Teams Direct Routing for Australia – Best Australian PSTN Calling Upgrade for Microsoft Phone System

Direct Routing in Australia

Unlock Award-Winning Telephony in MS Teams

  • Global PSTN Calling in Teams

    Assign toll free, shared cost, and local phone numbers in Australia and beyond - including 100 regions not covered in Calling Plans

  • Microsoft-Certified SBC with Dedicated Configuration

    Direct Routing includes our Microsoft-approved SBC solution, configured for you with our dedicated telephony team

  • Outbound Caller ID in Australia and Beyond

    Expand your outbound caller ID options in Teams to include Australia and 80+ countries 


Direct Routing Upgrades Your Teams Telephony in Australia and Beyond

Enabling PSTN calling in your Microsoft phone system requires either a calling plan or direct routing. Microsoft Calling Plans provide "good enough" voice service in some regions, while Direct Routing unlocks exceptional call quality and phone number coverage around the world. 


Why Do Companies Prefer Direct Routing Over Calling Plans in Australia?

Common reasons cited by companies choosing Direct Routing over Calling Plans include: 

  • International Numbers: AVOXI provides over 100 international number types not offered in Calling Plans. 
  • Call Quality: AVOXI's network sets the benchmark for global call quality and network security. 
  • Superior Support: AVOXI's 99.995% uptime is backed by 24/7/365 phone support and dedicated account management. 
  • Outbound Caller ID: Direct Routing unlocks outbound caller ID in twice as many countries as Calling Plans. 

Trusted by Over 7,000 Global Brands

Expect the Best from Your Direct Routing Provider

PSTN Calling

Enhanced PSTN Calling for MS Teams

  • Enable inbound & outbound calling anywhere business is done, including 100 regions not available in Calling Plans
  • Manage virtual phone numbers from 170+ countries in Teams, including toll free, 1300, and local numbers in Australia
  • Assign local numbers as your outbound caller ID in Australia and 80+ countries
  • Manage unlimited IVR menus, custom greetings, and many more VoIP features included with Direct Routing for Australia

Reliable Network

Reliable Global VoIP Network Backed by 24/7/365 Support

  • Our 4.2 global MOS score sets the standard for call quality in Teams
  • Direct Routing includes VIP onboarding, dedicated account management, and expert phone support 24/7/365
  • Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption helps ensure the highest level of security for calls
  • Algorithms triggering real time alerts on traffic abnormalities and live monitoring of call traffic that terminates in highly fraudulent locations

World-Class Support

Enjoy Award-Winning Support that Calling Plans Can't Match

  • Direct Routing service includes 24/7/365 phone support
  • Let our dedicated team configure your PSTN connection for you, no in-house engineers needed
  • Bring your own session border controller (SBC) or take advantage of AVOXI's virtual SBC, included at no extra cost

Reviews from Our Customers

Don't just take our word for it. See why thousands of businesses rely on AVOXI as their business VoIP provider.

As someone working for a Contact Center as a Service (CCaaS) company, Avoxi has been a good partner on every stage of the project, since the initial onboarding to their support and Account Managers team. Highly recommended if you need voice solutions worldwide.

Oscar Orozco
Carrier Operations Engineer

AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.

Brad Taylor
Executive / Owner

Great DID services. Very broad coverage with instant activation for most countries we need. Sound quality is high grade and prices are fair to use.

Ami Shalmon

AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.

Vito Vicario
Software Implementation Administrator

Frequently Asked Questions

How difficult is it to set up direct routing for Microsoft Teams?

Configuration of Direct Routing are program-managed by the AVOXI implementation team to ensure a smooth experience for clients. Most successful configurations take between 24-48 hours to complete once scheduled with our team. 

Can I use my Direct Routing numbers for inbound and outbound calling in Teams?

Yes. AVOXI offers two-way voice services across an expanding list of countries around the world. Some countries are local caller ID capable for in-country services and others are appropriate for international caller ID service.

Is hosted SBC included with Direct Routing?

Yes, Direct Routing customers can use our Microsoft-approved hosted SBC at no extra cost. We also offer SIP Connect (SIP Trunking) in MS Teams for businesses that already have their own SBC. 

How to configure Direct Routing in Microsoft Teams?

Summarized steps: 

  1. Create and verify domain in Teams tenant
  2. Create PSTN usage in Teams tenant
  3. Create voice routes & routing policy in Teams tenant
  4. Add SBC to your Teams tenant (Powershell)
  5. Add and assign virtual phone numbers in MS Teams
  6. Create custom caller ID policy in Teams
  7. Configure dynamic caller ID in teams

Our direct routing configuration guide covers each step in detail. 

What are the license requirements for Direct Routing?

License requirements for Direct Routing are straightforward: 

  1. You must have your own Microsoft Teams account and license. 
  2. An Office 365 E1, E3, or E5 license required. 
  3. Virtual phone numbers must be purchased through AVOXI and routed through SIP to Microsoft Teams. 

An AVOXI license is not required to configure Direct Routing for your Microsoft Teams environment. If you have not set up your Microsoft phone system yet, the following will help you figure out what you still need to get started. 

direct routing license requirements

What are my outbound caller ID options with Direct Routing vs. Calling Plans?

Calling Plans let you assign outbound caller ID in 17 countries while using Teams. Direct Routing expands your outbound caller ID options in Teams to 80+ countries and growing. 

Direct Routing also expands your inbound caller ID options to 170+ countries. 

Try the Top Direct Routing Solution in Australia

Learn how Microsoft Teams Direct Routing from AVOXI can help support your business.


Try the Top Direct Routing Service in Australia Risk-Free