Disaster Preparedness for your Call Center
Disaster Preparedness for your Call Center A good disaster plan is essential for the longevity of your inbound call center. Without one, you’re susceptible to a number of scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided…
Read MoreCan I Use an Analog Phone on VoIP?
Can I Use an Analog Phone on VoIP? To companies and individuals still using an analog phone system, the switch to VoIP can seem like a lengthy and expensive process. We completely understand; new technology is often associated with higher prices. But what if we told you that you can use the hardware from your…
Read MoreWhat Are Virtual Phone Numbers?
Early phones relied on wires spanning across the globe and phone numbers dependent on your physical location. While this continues to be true, modern technology now allows for wire-free communication and virtual phone numbers that can work almost anywhere in the world. In this article we’ll explore what a virtual phone number is, what makes…
Read MoreWhat is an IP Address?
What is an IP Address? When we’re working with our customers to set up VoIP or Cloud services, we can sometimes encounter some confusion. One question we get fairly often is, “What is an IP Address?” To help our customers fully understand their systems, we’ve created this article to explain what an IP address is,…
Read MoreCloud Contact Center vs Traditional Call Center: A Cost Comparison
Comparing Costs: Cloud Contact Center vs Traditional Call Center Solutions There are many sides to the Cloud contact center vs traditional call center debate. Cost is one of the most important. There are a number of factors that play a role in the cost of both a Cloud contact center and a traditional one. In…
Read MoreWho Owns Your Toll Free Number?
Protecting Your Toll Free Number Ownership You’ve just purchased a Toll Free number. But do you own it? For a company, ownership of your Toll Free number is extremely important. If you one day decide to switch providers or services, it’s essential that your company be able to keep your number. After all, it’s the phone…
Read MoreHow Long Does It Take to Set Up a Toll Free Number?
How Long Does It Take to Set Up a Toll Free Number? If you’ve just purchased a new phone number or are in the process of switching providers, you’re probably wondering how long it will take to set up your number. The truth is, there is no definite answer. The length of time depends on…
Read MoreWhen to Consider a Softphone Over a Desk Phone
Is a Softphone Right for Your Business? Key Scenarios to Consider When it comes to business phones, there are really two options: softphones or desk phones. While both phones give you the basic functionality you need, the two vary when it comes to a number of other topics. In a lot of cases, our customers…
Read MoreWhy Are There Two Charges for Each of My Phone Calls?
Why Are There Two Charges for Each of My Phone Calls? So, you’ve gotten the bill for your new phone number. If this is your first time using this type of number, you may have some questions about the charges associated with your phone calls. One of the first things you’ll probably notice is that…
Read MoreWhat is a Universal International Freephone Number?
With so many types of numbers on the market, we’re often asked to differentiate between each one. We’re happy to oblige! Today we’ll talk about what a Universal International Freephone Number is and the advantages and disadvantages behind using one of these numbers. Virtual Numbers: Universal International Freephone Number A Universal International Freephone Number, or UIFN,…
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