Archive for 2015
Four Problems with Toll Free Number Reliability
Problems with toll free number reliability can be caused by lack of multiple redundant routes, dependence on a single data center, lack of failover provisioning in key server and network components, or lack of direct tier 1 carrier interconnects. Better-equipped VoIP service providers deliver reliable toll free and local DID number service by offering multiple…
Read MoreHow to Provide Toll Free Number Redundancy
Toll free number redundancy is described as highly-reliable, highly-available VoIP-based phone service. The best VoIP service providers deliver toll free number redundancy by using fully redundant routing, redundant network hardware, multiple data centers, and automatic call failover provisions. Enterprise customers who need high reliability and who want protection from network failures rely on service providers…
Read MoreBest Team Chat Tool for Business: HipChat
Best Team Chat Tool for Business: HipChat In this comprehensive review, we’ll discuss some of the key factors that were used to determine the winner of this award. (Hint: it wasn’t easy choosing from some of the most effective team chat tools, including Lync, Yammer, and Slack!) We’ll also provide some insights into why Atlassian’s…
Read MoreForwarding Calls on VoIP
For businesses with locations and customers all around the world, call forwarding is an essential VoIP feature. Not only will this feature help your callers will reach the right agent or department sooner, call forwarding can also help you manage your employees’ call volume and workload. In this quick overview of forwarding calls on VoIP, we’ll…
Read MoreProblems with Sequential Ringing
Troubleshooting Problems with Sequential Ringing Sequential ringing is one of the most popular VoIP features available for busy, global businesses. This feature works by routing incoming calls in a specific order based on a predetermined list of phones and numbers. This helps ensure that incoming calls are always answered because the call will ring through…
Read MoreProblems Setting Up Your Softphone
Troubleshooting Common Setup Issues with Softphones Softphones are becoming increasingly popular as businesses become more mobile. Not only are they convenient for taking your calls with you everywhere, but they’re also an extremely cost-effective communication solution. Despite their popularity, you can sometimes experience problems setting up your softphone. In this article, we’ll discuss these problems…
Read More4 Automated Call Distribution Problems and How You Can Avoid Them
Navigating Automated Call Distribution: Common Problems and Solutions Automated call distribution is a popular VoIP feature for businesses of all sizes. Not only does it help ensure that you never miss a customer call, it also allows you to direct callers to the first available employee with the skills needed to assist them. But despite…
Read MoreAVOXI Awards CallRail the Best Call Tracking Software for Marketers
AVOXI Names CallRail the Best Call Tracking Software After reviewing the top competitors in the industry, AVOXI is pleased to name CallRail as the Best Call Tracking Software for Marketers. In this comprehensive review, we’ll talk about some of the key factors that were used to determine the winner of this award, and provide additional insights…
Read MoreComparing Toll Free Number Providers
Finding the Right Solution for Your Business If your company is shopping for a new toll free number, you’ll quickly find that there are a variety of providers on the market. While this does give you a wide range of options to choose from, it can be difficult to decide which toll free provider is…
Read MoreHow Much Bandwidth Is Needed for VoIP?
How Much Bandwidth is Needed for VoIP? Companies are always looking for ways to improve their communication with customers, and VoIP has made that very cost-effective and easy to do. However, there are some things you must first evaluate when implementing your VoIP system. Assessing how much bandwidth is very important to do, as you…
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