Solution Delivery Specialist

The Solution Delivery Specialist is a position within the Customer Success department managing delivery to VIP customers.  Although this role is customer facing, the position will be responsible for the delivery of the technical tasks associated with the project and the reporting of the status of such projects to the senior leadership of AVOXI.  The focus of the role will be to reduce customer friction, recommend process improvements and deliver overall customer delight.

Locations:

  • Atlanta, Georgia
  • Charleston, South Carolina
  • San Jose, Costa Rica
  • Johannesburg, South Africa

 

Shifts Hiring For:

  • 1st Shift  (12am - 9am ET)
  • 2nd Shift  (8am - 5pm ET)
  • 3rd Shift (3pm-12am ET)

 

Who Are You?

  • Customer and solution driven team member
    • Customers are our focus and delivering superior service is our goal
    • Reducing customer friction through fast resolution
  • Solution minded
  • Self-driven
  • Lifelong learner and mentor
  • High energy

Qualifications:

  • 2 - 5 years experience
  • College degree preferred
  • Customer facing experience
  • Contact Center Implementation and Operational Support
  • Ability to understand new priority technologies and interfaces


Preferred Skills & Interests:

  • Telecommunications (SIP)
  • IVR
  • Number Portability
  • Call routing and forwarding


Benefits & Perks:

  • Competitive Salary
  • Benefits: medical, dental, vision, life, short & long term disability
  • 401(k) company match
  • Unlimited Vacation Policy

AVOXI values diversity and encourages people traditionally underrepresented in technology to apply.