Customer Service Call Center Software
The simple, flexible, and affordable call center software for customer service and support teams.
Contact Center Software Built for Better Customer Experiences
AVOXI Genius is your customer service call center software built to improve support team performance right away. Our cloud-based call center support software takes just minutes to deploy and gives you control over your customer support channels from an easy-to-use online interface. Enjoy all the features of an enterprise solution, including live call monitoring, call whisper and barge, skills-based routing, quality assurance reporting, IVR call flows, call recording, and customized call outcomes, at an amazingly affordable offer. Contact us today and try our flexible call center support software completely risk-free.
Set Up Your Call Center Support Software for Better Customer Service Experiences Today
- Create custom call dispositions and track call outcomes over time
- Instantly increase visibility into customer calls and improve support scripts
- Ensure quality assurance standards are met with live call monitoring
- Coach your support team in the field with call whisper and call barge
- Review call recordings and use agent scorecards to set performance goals
Improve Customer Service and Support Team Performance with Call Center Coaching Tools
- Dynamic call distribution rules like time-based and skills-based routing
- Unlimited IVR menus, call branches, custom greetings and more
- Flexible call queues and hunt groups with custom ring rules
- Toll free and local phone numbers available from 160+ countries, instantly
- Global outbound dialing with custom caller ID from your WebRTC softphone
What Users Are Saying About AVOXI
Customer Service Center Software with the Features You Need
Call Center Support Software Made Simple, Flexible, and Affordable
Schedule a free demo with one of our customer experience experts and see just how easy managing your customer support center software can be
Frequently Asked Questions
With AVOXI Genius, setting up your new virtual call routing platform can be done in just a few minutes! Enhanced call routing solutions can be set up in 1 business day or less. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
As a cloud-based call routing system, the AVOXI platform can be used anywhere where you have a stable internet connection (150 kbps per simultaneous call recommended).
24/7 phone support is available to all customers using the AVOXI phone routing platform. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.
AVOXI Genius is designed to give you complete control over your phone routing features. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly.
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of AVOXI's call routing solutions.
In addition to the best call center software for customer support teams available, popular services from AVOXI include VoIP phone lines from 160+ countries.
Still Have Questions About Customer Support Center Software?
Submit the short form and an AVOXI expert will contact you shortly. Response times are usually 20 minutes or less.