Archive for 2021
How SBCs Work for Teams Direct Routing
How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk to Teams? We break down what…
Read More2021’s Most Effective Outbound Sales Technique for New Market
2021’s Most Effective Outbound Sales Technique for International Teams As the world gets smaller, companies recognize the need to adopt global sales & marketing strategies. Expanding your sales team internationally comes with challenges, including how you get prospects in new markets and geographic regions to answer your calls. Today we’re looking at the data behind…
Read MoreSecure SIP Protocols: UDP vs. TCP vs. TLS
Secure SIP Protocols: UDP vs. TCP vs. TLS Session Initiated Protocol (SIP) is essential for modern cloud communications. But SIP connections are IP-based, making it vulnerable to attack from fraudsters and bad actors. How does SIP signaling work, what’s the best protocol for secured SIP trunking, and how do you protect your network from cyber…
Read MoreHybrid Work at AVOXI: Connecting from Costa Rica with Michael
Staying Connected from Costa Rica with MichaelHybrid Work at AVOXI At AVOXI, our employees are at the heart of everything we do. They’re the reason behind our global success and happy customers, and earlier this year we invested in them, big time. In January we decided to go fully remote and only halfway through the…
Read MoreCall Center Attrition Rates & Industry Statistics | BPO Turnover Rates by Country
Call Center Attrition Rates, Benchmarks, & Industry Standards In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center operators, and getting a better understanding of what it is can help you take the steps to reduce it. But first, let’s…
Read More7 Reasons Virtual Clinical Trials are Here to Stay
7 Reasons Virtual Clinical Trials are Here to Stay Modern Advantages of Virtual Clinical Trials The COVID-19 pandemic has revealed at least one silver lining in our changed world: The fact that today’s technology allows companies to conduct more types of work from anywhere in the world. This realization is especially helpful for clinical trial…
Read MoreDelivering VIP Customer Service with Skills-Based Routing
Delivering VIP Customer Service with Skills-Based Routing Intelligent call distribution begins with skills-based routing. Contact centers combining skills-based call routing with priority routing rules achieve higher customer satisfaction scores, more productive agents, and lower operational costs. Learn how effective CX leaders use skills-based routing to crush customer service objectives. Prioritize Customer Experience with Skill-Based Routing…
Read More7 Pharmaceutical Contact Center Programs to Improve Your Clinical Trial Success Rate
7 Pharmaceutical Contact Center Programs to Improve Your Clinical Trial Success Rate The development of new therapies is exciting, but also arduous. Organizing clinical trials to bring a therapy to market involves a lot of work. From recruiting participants, screening them, ensuring their compliance, and gathering accurate information about their experience- there’s a great deal…
Read MoreVoxbone Analysis: Company Overview, Pricing, & FAQs (2021)
Voxbone (Bandwidth) Alternatives and Pricing Comparisons Does Voxbone (Bandwidth) belong in your carrier network? What does Voxbone’s pricing include, and what can you expect from them compared to similar alternatives? See how Voxbone’s pricing, coverage, and services compare with our 2021 review. In the age of cloud migration, customers depend on a reliable partner that…
Read MoreHow Will STIR/SHAKEN Affect You?
What Will STIR/SHAKEN Mean for You? STIR/SHAKEN is the FCC’s response to the ever increasing amount of robocalls made by bad actors. What will STIR/SHAKEN mean for you? This FAQ covers how STIR/SHAKEN works and what you need to know to stay FCC compliant. Whether you’re involved in communications or just know somebody working at…
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