Blended Call Center Software

AVOXI is your effective, affordable, and easy-to-use blended call center software for inbound and outbound calling. A computer, headset, and internet are all you need to start started.

Enjoy affordable pricing per user and amazing VoIP telephony rates worldwide

Intuitive web-based interface makes managing your agents easier than ever

Multi-level IVR and ACD makes inbound call management easier than ever

Streamline your blended call center's workflow with CRM integration

No setup fees, no minimum contracts. Try our blended call center solution risk-free!

OVERVIEW     FEATURES     SOLUTIONS     INTEGRATIONS

Blended Call Center Software

Blended call center software makes it easy to handle your inbound and outbound calls, manage your agents, monitor performance, and more from an intuitive, cloud-based contact center platform. AVOXI's blended call management software integrates with your CRM and other business tools, making it easier for your agents to create better conversations. With AVOXI, setting up your blended call center solution is quick, easy, and affordable. Enjoy a free trial of our blended contact center software and see just how easy managing your call center can be.

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Inbound and Outbound Call Management Made Easy

AVOXI's blended call center software makes it simple to manage your call center's inbound and outbound communications.

  • Automatic Call Distribution (ACD): Customize your ACD rules using advanced call routing features.
  • Interactive Voice Response (IVR): Create as many IVR menus and routing prompts as your inbound call flow requires for effective call distribution. 
  • Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the Genius softphone.

Agent Management with Monitoring and Analytics

See just how easy managing your blended contact center software can be with AVOXI Genius:

  • Live Call Monitoring: Monitor agents, calls, and call statuses in real-time and live coach with call whisper and call barge.
  • Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more. 
  • Quality Assurance: Take advantage of call scoring and call dispositions to measure agent performance.
  • Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
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Easily Integrate Your Blended Call Center Solution

Our blended call center software CRM integration simplifies workflows, reduces human-errors and improves the productivity of your agents. Your Genius CRM integrations includes features like:

  • Automated Call Logging: Save agent time with automatic call logging. Review call details, follow-up tasks, and call recordings all from your CRM or other business tools.
  • Screen Pops:Better assist your customers with screen pops to get caller information from your CRM to contextualize conversations.
  • Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the Genius softphone.

Set Up Your Blended Call Center Software in Minutes

With AVOXI, setting up your blended contact center is easy and affordable. Get more for less when you choose AVOXI:

  • Launch your new blended contact center software in minutes
  • Integrate your CRM and blended call center in just a few clicks
  • Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
  • Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
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"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix

Bitrix

Hubspot

Hubspot

Pipedrive

Pipedrive

Diduenjoy

Diduenjoy

Intercom

Intercom

salesflare

Salesflare

Freshdesk

Freshdesk

nicereply_icon

Nicereply

Shopify

Shopify

Freshsales

Freshsales

Odoo

Odoo

SugarCRM

SugarCRM

Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Blended Call Center Software Pricing

*Call Recording & BYOC may incur additional usage charges.

Looking for a Custom Blended Contact Center Solution?

Interested in trying our blended call center solution, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

Why So Many Businesses Choose AVOXI's Blended Call Center Software

There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and blended contact center software provider.

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AVOXI Network Infrastructure POPs / Gateways

Fast Implementation

We're removing the complexity from blended call center management. Implement a blended contact center in days and start simplifying your workload right away. 

Cost Reduction

Finally, running a blended call center system can both easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.

Dedicated Support

Every blended contact center customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your blended call center solution. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Common Questions About Blended Contact Center Software

How long will it take to launch my blended call center software?

In most cases, new customers are able to deploy their new blended call center software within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your call management system interface.

Are there physical hardware requirements to use my blended call management system?

As a browser-based blended contact center software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching an blended call management system.

What level of support is included with my call center software?

Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.

Can I customize my users, phone numbers, call queues, etc. on my own?

AVOXI Genius is designed to give you complete control over your blended call center solution. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules. 

Can I set up custom integrations in my blended contact center software?

The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available blended call center software integrations, or if you would like to request a new platform be added next, please let us know! 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your blended call center's free trial period. 

What else can AVOXI do for me?

AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to the top blended contact center software for global businesses, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.

More Than Just an Blended Call Management System

AVOXI Genius is more than just a call management system for inbound and outbound calls. It's a complete

blended contact center solution built to improve team performance and simplify your work.

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Contact Center Integrations

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

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Virtual Phone Numbers

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Web-Based Call Center

Improve customer service and agent productivity with AVOXI's intuitive web-based call center software.

Try the Top Blended Call Center Solution Risk-Free

See our blended call center software in action and find out just how easy managing your contact center can be!