Call Queue Management 101

Buy Online Get a Free Demo As the provider of the most effective, yet affordable, call center system software for functions like call queue management and quality assurance, we are all about best practices. If you’ve ever called a business with a customer support issue, chances are that you have experienced the frustration of long hold…

Read More

How to Improve the Quality of Your Phone Greetings

If you’re recording a new voicemail greeting, or planning out an updated IVR/auto attendant menu, chances are that you already know that your phone greeting is an invaluable touchpoint for your business and your customers.  Recorded phone greetings provide your customers with insight into your business’s personality and communicate important information, such as store hours or special offers. Since voicemail…

Read More

Comparing the Best Business Team Management Applications

When you’re working with a large team, it can be difficult to effectively manage your workflow.  That’s why many businesses are looking for the best business team management applications on the market today.  These applications are essential for keeping track of ongoing projects and tasks for every person on your team. Here at AVOXI, we’ve tested a…

Read More

How To Tell If It’s Time to Upgrade Your Call Center Software

When you first purchased your current call center software, it was a top-of-the-line solution with all of the latest features.  But lately, you’ve started to notice the little things.  Maybe your current solution doesn’t have social media integration capabilities, or maybe you’ve had a hard time handling seasonal fluctuations in call volume. Whatever the reason,…

Read More

Troubleshooting Problems Setting Up Your International Toll Free Number

International toll free numbers are an essential resource for growing businesses that are looking to connect with customers around the world.  Not only do they provide a world of convenience for your customers, but these numbers are also a cost-effective sales and marketing tool for businesses of all sizes. International toll free numbers are relatively easy to…

Read More

How to Effectively Use Call Quality Monitoring

Want to know what your agents are saying to your customers?  Looking for additional insights into your customers’ needs and concerns? With live call monitoring, you don’t have to guess – you can listen to calls in real time and gain valuable (and actionable) information about your customers, your agents, and your business as a…

Read More

How to Optimize Schedule Adherence in the Call Center

At the end of the day, a call center is only as strong as its agents. That’s why schedule adherence in the call center is so important. This essential metric helps determine what percentage of the time your agents are in the queue during the time that they’re scheduled to work. Before we jump straight…

Read More

Top 5 KPIs for Inbound Call Centers

As a provider that specializes in inbound call center software, we are all about performance-tracking. Thanks to the advanced reporting metrics and tools available with today’s virtual contact center solutions, call center managers have all the facts and figures that they could ever need at their fingertips. But, with all that data comes a truckload…

Read More

Avoiding Problems with VoIP Termination

VoIP termination is the process of routing phone calls from one provider to the next until the call is delivered (via Voice over Internet Protocol) to the correct recipient. Since this type of call termination transfers voice packets over the Internet rather than the public switched telephone network (PSTN), it allows for much cheaper long-distance…

Read More