VIP Routing

Route VIP Callers to the Right Person Every Time

VIP call routing from AVOXI ensures your top accounts are prioritized and directed to the right person every time. Match callers to agents based on common skills like spoken language and prioritize your most important callers to ensure an outstanding caller experience that leaves them feeling loved.

skills based routing

Route Top Priority Calls with VIP Routing

Leverage VIP routing to drive important customer calls to the right team in seconds.

  • Give VIP Callers Top-Tier Treatment. Ensure your most loyal customers feel valued by routing them to a dedicated team of all-star agents. With VIP calling, your high-value customers can bypass long call queues and quickly connect to the next available agent. 
  • Integrate Your CRM and Tag Top Accounts. AVOXI supports several CRM integrations so you can easily find and tag your top accounts to ensure VIP calls from high-value customers are quickly provided top-tier customer service.
  • Get VIP Numbers for Key Contacts. Numbers given exclusively to top accounts can quickly and easily be added to your account straight from the Genius user interface with phone number types in 170+ countries.

Implement VIP Call Routing in Minutes!

Setting up VIP call routing for your call center is simple. Within a few clicks, businesses can assign, organize and easily manage their agents based on customized skills. Optimize your call center workforce and increase productivity while delivering a best in class service to your callers.

Additional Features to Improve Your Customer Experience


Refine the Conversation

Participate in live customer calls to not only analyze your customer service interaction but also to provide coaching to your employees when they need it the most - on the spot. Live Monitoring from AVOXI allows managers to passively participate in customer conversations and provide single side feedback to agents to improve performance and increase customer satisfaction.


Give Your Customer More Time Back in Their Day

With Queue Callback technology, you can now give more time back to your customer’s day and eliminate sticking points that often lead to a poor experience overall. AVOXI’s Queue Callback allows callers to reserve their spot in line and receive a callback from your team rather than waiting on hold.


Personalize Every Call

Increase brand loyalty and show your customers you care by delivering personalized conversations on every call. Leverage AVOXI’s communications platform to seamlessly integrate the CRM, Helpdesk and key technologies that matter most to your business. Learn more.

Improve Customer Experience Today!

Get voice, messaging and contact center - all within one platform with AVOXI.