International Phone Numbers for Better Global Communications
From insufficient and time-consuming number mapping to limited number types and coverage with inflated costs– these are just a few of the challenges straining the global presence of contact centers.
So how do you correct the course to support efficient global communications? By incorporating best practices to build an international phone number footprint that is…
- Optimized to expand your reach
- Easy to manage numbers and voice providers
It’s time to enhance your communications using cloud voice and better connect with your customers. The infographic below looks at scaling your footprint through number types, phone number use cases, and what to consider around number costs and more.
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International Phone Numbers
for Better Global Communications
Efficient communications are at the heart of global contact center operations. As the demand for business expansion and connectivity increases, traditional on-premise infrastructure and contact center systems voice services can’t keep up.
So what can you do to enhance your voice service and reach your global customers?
How to Use Number Types
International and local phone numbers serve many purposes in your business. See the use cases below and how to use them for your global voice communications.
Give worldwide callers a simple way to reach your business without being charged.
Expand your presence to a new country.
Send callers directly to the agent or department they want to speak to.
Establish a local presence in a city without a physical office space.
Local Presence Dialing
Increase global answer rates using local caller ID.
Call customers and have them call back using the same number.
Build brand awareness and customer trust through number familiarity.
Give callers a single point of contact to reach your business without being charged.
Build brand awareness through a uniform phone line across several program† countries.
Have a national presence for your business with or without having a physical presence.
Provide an easy-to-remember number for marketing and advertising purposes.
Give customers opportunities to communicate with you through voice and SMS.
Relative Costs of Your Phone Numbers
When building out your phone number footprint,
keep in mind the factors that affect your cost-per-call. These are…
Telephone connection transmission, long-distance calls and premium numbers, international plans and local calling determine cost-per-minute rates.
Local Market Norms
Government regulations and political climates can influence the cost value and demand for area phone numbers.
Fees, minutes, rates, area codes, and inbound/outbound capabilities guide price.
Harder-to-obtain regions are generally more expensive.
of Virtual Numbers are Clear.
Make sure your communications are compliant in every country you do business. It’s how you can continue to support your global voice strategy.
Expand Your Global Reach
The AVOXI Platform is a one-stop-shop cloud voice solution with the largest inventory of virtual numbers and an intelligent software platform where you can manage and monitor your voice communication. Get the phone numbers you need to power your global operations, even in hard-to-reach areas where you don’t have a physical location.
Grow your footprint.
150+ countries worldwide, including local presence in Asia and the Middle East, and 7 different number types available.
Manage voice channel.
User-friendly platform to add, port, and manage phone numbers, ensure voice quality, understand usage, and more.
Always on expert support.
Knowledgeable and proactive in-house support available 24/7/365 to keep business moving.