Posts by Thomas Moore
Computer Telephony Integration: What It Is and Why Contact Centers Use It
Progress bar0% AVOXI BLOG Computer Telephony Integration: What It Is and Why Contact Centers Use It Dec 11, 2025 Computer Telephony Integration: What It Is and Why Contact Centers Use It By Thomas Moore 7 min read Table of Contents If you manage a contact center, you already know the frustration of switching between multiple…
Read MorePorting US Phone Numbers for Business Efficiency (2026)
Progress bar0% AVOXI BLOG Porting US Phone Numbers for Business Efficiency (2026) Dec 10, 2025 Porting US Phone Numbers for Business Efficiency (2026) By Thomas Moore 6 min read Table of Contents When a business switches telecom providers, maintaining uninterrupted phone service and retaining existing phone numbers is crucial to avoid disruption. This critical need…
Read MoreFlutterwave: Scaling Customer Experience Across Africa
Flutterwave: Scaling Customer Experience Across Africa Moving voice to the cloud enables seamless scalability Solution AreasTransition Voice to the Cloud IndustryFinTech Company SizeMid-Size RegionGlobal Schedule a Demo Flutterwave is a payment technology company headquartered in San Francisco, California, built on the goal of empowering African businesses within and outside the continent to make and receive…
Read MoreENGIE Impact: From Voice Chaos to Global Clarity
ENGIE Impact: From Voice Chaos to Global Clarity Consolidation provides cost reduction and streamlined processes Solution AreasConsolidation of Providers IndustryEnergy Company SizeMid-Size RegionGlobal Schedule a Demo 80% Cost Reduction | 6 Voice Systems Reduced to 1 | 1,300 Agents Migrated in One Day 80% Cost Reduction 6 Voice Systems Reduced to 1 1,300 Agents Migrated…
Read MoreIs Your Voice Infrastructure Ready for AI?
Progress bar0% AVOXI BLOG Is Your Voice Infrastructure Ready for AI? Jun 30, 2025 Is Your Voice Infrastructure Ready for AI? By Thomas Moore 5 min read Global Voice Table of Contents The AI revolution is transforming how enterprises connect with customers, but many companies are discovering a critical roadblock: their legacy voice systems aren’t…
Read MoreNavigating China’s Telecom Landscape: Regulatory Challenges and Solutions
Navigating China’s Telecom Landscape: Regulatory Challenges and Solutions The Opportunity and Challenge of China’s Telecommunications Market China represents the world’s largest consumer market with over 1.4 billion people and approximately 1.6 billion mobile subscribers. For global businesses, this enormous market offers unparalleled growth potential, provided they can successfully navigate the complex regulatory environment. While providing…
Read MoreThe Ultimate Buyer’s Guide to Global Voice Solutions
The Ultimate Buyer’s Guide to Global Voice Solutions Contents Add a header to begin generating the table of contents Navigating Today’s Global Voice Communications Landscape The global telecommunications landscape has fundamentally transformed over the past decade. What was once a fragmented collection of regional physical networks has evolved into a connected cloud-delivered ecosystem reaching businesses…
Read MoreBeyond Cost Savings: The Operational Benefits of Consolidating Voice Providers
Beyond Cost Savings: The Operational Benefits of Consolidating Voice Providers For multinational enterprises managing global voice communications, complexity is more the norm rather than the exception. AVOXI and Metrigy research shows that 59% of companies use six or more providers for their international voice services. As a result, more than 42% of companies report significant…
Read MoreManaging Voice Across UCaaS and CCaaS Platforms: A Complete Guide for Enterprise IT Leaders
This comprehensive guide will help you navigate the complexities of combined UCaaS and CCaaS voice management and develop a strategy that works for your organization.
Read MoreCall Center Analytics 101
Call Center Analytics 101 Rising customer expectations and increasing operational costs create major challenges for anyone involved in managing contact centers. Whether you’re overseeing operations, leading a team, or driving business strategy, meeting service level agreements while controlling expenses calls for precise performance insights. But how can you turn heaps of call center data into…
Read More
