Posts by Thomas Moore
7 AVOXI Voice Management Software Features That Are Better With Scale
Progress bar0% AVOXI BLOG 7 AVOXI Voice Management Software Features That Are Better With Scale Jan 15, 2025 7 AVOXI Voice Management Software Features That Are Better With Scale By Thomas Moore 6 min read Global Voice Table of Contents Sign Up for Our Newsletter You’ll receive a monthly newsletter where you’ll discover new content…
Read MoreHosted PBX vs. VoIP PBX: A 2025 Enterprise Guide
Progress bar0% AVOXI BLOG Hosted PBX vs. VoIP PBX: A 2025 Enterprise Guide Dec 1, 2024 Hosted PBX vs. VoIP PBX: A 2025 Enterprise Guide By Thomas Moore 7 min read Table of Contents Enterprise communication teams face a high-stakes choice: keep voice systems on-premise or migrate to the cloud. The wrong approach can create…
Read MoreUnderstanding Total Cost of Ownership of Voice in a Cloud World
Understanding Total Cost of Ownership of Voice in a Cloud World As businesses embark on their cloud transformation journey, understanding your global voice solutions’s total cost of ownership (TCO) becomes crucial. While cyclical economic uncertainty may prompt conversations about cost management, most businesses focus on how cloud technology can enhance efficiency and deliver more value.…
Read MoreThe Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
Progress bar0% AVOXI BLOG The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Oct 24, 2024 The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency By Thomas Moore 5 min read Global Voice Table of Contents Contact centers are constantly under pressure to improve efficiency…
Read MoreEnhancing Security in International Voice Communication: The Case for Cloud Migration
Enhancing Security in International Voice Communication: The Case for Cloud Migration International voice communication plays a pivotal role. However, as organizations expand their global customer base, they face growing security challenges in maintaining resilient and secure voice systems. The transition to cloud-based solutions offers new opportunities for enhanced security and operational efficiency. Our recent State…
Read MoreTransforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar
Transforming Voice in the Cloud: Key Insights from AVOXI’s Expert Webinar It is crucial to stay ahead of the curve in communication technology. Recently, AVOXI hosted an insightful webinar, “Transforming Voice in the Cloud,” featuring Chief Technology Officer Randy Layman and Chief Marketing Officer Mike Kaplan. They discussed a wide range of topics, from best…
Read More7 AVOXI Voice Management Software Features That Are Better With Scale
7 AVOXI Voice Management Software Features That Are Better With Scale For multinational businesses, effective voice conversations with their diverse customer base are critical to delivering great customer service and nurturing long-term relationships. . AVOXI’s cloud voice platform, uniquely designed to cater to enterprise content center environments, offers a comprehensive suite of features designed to…
Read MoreGlobal Voice for Genesys: Everything You Need To Know
Global Voice for Genesys: Everything You Need To Know Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with giants like Amazon and cloud pureplay specialists like Five9 and NICE, presence in the top right-hand side of the quadrant is no mean feat. This alone,…
Read MoreAVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects
AVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects For companies that rely on phone-based customer service, sales, or support, their phone numbers are often tied to their brand identity and to delivering exceptional customer experience. As such, when a business switches voice providers, ensuring a smooth transition of these numbers is…
Read More5 Signs You’re Managing Too Many Voice Providers
Progress bar0% AVOXI BLOG 5 Signs You’re Managing Too Many Voice Providers Jun 4, 2024 5 Signs You’re Managing Too Many Voice Providers By Thomas Moore 6 min read Global Voice Table of Contents Editor’s Note: This piece has been updated since its original publication. Many global companies have multiple voice carriers that provide their…
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