Skills-Based Routing

Skills-based routing is one the 20+ call management features included with your flexible, affordable, and easy-to-use phone routing software.

Manage queue-based, time-based, and skills-based routing rules

Easily customize your team's call routing rules from any location

Includes 20+ VoIP features like call recording, live monitoring, and analytics

Automated routing to call queues, ring groups, IVR menus and more

No setup fees. No contracts. Try our call routing software risk-free!

skills based call routing

Skills-Based Routing for Business

Skills-based routing is one of the many helpful features included in the AVOXI platform. Your call routing software allows you to customize your routing rules to manage and route your incoming calls anywhere, anytime. From your web-based interface, you will have access to 20+ advanced features for all your company's communication needs.

Dynamic Call Routing Management

Enterprise-level features and reliability don't have to come at a ridiculous price. AVOXI's call routing system is an advanced yet easy-to-use software with capabilities suitable for all business sizes. With AVOXI, you get complete control of configuring your call routing, call queues, IVR, and much more.

Try Features Like Skills-Based Routing Risk-Free

Try the best call routing system risk-free. Start by choosing a number in our online shopping cart and start customizing your routing rules within minutes. No setup fees, and no contracts—cancel anytime within the first 30 days for a refund.

VoIP Features Included With Your Call Routing Software

When it comes to delivering advanced VoIP features at the best price possible, no other call routing service has gone as far as AVOXI. Your web-based IVR software includes an amazingly affordable call management system with every feature you need to improve your company's communications today.

Call Analytics

Call Hold

Custom Caller ID


Custom Ring Rules


Custom Greetings

Call Whisper

Call Barge

Custom Call Outcomes

Voicemail Transcription

Set Up Your Skills-Based Routing Today

Buy Virtual Numbers Online

Buy phone numbers online and start customizing your call management features right away. After purchasing a virtual number in the online shopping cart, check your email for login instructions.

Talk to an Expert

To schedule a free demo, or to speak to an  expert about any questions you may have, contact us today! If you expect large call volumes or have unique business needs, ask us about custom solutions.

How to Set Up Skills-Based Routing

buy virtual sms number

Step 1: Choose a Virtual Number

Choose a virtual number from our online shopping cart. After setting up your number, you will receive a confirmation email with your login credentials. From there, you will have the option to start a free trial with our contact center software platform.

Step 2: Check Your Confirmation Email

After purchasing a virtual number in the online cart, you will receive a confirmation email with your login instructions. Note: If the email you provided is not associated with your listed business, you can still log in. However, your phone number may not be activated until an AVOXI expert is able to confirm your account details (this usually takes 15 minutes or less).

cloud based ivr
virtual phone attendant

Step 3: Customize Your Call Routing

After your number is activated, you can start customizing your skills-based routing settings according to your specific business needs. You can update your account anytime from your online interface, including adding or removing phone numbers.

Step 4: Let Us Know How We Can Help

An AVOXI expert will reach out to ensure your call routing is working as you want it to and make sure you have everything you need to improve your team's performance today. If you have any questions, let us know! We'll be available anytime you need help.

Enterprise Account Executive
Commercial Director - APAC

What Customers Are Saying About AVOXI

Common Questions About Skills-Based Routing

When you buy a virtual number in the cart, you will receive an email with your account's login credentials. From there, you can start customizing call routing rules instantly.

Yes, our call routing software works over the top of any existing phone system or as a stand-alone call management solution. 

AVOXI offers local and toll free numbers in 160+ countries. You can activate new international business numbers instantly from your user interface. 

In addition to providing the best call queue management software for business, popular services from AVOXI include virtual call center software and VoIP business numbers in 160+ countries. 

Readt To Try Skills-Based Routing Risk-Free