VoIP provider. The specific price is contingent on the provider and how their bundle packages are set up. Many of these packages are set up as tiers, so that can impact the overall price.
Before you choose a provider or plan, first ensure that VIP caller is actually offered. This feature may not be offered in a specific bundled feature tier, or the provider might not have VIP caller at all.
A lot of providers also offer certain features, like VIP Caller, individually. That means you can pick and choose the features you want, and avoid paying for features you won't use. This option can be cheaper than a bundled package. But, a bundled package could save you money in the long run if you need multiple calling features. Pay-as-you-go options like this can cost as little as $5 per feature.
This specific feature, however, can sometimes be hard to come by. Providers may offer it by other names, or may just consider it part of their standard call forwarding or call routing rules. If that’s the case, consider working with your provider to set up specific call routing directions for customers who need to be included as a VIP caller. This option can help you route VIP customers to a specific agent, but it can interfere with the existing call routing rules you've configured. So, it's best to find a provider who offers VIP Caller as an "out of the box" feature.
The VIP caller feature is a popular addition to any business looking to ramp up their customer service and retention levels. The cost for the feature varies quite a bit depending on the provider or plan you choose. It’s also contingent on whether you have a provider that offers that feature specifically or if you’ll have to set up rules on your own. Take all of this into consideration and do your research before making your final decision.
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