Microsoft Teams Direct Routing vs Calling Plans (2021 Comparison)

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Microsoft Teams Calling Plan vs Direct Routing (2021) Microsoft Teams exploded in popularity as a phone system platform last year, a trend that continues in 2021. While Microsoft Calling Plans introduced cloud telephony to Teams, experts predict that 90% of enterprises will choose Direct Routing over Calling Plans by 2022. Why are business leaders consistently…

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Retail Tips & Tricks for the 2021 Holiday Season

Retail Tips & Tricks for the 2021 Holiday Season Customers are checking off their gift lists earlier (and spending more!) than previous years. Is your phone system up to the task to support your end-of-year revenue goals? If not, now’s the time to move to a cloud-based system and get your call center prepared for…

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9 Ways to Improve CSAT in Your BPO Call Center

9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today!  Being responsible…

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11 Benefits of Moving Your Hotel Phone System to the Cloud

11 Benefits of Moving Your Hotel Phone System to the Cloud Customers have a lot of hotels to choose from when booking travel plans. Your brand’s phone system can play a major role in their guest experience. If you haven’t moved your hotel communications and phone system to the cloud yet, now’s the time to…

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Your (Free) Guide to Voice Termination in 2021

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Your (Free) Guide to Voice Termination in 2021 Modern business communications require dedicated voice services, and sometimes dedicated voice means comparing call origination and termination separately. If you’re searching for the information you need to make a confident, competent decision about your VoIP service needs, you came to the right place! Today we cover VoIP…

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How Local Presence Dialing Affects Global Answer Rates (2021 Data)

local presence dialing local voip

How Local Presence Dialing & Caller ID Affect Global Answer Rates (2021 Data) Modern day business communications require a local touch to succeed. Decision makers know that local presence dialing with local VoIP service unlocks big benefits for businesses, including local caller ID during international calls. But how valuable are the benefits? The data is…

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5 Tips for Accelerating Your Remote Call Center Agent Performance

5 Tips for Accelerating Your Remote Call Center Agent Performance Remote work is thriving and becoming increasingly popular for call centers around the world. Staying ahead of agent performance is achievable with the right contact center software tools in place. Remain successful, even from home, with these tips for accelerating your remote call center agent…

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Crucial Call Center Metrics & KPI Benchmarks to Track

Crucial Call Center Metrics & KPI Benchmarks to Track Do you want to improve your call center’s agent productivity, customer satisfaction, and operational efficiency? Success starts by tracking the right key performance indicators.  The modern contact center helps customer experience (CX) leaders support business endeavors by working smarter in their day-to-day call operations. Customer expectations…

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9 Signs Your Business Phone System Needs an Upgrade

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9 Signs Your Phone System Needs an Upgrade No business wants to miss customer calls, waste employee time, or overspend on legacy technology. In other words, nobody wants to be stuck with an outdated business phone system! Here are 9 signs that your phone system is due for an upgrade. Technology… We all think we’re…

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Compare the Best UK Call Forwarding Services in 2021

Best Call Forwarding Service Providers in the UK (2021) AVOXI compares the best call forwarding providers in the United Kingdom by reviewing pricing, features, hidden costs, strengths, weaknesses, and more. Compare the top call forwarding service plans before selecting a provider! Comparing the UK’s Top Call Forwarding Services You have come to the right place…

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