Australian 1300 Number Cost Guide

Looking for the best 1300 number service in Australia? Whatever your situation may be, you're sure to find the best Australian 1300 number provider for your company's specific needs here. Today, we compare 1300 number plans from six of the top 1300 service providers in Australia.

What Makes It a 1300 Number?

1300 numbers, commonly known as "local call numbers," are virtual inbound numbers that allow your customers in Australia to call your business at minimal cost to them. These numbers are also referred to as "shared cost numbers," meaning the charges associated with the call are split between you and the customer. Let's explore in detail what sets 1300 numbers apart from other popular virtual business numbers:

1300 Numbers 

  • Unique to Australia
  • Give your customers a single point of contact
  • Your customers are only charged local rates
  • Charges split between you and the customer

13 Numbers

  • The same as 1300 numbers, but with an abbreviated, easier to remember prefix
  • More expensive than regular 1300 numbers

1800 Numbers

  • Also known as free call numbers
  • No geographical limitations
  • These numbers allow your customer to call your business for free
  • Not unique to a certain location

1300 Number Call Costs

When customers dial a 1300 number, call costs are determined by the device in which they are calling on and their personal service plan.

1300 Number Costs from a Landline

As previously established, 1300 numbers dialed from any fixed landline in Australia are not time-based and are charged local call rates.  Call costs are split between the business and caller.

1300 Mobile Charges

Mobile callers can sometimes face high rates when dialing as 13/1300 number. Due to confusion about mobile rates, the Australian Communications and Media Authority implemented a framework in 2014. The framework called for more transparency and incentivized carriers to provide more “13-friendly” plans. All major mobile networks in Australia provide 13-friendly plans. These plans usually include talk time over 13/1300 numbers as part of the subscriber’s allotted monthly minutes (more on that below).

Here is pricing when making 1300 calls from a few Australian mobile phone providers:

  • Optus - Unlimited in all plans & prepaid
  • Telstra - Unlimited in all plans & prepaid
  • Vodaphone - Unlimited in all plans, $0.20/min for prepaid
  • amaysim - Unlimited in all plans, $0.29/min for pay-as-you-go

How to Dial 1300 Numbers from Overseas

In order to call a 1300 from overseas, dial the following:

Your International Dial-Out Code + 61 + 1300 Number

See the examples of how to dial a 1300 from a few countries below:

From USA: 011-61-1300...

From UK: 00-61-1300...

From India: 00-61-1300...

From China: 00-61-1300...

Best 1300 Number Pricing Plans

Alltel is a specialist carrier of Australian 1800, 1300, and local numbers, as well as a provider of business phone systems and services. We’ll go through each available 1300 number plan below:

Alltel 1300 Number Plans

1300 Micro Plan:

  • Setup fee: $21.26
  • Monthly fee: $9.92
  • Rate per minute for calls forwarded to your landline:
    • Local & National: $0.076
    • Mobile: $0.12
  • Rate per minute for calls forwarded to your mobile: $0.21

1300 Starter Plan:

  • Setup fee: $21.26
  • Monthly fee: $13.46
  • Rate per minute for calls forwarded to your landline:
    • Local & National: $0.069
    • Mobile: $0.076
  • Rate per minute for calls forwarded to your mobile: $0.17

1300 Grow Plan:

  • Setup fee:$21.26
  • Monthly fee: $20.55
  • Rate per minute for calls forwarded to your landline:
    • Local & National: $0.040
    • Mobile: $0.047
  • Rate per minute for calls forwarded to your mobile: $0.12

1300 Advanced Plan:

  • Setup fee: $35.43
  • Monthly fee: $27.64
  • Rate per minute for calls forwarded to your landline:
    • Local & National: $0.069
    • Mobile: $0.076
  • Rate per minute for calls forwarded to your mobile: $0.17

Once you’ve chosen a plan, Alltel gives you the option to choose from its Free, Gold, Platinum, or Advance inventory of virtual numbers. You also have the option to transfer an existing number, or activate a smart number, which is a custom or vanity 1300 number.

Alltel also offers corporate pricing at custom rates for larger sized businesses. You can request a quote based on your specific business needs.

Alltel Features

Alltel offers a variety of different features to enhance your virtual business number. Feature availability depends on the plan that you choose. There are also some features that you can choose to add on for an additional charge.

  • Business intro
  • Call reporting
  • Voicemail2Email
  • Call Recording
  • Time and day based routing
  • Post-code prompting
  • Local-based routing
  • State-based routing
  • Call forwarding
  • Call splaying
  • Call overflow
  • Call forwarding menu (IVR)
  • Hunt group

Since 2001, AVOXI has been delivering virtual number services in over 120 countries worldwide. AVOXI has an extensive inventory of Australian 1300 numbers and offers competitive rates for businesses of any size.

