7 Best IVR Call Routing Strategies for Your Business
7 Best IVR Call Routing Strategies for Your Business Setting up IVR call routing is a great way to save your business time while providing the best customer service experience possible– but what are the best ways to do it? In this guide, you’ll learn: How IVR Works Top IVR Call Routing Strategies How To…
Read MoreCall Center Software + CRM Integration: The Lifeline for Improved Productivity and Customer Satisfaction
Call Center Software + CRM Integration Improves Productivity & Customer Satisfaction Customers today expect a highly personalized experience when they interact with your business, and they want to get answers to their questions quickly. Are your business tools connected and seamlessly working together to provide that experience? With businesses using on average 129 technologies within…
Read More5 Best Practices for Call Monitoring
5 Best Practices for Call Monitoring Elevating the customer experience is a huge responsibility for the call center manager. How your customers feel after talking with agents could influence their decision of whether or not to give your company new or continued business. A successful call monitoring strategy is what all call centers strive to…
Read MoreWhat Is Call Monitoring? Learn How Call Monitoring Works
What Is Call Monitoring? Learn How Call Monitoring Works If you’ve found this article, you’re probably curious about the ins and outs of call monitoring– and you’ve come to the right place! We all know that call monitoring is used by companies all the time, but how, or why? Or maybe, you’re looking for call…
Read MoreBest Call Recording Service
The 11 Best Call Recording Services Looking for the best call recording system for your company? In this article, we compare the top call recording service providers for business, as well as the wide range of options you have. At AVOXI, we believe nobody can compete with us in terms of value and service, but…
Read MoreHow to Manage Call Center Agent Auxiliary Time
How to Manage Call Center Agent Auxiliary Time One of the key aspects of running a contact center is agent time management. And while most of your agents’ time is spent on the phone, it’s just as important to manage the time that your agents spend off the phone. As a provider of some of…
Read MoreTop Call Center Etiquette Tips (Customer Service Phone Etiquette & Call Handling Rules)
Customer Service Etiquette: How to Speak to Customers in the Call Center Trying to establish rules and procedures that lead to excellent etiquette in your call center? Learn the best practices for handling calls and speaking to customers in the call center. Establishing great customer service etiquette standards is one of the most important things…
Read MoreMost Effective Call Center Bonus Structures
Effective Call Center Bonus Structures: 20+ Call Center Reward Ideas Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and…
Read MoreBest Call Management Software (2019)
Call Management Software Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this…
Read MoreWhat is Call Queue Management?
Call Queue Management: How Can Call Queuing Help Your Business? Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience.…
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