Posts by Mike Kaplan
How to Call India from the US
How to Call India: Dialing India Numbers from the US Calling abroad isn’t always easy. Not only are phone numbers formatted in a variety of different ways, every phone number has its own specific dialing requirements. In this post, we’ll explore how to reach one specific type of number. We’ll show you how to call…
Read MoreMost Effective Call Center Bonus Structures
Effective Call Center Bonus Structures: 20+ Call Center Reward Ideas Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and…
Read MoreBest Call Management Software (2019)
Call Management Software Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business. There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this…
Read MoreWhat is Call Queue Management?
Call Queue Management: How Can Call Queuing Help Your Business? Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience.…
Read MoreComparing the Top 3 Toll Free Forwarding Providers
The Top 3 Toll Free Forwarding Providers Running a business can be complicated, but adding an international call forwarding service can greatly help you get your customers get in touch with the correct agents. In this post, we will outline 3 different providers that offer toll free forwarding services, as well as ourselves. For each…
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