Blended Call Center Software
Blended Call Center Software
AVOXI is your effective, affordable, and easy-to-use blended call center software for inbound and outbound calling. A computer, headset, and internet are all you need to start started.
OVERVIEW FEATURES SOLUTIONS INTEGRATIONS
Blended Call Center Software
Blended call center software makes it easy to handle your inbound and outbound calls, manage your agents, monitor performance, and more from an intuitive, cloud-based contact center platform. AVOXI's blended call management software integrates with your CRM and other business tools, making it easier for your agents to create better conversations. With AVOXI, setting up your blended call center solution is quick, easy, and affordable. Enjoy a free trial of our blended contact center software and see just how easy managing your call center can be.
Inbound and Outbound Call Management Made Easy
AVOXI's blended call center software makes it simple to manage your call center's inbound and outbound communications.
- Automatic Call Distribution (ACD): Customize your ACD rules using advanced call routing features.
- Interactive Voice Response (IVR): Create as many IVR menus and routing prompts as your inbound call flow requires for effective call distribution.
- Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the Genius softphone.
Agent Management with Monitoring and Analytics
See just how easy managing your blended contact center software can be with AVOXI Genius:
- Live Call Monitoring: Monitor agents, calls, and call statuses in real-time and live coach with call whisper and call barge.
- Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more.
- Quality Assurance: Take advantage of call scoring and call dispositions to measure agent performance.
- Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
Easily Integrate Your Blended Call Center Solution
Our blended call center software CRM integration simplifies workflows, reduces human-errors and improves the productivity of your agents. Your Genius CRM integrations includes features like:
- Automated Call Logging: Save agent time with automatic call logging. Review call details, follow-up tasks, and call recordings all from your CRM or other business tools.
- Screen Pops:Better assist your customers with screen pops to get caller information from your CRM to contextualize conversations.
- Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the Genius softphone.
Set Up Your Blended Call Center Software in Minutes
With AVOXI, setting up your blended contact center is easy and affordable. Get more for less when you choose AVOXI:
- Launch your new blended contact center software in minutes
- Integrate your CRM and blended call center in just a few clicks
- Instantly add virtual numbers from 160+ countries and enjoy amazing call quality for competitive rates worldwide
- Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Bitrix
Hubspot
Pipedrive
Diduenjoy
Intercom
Salesflare
Freshdesk
Nicereply
Shopify
Freshsales
Odoo
SugarCRM
Help Scout
Outreach
Zendesk
Looking for a Custom Blended Contact Center Solution?
Interested in trying our blended call center solution, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why So Many Businesses Choose AVOXI's Blended Call Center Software
There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and blended contact center software provider.
Fast Implementation
We're removing the complexity from blended call center management. Implement a blended contact center in days and start simplifying your workload right away.
Cost Reduction
Finally, running a blended call center system can both easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.
Dedicated Support
Every blended contact center customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your blended call center solution. Easily manage your agents, phone numbers, and metrics from one interface.
World's Largest Coverage Area
With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.
Innovative Feature Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Common Questions About Blended Contact Center Software
How long will it take to launch my blended call center software?
Are there physical hardware requirements to use my blended call management system?
What level of support is included with my call center software?
Can I customize my users, phone numbers, call queues, etc. on my own?
Can I set up custom integrations in my blended contact center software?
Can I schedule my free trial to start at a later date?
What else can AVOXI do for me?
More Than Just an Blended Call Management System
AVOXI Genius is more than just a call management system for inbound and outbound calls. It's a complete
blended contact center solution built to improve team performance and simplify your work.
