Posts by Thomas Moore
Is Your Voice Infrastructure Ready for AI?
Progress bar0% AVOXI BLOGIs Your Voice Infrastructure Ready for AI? Jun 30, 2025 Is Your Voice Infrastructure Ready for AI? By Thomas Moore 6 min read Global Voice Table of Contents AI is reshaping contact center voice, from real-time transcription to autonomous agents handling entire conversations. But the gap between AI ambition and infrastructure reality…
Read MoreNavigating China’s Telecom Landscape: Regulatory Challenges and Solutions
AVOXI BLOGNavigating China’s Telecom Landscape: Regulatory Challenges and Solutions Jun 27, 2025 Navigating China’s Telecom Landscape: Regulatory Challenges and Solutions By Thomas Moore 8 min read Regulatory & Security Table of Contents The Opportunity and Challenge of China’s Telecommunications Market China represents the world’s largest consumer market with over 1.4 billion people and approximately 1.6…
Read MoreThe Ultimate Buyer’s Guide to Global Voice Solutions
The Ultimate Buyer’s Guide to Global Voice Solutions Contents Add a header to begin generating the table of contents Navigating Today’s Global Voice Communications Landscape The global telecommunications landscape has fundamentally transformed over the past decade. What was once a fragmented collection of regional physical networks has evolved into a connected cloud-delivered ecosystem reaching businesses…
Read MoreBeyond Cost Savings: The Operational Benefits of Consolidating Voice Providers
Beyond Cost Savings: The Operational Benefits of Consolidating Voice Providers For multinational enterprises managing global voice communications, complexity is more the norm rather than the exception. AVOXI and Metrigy research shows that 59% of companies use six or more providers for their international voice services. As a result, more than 42% of companies report significant…
Read MoreManaging Voice Across UCaaS and CCaaS Platforms: A Complete Guide for Enterprise IT Leaders
This comprehensive guide will help you navigate the complexities of combined UCaaS and CCaaS voice management and develop a strategy that works for your organization.
Read MoreCall Center Analytics 101
Call Center Analytics 101 Rising customer expectations and increasing operational costs create major challenges for anyone involved in managing contact centers. Whether you’re overseeing operations, leading a team, or driving business strategy, meeting service level agreements while controlling expenses calls for precise performance insights. But how can you turn heaps of call center data into…
Read More7 AVOXI Voice Management Software Features That Are Better With Scale
Progress bar0% AVOXI BLOG7 AVOXI Voice Management Software Features That Are Better With Scale Jan 15, 2025 7 AVOXI Voice Management Software Features That Are Better With Scale By Thomas Moore 6 min read Global Voice Table of Contents Sign Up for Our Newsletter You’ll receive a monthly newsletter where you’ll discover new content at…
Read MoreUnderstanding Total Cost of Ownership of Voice in a Cloud World
Understanding Total Cost of Ownership of Voice in a Cloud World As businesses embark on their cloud transformation journey, understanding your global voice solutions’s total cost of ownership (TCO) becomes crucial. While cyclical economic uncertainty may prompt conversations about cost management, most businesses focus on how cloud technology can enhance efficiency and deliver more value.…
Read MoreThe Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
Progress bar0% AVOXI BLOGThe Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Oct 24, 2024 The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency By Thomas Moore 5 min read Global Voice Table of Contents Contact centers are constantly under pressure to improve efficiency while…
Read MoreEnhancing Security in International Voice Communication: The Case for Cloud Migration
Progress bar0% AVOXI BLOGEnhancing Security in International Voice Communication: The Case for Cloud Migration Oct 9, 2024 Enhancing Security in International Voice Communication: The Case for Cloud Migration By Thomas Moore 10 min read Global Voice Table of Contents International voice communication plays a pivotal role. However, as organizations expand their global customer base, they…
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