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Skills-Based Routing

Skills-based routing is one the 20+ call management features included with your flexible, affordable, and easy-to-use phone routing software.

Manage queue-based, time-based, and skills-based routing rules

Easily customize your team's call routing rules from any location

Includes 20+ VoIP features like call recording, live monitoring, and analytics

Automated routing to call queues, ring groups, IVR menus and more

No setup fees. No contracts. Try our call routing software risk-free!

skills based call routing

Skills-Based Routing for Business

Skills-based routing is one of the many helpful features included in the AVOXI platform. Your call routing software allows you to customize your routing rules to manage and route your incoming calls anywhere, anytime. From your web-based interface, you will have access to 20+ advanced features for all your company's communication needs.

Dynamic Call Routing Management

Enterprise-level features and reliability don't have to come at a ridiculous price. AVOXI's call routing system is an advanced yet easy to use software with capabilities suitable for all business sizes. With AVOXI, you get complete control of configuring your call routing, call queues, IVR, and much more.

Try Features Like Skills-Based Routing Risk-Free

Try the best call routing system risk-free. Start by choosing a number in our online shopping cart and start customizing your routing rules within minutes. No setup fees, and no contracts-- cancel anytime within the first 30 days for a refund.

Features Included with Your Call Routing Software

When it comes to delivering advanced features at an amazing value, nobody goes as far as AVOXI. Your call routing software includes an amazingly flexible cloud PBX with every feature you need to improve your team's performance.

Call Recording

Call Queues

Call Transfer

Outbound Calling

VoIP Softphone

Toll Free Numbers

Virtual Local Numbers

ACD Software

Call Analytics

Call Hold

Custom Caller ID


Custom Ring Rules


IVR Routing

Custom Greetings

Live Call Monitoring

Call Whisper

Call Barge

Custom Call Outcomes

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 How to Set Up Skills-Based Routing Today

STEP 1: Choose a Virtual Number

Choose a virtual number from our online shopping cart. After setting up your number, you will receive a confirmation email with your login credentials. From there, you will have the option to start a free trial with our contact center software platform.

Next, you will be able to configure your skills-based routing rules as well as other available call routing options such as queue-based routing and time-based routing.

best skills based routing
skills based routing system

STEP 2: Review Your Account Details and Place Your Order

After completing your order, you will receive an email with your login credentials. Once you log in, you customize your call queue routing rules, IVR menus, custom greetings, and other call management features. You can also set up alternative methods of payment, such as Paypal.

Note: If the email you provided is not associated with your listed business, you will still be able to login and customize your settings. However, your number may not be activated until an AVOXI expert is able to confirm your account details (this process takes 5 minutes or less).

STEP 3: One of Our Dedicated Experts Will Make Sure You Have Everything You Need

An AVOXI expert will reach out to ensure your skills-based routing is set up properly and make sure you have everything you need to improve your team's performance today. If you have any questions, let us know! We'll be available anytime you need help.

Can we help you with a custom solution?

Enterprise Account Executive
Commercial Director - APAC

What Customers Are Saying About AVOXI

Frequently Asked Questions

How long does it take to activate call routing system?

When you buy a virtual number in the cart, you will receive an email with your account's login credentials. From there, you can start customizing call routing rules instantly.

Will your skills-based routing software work with my existing phone system?

Yes, our call routing software works over the top of any existing phone system or as a stand-alone call management solution. 

What are my international virtual number options?

AVOXI offers local and toll free numbers in 160+ countries. You can active new international business numbers instantly from your user interface. 

What else can AVOXI do for my business?

In addition to providing the best call queue management software for business, popular services from AVOXI include virtual call center software and VoIP business numbers in 160+ countries. 

Have Questions About Our Skills-Based Routing?

Find Out How Easy Managing Your Business Communications Can Be


Submit the short form to get in touch with an AVOXI expert and let's see how we can improve your business communications today!

Try Skills-Based Routing Risk-Free