Call Insights Dashboard

Call Insights Dashboards

Proactively monitor voice quality to ensure your business stays well-connected to customers around the globe.

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Call insights from AVOXI gives greater visibility into the quality of every call, enabling customers to monitor and review critical performance metrics from a single dashboard. Measure packet loss, jitter, and MOS score of every call and instantly address quality issues that may be impacting your customer experience.

Instantly Improve the Call Quality Experience for Your Business

Designed specifically to improve customer experience, Call Insights from AVOXI shows weekly, monthly, and daily Mean Opinion Scores (MOS) on all answered calls. Customers can drill down into call details for onsite and remote teams with a variety of easy-to-use filtering options. Once Call Insights is activated for your virtual number, all completed calls, including calls that went to voicemail, will receive a quality score.

Enhanced Performance Visibility

Enjoy near real-time, accurate monitoring of current and past calls. With information at your fingertips, it's easier than ever to ensure your business calls are running smoothly.


Improved Customer Experience

With greater insight into your call quality, business leaders can monitor and reduce call downtime, lags or jitters, providing an overall better customer experience and greater success.


Direct Route to Support

Submit support requests directly from the Call Insights Dashboard. With this direct path to support, the AVOXI team is available 24/7/365 to troubleshoot and help resolve quality issues that may be impacting your business.

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Take Control of Your Voice Performance Today

With three pricing plans to choose from, select the Call Insight packages best suited for your enterprise based on estimated call volume. Easily configure the Call Insights feature for your organization for AVOXI's intuitive cloud-based platform.

Basic $10/month

1,000 calls included

$0.0100 / additional call

Standard $100/month

50,000 calls included

$0.0050 / additional call

Advanced $500/month

500,000 calls included

$0.0025 / additional call

Understanding How AVOXI Measures Call Quality

The Mean Opinion Score (MOS) is a commonly-used metric to measure the overall voice call quality for decades. A MOS score of 4.2 or higher is generally considered to be a good quality call. If MOS is 3.5 or below, look at which of the input metrics is most impacting the score for recommendations on how to address it.

Packet Loss-01

What is Packet Loss?

Occurs when one or more packets of data traveling across a computer network fail to reach their destination.

Jitter

What is Jitter?

Related to the variation in the delay of the delivery of packets, causing some packets to arrive out of order.

Interested in Understanding How AVOXI Voice with Call Insights Can Improve Your Customer Experience?

Understanding How AVOXI Measures Call Quality

The Mean Opinion Score (MOS) is a commonly-used metric to measure the overall voice call quality for decades. A MOS score of 4.2 or higher is generally considered to be a good quality call. If MOS is 3.5 or below, look at which of the input metrics is most impacting the score for recommendations on how to address it.

Packet Loss-01

What is Packet Loss?

Occurs when one or more packets of data traveling across a computer network fail to reach their destination.

Jitter

What is Jitter?

Related to the variation in the delay of the delivery of packets, causing some packets to arrive out of order.

Interested in Understanding How AVOXI Voice with Call Insights Can Improve Your Customer Experience?