How to Boost Sales & Customer Experience with Call Monitoring
How to Boost Sales & Customer Experience with Call Monitoring Successful organizations lean on call monitoring software to support their global sales and service call center teams. Call monitoring allows CX leaders to gain valuable insight into their agents’ performance on the phones, reduce spend without hindering service, and sustain budget. Ready to learn more? …
Read MoreThe Six-Step Framework For Successfully Expanding Your Technology Offering in a New Country
The Six-Step Framework For Successfully Expanding Your Technology Offering in a New Country Looking to expand your tech offering globally? Well, now’s the time to do it. With tech spend rising, you’re in a great position to move into new territories. Before you do, make sure your communications system is up to the task and…
Read MoreEverything You Need to Know About a Customer Satisfaction (CSAT) Score
Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a world of good for your CSAT score. If you’re unsatisfied with your scores or need to develop a CSAT system for your international business, we’ll be discussing everything you need to know about this important…
Read MoreCommunications Software Driving Retail & eCommerce Holiday Revenue
Communications Software Driving Retail & eCommerce Holiday Revenue Customers are checking off their gift lists earlier (and spending more!) than previous years. Is your phone system up to the task to support your end-of-year revenue goals? If not, now’s the time to move to a cloud-based system and get your call center prepared for the…
Read More9 Ways to Improve CSAT in Your BPO Call Center
9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today! Being responsible…
Read More5 Tips for Accelerating Your Remote Call Center Agent Performance
5 Tips for Accelerating Your Remote Call Center Agent Performance Remote work is thriving and becoming increasingly popular for call centers around the world. Staying ahead of agent performance is achievable with the right contact center software tools in place. Remain successful, even from home, with these tips for accelerating your remote call center agent…
Read More9 Signs Your Business Phone System Needs an Upgrade
9 Signs Your Phone System Needs an Upgrade No business wants to miss customer calls, waste employee time, or overspend on legacy technology. In other words, nobody wants to be stuck with an outdated business phone system! Here are 9 signs that your phone system is due for an upgrade. Technology… We all think we’re…
Read More3 Benefits VoIP Resellers Love About Voice API
3 Advantages of Voice API for VoIP Resellers It’s an exciting time to be in business VoIP! Enterprises are rushing to migrate their telecom setup to the cloud, and innovations in the space are fast and frequent; Voice API is a great example. VoIP resellers are using simple APIs to automate complex tasks. What is…
Read More2021’s Most Effective Outbound Sales Technique for New Market
2021’s Most Effective Outbound Sales Technique for International Teams As the world gets smaller, companies recognize the need to adopt global sales & marketing strategies. Expanding your sales team internationally comes with challenges, including how you get prospects in new markets and geographic regions to answer your calls. Today we’re looking at the data behind…
Read MoreSecure SIP Protocols: UDP vs. TCP vs. TLS
Secure SIP Protocols: UDP vs. TCP vs. TLS Session Initiated Protocol (SIP) is essential for modern cloud communications. But SIP connections are IP-based, making it vulnerable to attack from fraudsters and bad actors. How does SIP signaling work, what’s the best protocol for secured SIP trunking, and how do you protect your network from cyber…
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