AVOXI 1300 Number Plans

avoxi australia 1300 numbers

Classic:

  • Setup fee: None
  • Monthly fee: $7.99
  • Minutes included: None
  • Rate per additional minute (for calls forwarded to most landlines): $0.089/min

Basic:

  • Setup fee: None
  • Monthly fee: $12.49
  • Minutes included: 145
  • Rate per additional minute (for calls forwarded to most landlines): $0.080/min

Connect:

  • Setup fee: None
  • Monthly fee: $31.49
  • Minutes included: 442
  • Rate per additional minute (for calls forwarded to most landlines): $0.074/min

Standard:

  • Setup fee: None
  • Monthly fee: $52.99
  • Minutes included: 881
  • Rate per additional minute (for calls forwarded to most landlines): $0.069/min

Advanced:

  • Setup fee: None
  • Monthly fee: $79.99
  • Minutes included: 1569
  • Rate per additional minute (for calls forwarded to most landlines): $0.063/min

Premium:

  • Setup fee: None
  • Monthly fee: $106.99
  • Minutes included: 2488
  • Rate per additional minute (for calls forwarded to most landlines): $0.059/min

AVOXI also offers customized pricing solutions for high volume clients.

AVOXI Features

With every virtual number plan, AVOXI offers over 20 advanced business features so that you get the most out of your service.

  • Call Forwarding
  • Time/Day Routing
  • IVR
  • VoiceMail2MyEmail
  • Fax2MyEmail
  • Real Time Reporting
  • Call Conferencing
  • Hosted Call Recording
  • ...and more!

eVoice is a provider of Australian virtual numbers - offering 1300 phone numbers with no minimum contract required. They offer several different plans, including a pay-as-you-go plan starting as low as $0/month.

eVoice 1300 Number Plans

evoice australia 1300 numbers

Pay As You Go:

  • Setup fee: $14.17
  • Monthly fee: $0
  • Rate per minute for calls forwarded to your landline: $0.21
  • Rate per minute for calls forwarded to your mobile: $0.39
  • Included call credit: $0

Starter:

  • Setup fee: $7.09
  • Monthly fee: $7.09
  • Rate per minute for calls forwarded to your landline: $0.085
  • Rate per minute for calls forwarded to your mobile: $0.25
  • Included call credit: $10.63
  • Landline minutes included: 125
  • Mobile minutes included: 43

Basic:

  • Setup fee: None
  • Monthly fee: $17.72
  • Rate per minute for calls forwarded to your landline: $0.078
  • Rate per minute for calls forwarded to your mobile: $0.20
  • Included call credit: $24.80
  • Landline minutes included: 318
  • Mobile minutes included: 125

Plus:

  • Setup fee: None
  • Monthly fee: $31.89
  • Rate per minute for calls forwarded to your landline: $0.071
  • Rate per minute for calls forwarded to your mobile: $0.18
  • Included call credit: $42.52
  • Landline minutes included: 600
  • Mobile minutes included: 240

Pro:

  • Setup fee: None
  • Monthly fee: $42.52
  • Rate per minute for calls forwarded to your landline: $0.071
  • Rate per minute for calls forwarded to your mobile: $0.16
  • Included call credit: $56.69
  • Landline minutes included: 800
  • Mobile minutes included: 348

Premium:

  • Setup fee: None
  • Monthly fee: $63.78
  • Rate per minute for calls forwarded to your landline: $0.064
  • Rate per minute for calls forwarded to your mobile: $0.15
  • Included call credit: $77.95
  • Landline minutes included: 1,222
  • Mobile minutes included: 524

Ultimate:

  • Setup fee: None
  • Monthly fee: $88.58
  • Rate per minute for calls forwarded to your landline: $0.057
  • Rate per minute for calls forwarded to your mobile: $0.13
  • Included call credit: $106.30
  • Landline minutes included: 1,875
  • Mobile minutes included: 789

eVoice Features

In addition to the features that are included with all plans, eVoice offers unique add-on features. Customers can choose from tiers of individual add-on features to pay for each month, or they can choose to pay for an entire bundle of add-on features.

evoice australia 1300 number features

Included Features:

  • Call Forwarding
  • Call Reporting & Analytics
  • Voice to Email
  • Call Overflow – Sequential
  • My eVoice Portal

