BPO Call Center Software

Secure, reliable and affordable BPO call center software. Start a free trial and
see why AVOXI is the top cloud-hosted contact center for BPO.

Cloud Contact Center Software for BPOs

We create better BPO call center software for outsourcing firms worldwide. Between handling customer calls, providing phone support, and managing local and long-distance calls, we assume you want the best VoIP phone solution when it comes to scalability, security, and affordability. Whether you're looking for more reliable business phone lines or the best call center software for outsourcing agency, AVOXI is the solution that grows and evolves with your company.

With our cloud-hosted contact center solutions, you can rest easy knowing that your company has the call routing and quality monitoring tools your BPO needs for a fraction of the cost of traditional phone systems. AVOXI’s VoIP phone services work with any existing PBX system or as a stand-alone call center platform.

Setting up your BPOs call center software is quick, simple, and amazingly affordable with AVOXI. Every virtual phone number includes call management features like interactive voice response, call recording, automatic call routing, quality monitoring, voicemail transcription and many more. Advanced contact center features like call queue management and performance monitoring are included with our virtual call center outsourcing software, available at the most affordable pricing on the market. There are no setup fees or minimum contracts. Try any AVOXI service for 30 days risk-free.

What Customers Are Saying About AVOXI

Expect the Best from Your BPO's Hosted Call Center

virtual call center software bpo

Affordable VoIP Rates

As a Tier 1 provider, AVOXI connects your calls at a fraction of the cost of most VoIP business services, creating big savings. Companies switching to AVOXI often save up to 50% on VoIP rates alone.

Dedicated Support

Do business with people, not machines. We don't use outsourced support services so our customers get access to our in-house team of experts, 24/7. You also get a dedicated account manager who is focused on your BPO's specific telephony needs. 

Easy Call Management

Take advantage of an intuitive user interface and advanced VoIP call center features to manage your BPO's cloud-based contact center from anywhere you have an internet connection. 

Reduced Phone System Costs

Enjoy a simple pricing plan without all the add-on costs or hidden fees you've come to expect from other hosted call center software. There are no setup fees, no minimum contracts, and plenty of affordable service plans to choose from.

Cloud-Based Phone System

Move your outsourcing firm's phone system to the cloud at your own pace. Our hosted telephony solutions work over the top of your existing phone system or as a stand-alone platform.

Monitor Sales Performance

Hosted call center software makes it easy to keep agents connected no matter where they are. Supervisors can easily monitor agent performance with real-time call monitoring, call scoring, call recording, and detailed QA performance metrics. 

Call Management Made Easy with VoIP Software for BPO

Customize 20+ hosted contact center features from an easy-to-use online interface.

Call Analytics

Call Hold

Custom Caller ID

Voicemail-to-Email

Custom Ring Rules

Self-Service

Custom Greetings

Call Whisper

Call Barge

Custom Call Outcomes

Voicemail Transcription

Try Your BPO Call Center Solutions Risk-Free

AVOXI makes it quick and easy to set up your hosted call center software or virtual phone numbers. You can start today with any of the following methods:

  1. Schedule your free trial by completing the short contact form. An AVOXI expert will help you set up your VoIP call center and demonstrate how to start using your call management features.
  2. Buy a business phone number online and start managing your inbound calls right away. Features like IVR, call forwarding, call recording and many more do not require you to purchase contact center seats. There are no setup fees, no minimum contracts, and you can cancel or upgrade anytime.
  3. Submit the short contact form to request custom pricing, schedule a free demo, or to speak with our experts about any questions you may have.
bpo contact center software

BPO Call Center Software

Call center software for business process outsourcing is best for firms that are interested in using AVOXI Genius as a stand-alone VoIP phone service or want advanced call management features like call queue management and performance monitoring tools. Schedule your free trial or get a free demo and an AVOXI expert will help you set up your virtual call center today!

bpo call center software

Business Phone Lines with VoIP Software

Set up a business phone line with AVOXI and get access to VoIP software features like call recording, IVR, hunt groups, international call forwarding and many more. You can even get paid to transfer existing phone numbers to AVOXI's global telephony network. Choose any virtual phone number from the online shopping cart and start managing your agency's calls right away!

Common Questions About VoIP Call Centers for BPOs

Yes! Set up a business phone number in the online shopping cart and start customizing your call routing rules, IVR menus, call recording settings and many more VoIP software features today. 

With AVOXI, you can set up your VoIP call center in 1 business day or less. 

AVOXI's business process outsourcing VoIP solutions is entirely cloud-based, so there are no hardware requirements to get started. The AVOXI Genius call management platform can be used anywhere where you have a stable internet connection (150 kbps per simultaneous call recommended).

Yes, the AVOXI Genius contact center platform works over the top of any existing phone service or as a stand-alone cloud-based phone system.

24/7 phone support is available to all customers using AVOXI as their VoIP business service. You can also access the AVOXI Genius support team via email anytime, open support tickets from your login, or call us directly. 

In addition to the best VoIP solutions for business process outsourcing and consulting, popular services from AVOXI include virtual phone lines and remote call forwarding from 160+ countries.