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Customer Service Call Center Software

The simple, flexible, and affordable call center software for customer service and support teams.


Contact Center Software Built for Better Customer Experiences

AVOXI Genius is your customer service call center software built to improve support team performance right away. Our cloud-based call center support software takes just minutes to deploy and gives you control over your customer support channels from an easy-to-use online interface. Enjoy all the features of an enterprise solution, including live call monitoring, call whisper and barge, skills-based routing, quality assurance reporting, IVR call flows, call recording, and customized call outcomes, at an amazingly affordable offer. Contact us today and try our flexible call center support software completely risk-free.

Set Up Your Call Center Support Software for Better Customer Service Experiences Today

  • Create custom call dispositions and track call outcomes over time
  • Instantly increase visibility into customer calls and improve support scripts
  • Ensure quality assurance standards are met with live call monitoring
  • Coach your support team in the field with call whisper and call barge
  • Review call recordings and use agent scorecards to set performance goals
avoxi genius cloud contact center
customer service call center software

Improve Customer Service and Support Team Performance with Call Center Coaching Tools

  • Dynamic call distribution rules like time-based and skills-based routing
  • Unlimited IVR menus, call branches, custom greetings and more
  • Flexible call queues and hunt groups with custom ring rules
  • Toll free and local phone numbers available from 160+ countries, instantly
  • Global outbound dialing with custom caller ID from your WebRTC softphone

What Users Are Saying About AVOXI

Customer Service Center Software with the Features You Need

Live Call Monitoring

Listen to your agent and customer interactions for training purposes and ensure quality standards are met.

Live Call Monitoring

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Call Recording

Round-Robin Routing

Evenly distribute calls to your sales or support teams with round-robin routing, one of several phone routing options available.

Call Dispositions

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings. 

Call Center IVR

Easily manage your IVR routing options and help your callers navigate to the best agent for their needs the first time.

Call Center IVR

Call Queue Management

Set up unlimited call queues and customize your queue-based routing options, ring rules, custom greetings and more.

Call Queue Management

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Automatic Call Distribution

Automatically route calls based on a variety of distribution rules so your callers reach the right agent for their needs the first time.

Automatic Call Distribution

Skills-Based Routing

Segment your agents based on a range of attributes and connect your callers to the best agent for their needs every time.

Skills-Based Routing

Time-of-Day Routing

Automatically distribute calls based on the hour, day, or holiday schedule with time-of-day routing features.

Global Voice Coverage

Instantly activate toll free and local VoIP phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

Call Center Support Software Made Simple, Flexible, and Affordable

Schedule a free demo with one of our customer experience experts and see just how easy managing your customer support center software can be

Frequently Asked Questions

How long does it take to set up my customer service call center software?

With AVOXI Genius, setting up your new virtual call routing platform can be done in just a few minutes! Enhanced call routing solutions can be set up in 1 business day or less. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface. 

Are there any physical requirements that I need before starting my trial?

As a cloud-based call routing system, the AVOXI platform can be used anywhere where you have a stable internet connection (150 kbps per simultaneous call recommended).

What level of support is included with my service?

24/7 phone support is available to all customers using the AVOXI phone routing platform. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login. 

How long does it take to add new phone lines or support agents into my system?

AVOXI Genius is designed to give you complete control over your phone routing features. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly. 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of AVOXI's call routing solutions.

What else can AVOXI do for my business?

In addition to the best call center software for customer support teams available, popular services from AVOXI include VoIP phone lines from 160+ countries. 

Still Have Questions About Customer Support Center Software?

Submit the short form and an AVOXI expert will contact you shortly. Response times are usually 20 minutes or less.

call center support software