Enterprise Support Engineer

Position Title:
Enterprise Support Engineer

Job Description:
The Enterprise Support Engineer is a new position within the Customer Success department managing support of our Enterprise customers. Although this role is customer facing, the position will be responsible for the delivery of the technical tasks associated with the relationship supporting the Enterprise Account Management Team.

The focus of the role will be to own a group of customers in the specified geographic region. The tasks will include management of trouble tickets, solving technical application and telephony problems, and customer / internal escalations specifically associated with this customer base. In addition, you would attend periodic CBRs with this client providing technical support to the Account Management team.

Locations:

AVOXI is remote first organization. Employees would work remotely, and have the ability to leverage shared work space in the locations listed below. Employment is limited to the location below to allow for periodic, organizational meetings.

  • Atlanta, GA
  • Charleston, SC
  • San Jose, Costa Rica
  • Johannesburg, SA
  • Hong Kong

Shifts Hiring For:

  • 1st Shift (12am-9am ET)
  • 2nd Shift (8am-5pmET)
  • 3rd Shift (3pm-12am ET)

Who Are We?
AVOXI founded in 2001 is an international telecommunications company providing superior services to companies in over 50 countries. Through reinvestment via this core business, AVOXI is constantly evolving new product lines and solutions allowing for innovation and cutting edge growth for our staff.

Our VISION: AVOXI seeks to create software to give users more control and more flexibility over their communication needs.

Our MISSION: Our mission is to become the largest supplier of global virtual phone numbers for business.

Our CULTURE: GO TIME!
G - Great Culture
O - Organically Grow
T - Together we win
I - Innovate Boldly
M - Make the world better
E - Exceptional customer experience

Who Are You?

  • Customer and solution driven team member
  • Customers are our focus and delivering superior service is our goal
  • Reducing customer friction through fast resolution
  • Solution minded
  • Self-driven
  • Lifelong learner and mentor
  • High energy

Required Skill Set:

  • Customer facing experience
  • Contact Center Implementation and Operational Support
  • Ability to understand new priority technologies and interfaces

Optional / Preferred:

  • Telecommunications (SIP)
  • IVR
  • Number Portability
  • Call routing and forwarding

Education, Experience, & Training Required: (again if applicable)

  • 2-5 years experience
  • College degree preferred

 

About AVOXI:
AVOXI, leading communication as a service (CaaS) provider, offers virtual phone numbers in 120+ countries to meet the international calling needs and contact center requirements for its clients. Integrating with contact centers to leverage cost savings and optimize functionality, AVOXI delivers international toll-free numbers, local phone numbers worldwide, and SIP trunks to global clients.

AVOXI serves the travel, airline, and hospitality industries; online retail and consumer durable goods industries; the gaming industry; and more, by extending the life and enhancing the capabilities of contact center platforms. AVOXI’s virtual number management platform includes 20+ advanced features such as call forwarding, call recording, conference calling, and virtual attendant. Our commitment to exceptional customer service and superior call quality drives our ongoing expansion, development, and partnerships. Visit www.avoxi.com for more information and pricing.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. The employee is able to perform the essential functions of the job with or without reasonable accommodation. Employment is contingent upon passing a background check.

 

DISCLOSURE OF CONFIDENTIAL INFORMATION AND CONSENT TO PROCESSING SUCH INFORMATION FOR PURPOSES OF A JOB APPLICATION

Thank you for considering employment at AVOXI. As part of your application for a career with us, we will ask you to disclose certain personal information. With reference to various data protection regulations, including but not limited to GDPR and POPIA, and/or section 18 of the Protection of Personal Information Act 4 of 2013, we assure you that your personal information will be protected and only used for the intended purposes as set out below.

All information will be treated with the strictest confidentiality and will not be disclosed or used for any purpose other than to assess the suitability of a person, except in so far as it may be required and permitted by law. Your personal details must correspond with the details in your ID or passport.

This information will only be taken into account if it directly relates to the requirements of the position. The following personal information may be collected through this job application process:

Your title, full names, surname, ID number, date of birth, education, qualifications, criminal history, employment history, employment references from previous employers, as well as telephone numbers, fax number, e-mail addresses, postal address, and physical address.

The above information will be requested and obtained from you directly, or from a third party or licensed recruiter whom you have authorised to submit it to us on your behalf.

By applying for a position, you are giving AVOXI voluntary consent to access and process your personal Information and share the information with third parties if and when needed for the purpose of background and verification checks. If you are hired by AVOXI the information will be transferred to our Payroll Management System and shared with statutory and/or regulatory bodies as required by specific laws.

We wish you the best with your job application!


AVOXI values diversity and encourages people traditionally underrepresented in technology to apply.

Click below to email our corporate recruiter.