Solution Delivery Specialist

The Solution Delivery Specialist is a position within the Customer Success department managing delivery to VIP customers.  Although this role is customer facing, the position will be responsible for the delivery of the technical tasks associated with the project and the reporting of the status of such projects to the senior leadership of AVOXI.  The focus of the role will be to reduce customer friction, recommend process improvements and deliver overall customer delight.

Locations:

  • Atlanta, Georgia
  • Charleston, South Carolina
  • San Jose, Costa Rica
  • Johannesburg, South Africa

Shifts Hiring For:

  • 1st Shift  (12am - 9am ET)
  • 2nd Shift  (8am - 5pm ET)
  • 3rd Shift (3pm-12am ET)

Who Are You?

  • Customer and solution driven team member
    • Customers are our focus and delivering superior service is our goal
    • Reducing customer friction through fast resolution
  • Solution minded
  • Self-driven
  • Lifelong learner and mentor
  • High energy

Qualifications:

  • 2 - 5 years experience
  • College degree preferred
  • Customer facing experience
  • Contact Center Implementation and Operational Support
  • Ability to understand new priority technologies and interfaces


Preferred Skills & Interests:

  • Telecommunications (SIP)
  • IVR
  • Number Portability
  • Call routing and forwarding


Benefits & Perks:

  • Competitive Salary
  • Benefits: medical, dental, vision, life, short & long term disability
  • 401(k) company match
  • Unlimited Vacation Policy

 

DISCLOSURE OF CONFIDENTIAL INFORMATION AND CONSENT TO PROCESSING SUCH INFORMATION FOR PURPOSES OF A JOB APPLICATION

Thank you for considering employment at AVOXI. As part of your application for a career with us, we will ask you to disclose certain personal information. With reference to various data protection regulations, including but not limited to GDPR and POPIA, and/or section 18 of the Protection of Personal Information Act 4 of 2013, we assure you that your personal information will be protected and only used for the intended purposes as set out below.

All information will be treated with the strictest confidentiality and will not be disclosed or used for any purpose other than to assess the suitability of a person, except in so far as it may be required and permitted by law. Your personal details must correspond with the details in your ID or passport.

This information will only be taken into account if it directly relates to the requirements of the position. The following personal information may be collected through this job application process:

Your title, full names, surname, ID number, date of birth, education, qualifications, criminal history, employment history, employment references from previous employers, as well as telephone numbers, fax number, e-mail addresses, postal address, and physical address.

The above information will be requested and obtained from you directly, or from a third party or licensed recruiter whom you have authorized to submit it to us on your behalf.

By applying for a position, you are giving AVOXI voluntary consent to access and process your personal Information and share the information with third parties if and when needed for the purpose of background and verification checks. If you are hired by AVOXI the information will be transferred to our Payroll Management System and shared with statutory and/or regulatory bodies as required by specific laws.

We wish you the best with your job application!


AVOXI values diversity and encourages people traditionally underrepresented in technology to apply.

Click below to email our corporate recruiter.