Silver Features: $3.54/mo for each OR $7.09/mo for all

  • Call Blocking
  • Business Hours Routing
  • State Based Routing

Gold Features: $7.09/mo for each OR $21.26/mo for all

  • Greetings and Custom Messages
  • Call Announce
  • Simple IVR
  • Percentage Call Splaying
  • Call Overflow - Least Recent
  • Time and Day Based Routing

Platinum Features: $10.63/mo for each OR $35.43/mo for all

  • Key Press to Answer
  • Inbound Call Recording
  • Inbound Caller Display
  • Outbound Caller Display
  • Simultaneous Ring
  • Outbound Call Recording
  • Complex IVR
  • Missed Call Alert – Email
  • Missed Call Alert – SMS
  • Roster Routing

Extra Feature: $70.87 (one-time)

  • Professional Voice Over

For an additional $56.69/mo, customers can receive all features included in the Silver, Gold, and Platinum tiers, along with their original included features

Optus is an Australian provider that offers 1300 inbound numbers, along with several other personal, business, and enterprise services and solutions.

Optus 1300 Number Plans

optus australia 1300 numbers

Standard Plan:

  • Setup fee: None
  • Monthly fee: $19.49 + additional usage charges
  • Rate per minute for calls forwarded to your landline:
    • Local: $0.062
    • National: $0.094
    • Mobile: $0.12
  • Rate per minute for calls forwarded to your mobile: $0.12

Advanced Plan*:

  • Setup fee: None
  • Monthly fee: $118.20 + additional usage charges

*NOTE: Optus does not advertise the per-minute call charges of their Advanced Package online.

Optus Features

Standard features:

  • Origin dependent routing (state based only)
  • Time dependent routing
  • Call distributor
  • Call overflow
  • Voicemail - standard
  • Call access - statewide access
  • Call barring - local barring
  • Emergency diversion
  • Service suspension

Advanced features:

  • All standard features
  • Origin dependent routing (area code, exchange and mobile origin location indicator)
  • Call access (call line Identification)
  • Call barring (call line identification)

TollFreeForwarding 1300 Number Plans

TollFreeForwarding is a virtual number provider to over 200 countries worldwide. They offer a variety of virtual number types, including Australia 1300 numbers for business.

tollfreeforwarding australia 1300 number pricing startertollfreeforwarding australia 1300 number pricing mediumtollfreeforwarding australia 1300 number pricing large

Starter

  • Pay As You Go:
    • Setup fee: None
    • Monthly fee: $19
    • Rate per additional minute: $0.074
    • Minutes Included: None
  • 200 Minutes:
    • Setup fee: None
    • Monthly fee: $29
    • Rate per additional minute: $0.066
    • Minutes Included: 200

Medium

  • 349 Minutes:
    • Setup fee: None
    • Monthly fee: $34
    • Rate per additional minute: $0.006
    • Minutes Included: 349
  • 924 Minutes:
    • Setup fee: None
    • Monthly fee: $59
    • Rate per additional minute: $0.055
    • Minutes Included: 924

Large

  • 1,820 Minutes:
    • Setup fee: None
    • Monthly fee: $89
    • Rate per additional minute: $0.005
    • Minutes Included: 1,820
  • 3,059 Minutes:
    • Setup fee: None
    • Monthly fee: $119
    • Rate per additional minute: $0.0046
    • Minutes Included: 3,059

TollFreeForwarding also offers customized pricing solutions for high volume clients.

TollFreeForwarding Features

tollfreeforwarding australia 1300 number features

All TollFreeForwarding 1300 number plans come with a list of included features. Some features require additional fees for usage.

  • Global Presence in 60 Seconds
  • Call Forwarding
  • Time/Day Schedule
  • IVR
  • Call Recording
  • VoiceMail2MyEmail
  • Fax2MyEmail
  • Real Time Reporting

See More Australia 1300 Number Pricing Options

Setting up 1300 number service in Australia is quick, easy, and risk-free. You can start taking calls today by purchasing any 1300 number service plan online and customizing your forwarding rules. There are no setup fees or minimum contracts. You can cancel anytime and even port your number to a different carrier. Every plan comes with 20+ features at no extra cost, including 15 days of free call recording, conferencing, IVR, and many more.

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Katharine Kellar

Katharine Kellar

 ( Director of Marketing Communications )

Katharine is the Director of Marketing Communications at AVOXI, bringing over 17 years of experience in nurturing B2B, e-commerce, SaaS, and global brands. Fueled by her relentless drive for growth and an unwavering optimism, she finds joy in every day's silver linings. Outside of her professional achievements, Katharine is a coffee aficionado, savoring the aroma and taste of a freshly brewed cup as she crafts compelling narratives that resonate across diverse markets.