Why You Should Use VoIP
Why You Should Use VoIP With VoIP technology taking the world by storm, those still using an analog system are left wondering, “why should I use VoIP?” There are a number of reasons that individual consumers as well as startups and large enterprises use VoIP as their primary phone system. In this article we’ll discuss…
Read MoreHow to Port Your Phone Number from One Carrier to Another
For many instances, you may find yourself searching for a new carrier for your phone number. Whether their prices have gotten too high or their service isn’t up to par, it’s important to recognize that you have options when it comes to your carrier. A lot of customers come to us from other carriers and are…
Read MoreHow to Improve Customer Satisfaction in a Call Center
In any type of call center, your number one concern should be customer satisfaction. Whether your focus is sales or support, a happy customer is your ultimate goal. Because of its importance, we’ve written this article highlighting some best practices when it come to customer satisfaction in a call center. While not all call centers…
Read MoreBuying a VoIP Phone System? 3 Things to Consider
Smooth Transition: 3 Crucial Factors to Consider When Switching to VoIP Phone Systems With VoIP phone systems becoming increasingly popular, we’re often asked about the requirements and technology needed to move from a traditional phone system to this Internet based one. Well we’re here to help. Many of our clients are first time VoIP users…
Read MoreIVR Auto Attendant vs Phone Operator: Which is Right For Your Business?
Choosing Between IVR Auto Attendant and Phone Operator for Your Business For any business, good customer service is key. Good customer service stems from a great customer experience and this experience is influenced by the way they’re greeted and treated on the phone. VoIP technology now offers features, like an IVR Auto Attendant, that can…
Read MoreNew Toll Free Numbers Offered: Cambodia and Nigeria
We have customers all over the world. That means their customers are located across the globe, too. Toll Free numbers are an important part of global communication but it can sometimes be hard to secure virtual numbers for specific countries. As part of our pursuit to provide our customers with all their communication needs, we…
Read MoreWhy Call Center Flexibility is Absolutely Essential
Key Advantage of Virtual Call Centers Call centers around the world continue to make the switch to virtual solutions. Yes, cloud-based contact centers cost less, require little-to-no hardware and no on-site maintenance but their real advantage is their flexibility. Flexibility is essential for modern call centers for a variety of reasons. In this article we’ll…
Read MoreSetting up a Business VoIP System: Checklist
Setting Up Your Business VoIP System: A Comprehensive Step-by-Step Guide Business VoIP systems have become increasingly popular among companies as the power of Cloud technology expands. A lot of our customers are first time VoIP users so we often walk them through the important steps needed to set up their system. We know a lot of other businesses…
Read MoreDisaster Preparedness for your Call Center
Disaster Preparedness for your Call Center A good disaster plan is essential for the longevity of your inbound call center. Without one, you’re susceptible to a number of scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided…
Read MoreCan I Use an Analog Phone on VoIP?
Can I Use an Analog Phone on VoIP? To companies and individuals still using an analog phone system, the switch to VoIP can seem like a lengthy and expensive process. We completely understand; new technology is often associated with higher prices. But what if we told you that you can use the hardware from your…
Read More
