Secure SIP Protocols: UDP vs. TCP vs. TLS
Secure SIP Protocols: UDP vs. TCP vs. TLS Session Initiated Protocol (SIP) is essential for modern cloud communications. But SIP connections are IP-based, making it vulnerable to attack from fraudsters and bad actors. How does SIP signaling work, what’s the best protocol for secured SIP trunking, and how do you protect your network from cyber…
Read MoreCall Center Attrition Rates & Industry Statistics | BPO Turnover Rates by Country
Call Center Attrition Rates, Benchmarks, & Industry Standards In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center operators, and getting a better understanding of what it is can help you take the steps to reduce it. But first, let’s…
Read MoreAre You Overpaying for Your Contact Center Voice?
You could be overpaying for your contact center’s voice service without a cloud provider. Learn what factors are affecting your costs and how to reduce them.
Read MoreCaribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform
Caribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform Caribbean Airlines has seen a vast improvement in its client experience after implementing AVOXI. Discover their success in modernizing their phone system and operational efficiencies across their Trinidad and Tobago call center from one centralized platform. Caribbean Airlines relies on AVOXI’s global communications software…
Read MoreWhat is a Session Border Controller (SBC)?
What is a Session Border Controller (SBC)? We don’t need to tell you that the COVID-19 pandemic changed the way businesses do business forever- you already know that. Unified communications was a leading reason organizations were able to thrive while working from home. Practically overnight, team members needed the ability to collaborate, message, video conference…
Read MoreAVOXI Named ‘Emerging Favorite’ in Capterra Call Center 2021 Shortlist Report
AVOXI Named ‘Emerging Favorite’ in Capterra Call Center 2021 Shortlist Report AVOXI, a global Communications Platform as a Service (CPaaS), has been named an Emerging Favorite in the Contact Center Software category by Capterra, a free online service that helps organizations find the right software.Capterra Shortlist is an independent assessment that evaluates user reviews and…
Read MoreInterstate Call Recording Laws & Compliance (2021)
Interstate Call Recording Laws & Compliance Call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about audio recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. Staying Compliant with Call Recording Laws in the US…
Read More416 Area Code Questions & Answers
416 Area Code Numbers You ask and we answer the most common questions about 416 area code numbers! What is a 416 area code number, why are they so rare, and how can you get your own 416 phone number for business or personal use? Toronto’s 416 Area Code Area code 416 is synonymous with…
Read MoreInternational Call Recording Laws & Compliance Guide
International Call Recording Laws & Compliance Guide International call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about call recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. International Call Recording Laws & Compliance It’s…
Read More212 Area Code Questions & Answers
212 Area Code Number Questions & Answers AVOXI answers your 212 area code questions! What is a 212 number, why are they so rare, and how can you buy or sell 212 numbers for business or personal use? We cover all of that and more in this 212 area code FAQ. Catching Up on 212…
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