Support Engineer (Tier 3)

Hiring For The Following Shifts:  1st Shift (12a - 9a ET), 2nd Shift (8a - 5p ET), and 3rd Shift (3p - 12a ET). Please email morgan@avoxi.com directly with your requested shift timeslot to expedite your application process.

The Tier 3 support engineer is a multi-faceted role.  The position will be an escalation point for technical problems and severity 1 issues, mentor team members to resolve problems, troubleshoot and replicate field found defects to present to Engineering and insure a great customer experience.  The customer success operations team is involved with the entire customer journey from onboarding to sustaining maintenance.

Qualifications:

  • 5-7 years experience
  • Customer facing experience
  • SaaS / Software as a Service trouble shooting
  • Ability to understand new priority technologies and interfaces
  • B2B / Enterprise level mission critical software experience
  • Knowledge In:
    • Telecommunications (SIP)
    • IVR
    • Number Portability
    • Call routing and forwarding


Preferred Skills & Interests:

  • Customer and solution driven team members
  • Customers are your focus and delivering superior service is your goal
  • Reducing customer friction through fast resolution
  • Solution minded / Problem Solver
  • Self-driven
  • Lifelong learner and mentor
  • High energy
  • Uses data to make decisions

 

DISCLOSURE OF CONFIDENTIAL INFORMATION AND CONSENT TO PROCESSING SUCH INFORMATION FOR PURPOSES OF A JOB APPLICATION

Thank you for considering employment at AVOXI. As part of your application for a career with us, we will ask you to disclose certain personal information. With reference to various data protection regulations, including but not limited to GDPR and POPIA, and/or section 18 of the Protection of Personal Information Act 4 of 2013, we assure you that your personal information will be protected and only used for the intended purposes as set out below.

All information will be treated with the strictest confidentiality and will not be disclosed or used for any purpose other than to assess the suitability of a person, except in so far as it may be required and permitted by law. Your personal details must correspond with the details in your ID or passport.

This information will only be taken into account if it directly relates to the requirements of the position. The following personal information may be collected through this job application process:

Your title, full names, surname, ID number, date of birth, education, qualifications, criminal history, employment history, employment references from previous employers, as well as telephone numbers, fax number, e-mail addresses, postal address, and physical address.

The above information will be requested and obtained from you directly, or from a third party or licensed recruiter whom you have authorised to submit it to us on your behalf.

By applying for a position, you are giving AVOXI voluntary consent to access and process your personal Information and share the information with third parties if and when needed for the purpose of background and verification checks. If you are hired by AVOXI the information will be transferred to our Payroll Management System and shared with statutory and/or regulatory bodies as required by specific laws.

We wish you the best with your job application!


AVOXI values diversity and encourages people traditionally underrepresented in technology to apply.

Click below to email our corporate recruiter.