AVOXI Named ‘Emerging Favorite’ in Capterra Call Center 2021 Shortlist Report
AVOXI, a global Communications Platform as a Service (CPaaS), has been named an Emerging Favorite in the Contact Center Software category by Capterra, a free online service that helps organizations find the right software.
Capterra Shortlist is an independent assessment that evaluates user reviews and online search activity to generate a list of market leaders in the Contact Center Software space that offer the most popular solutions.
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Highlighting up-and-coming technologies worth evaluating, the Emerging Favorites category includes new players on the scene who have received positive endorsement of their solution via customer reviews. Rated highly in satisfaction among users, this category can sometimes even rank higher than those tagged in the Top Performers quadrant!
“We love solving problems for our customers. It is an extra bonus when that work is also recognized by organizations like Capterra,” says CEO David Wise. “We spend a lot of time listening to our customers to make the product better. We launch new features every week. I am super excited about our upcoming releases.”
With an average review rating of 4.7, we’re honored to have been recognized by Capterra and our customers. From superior product functionality to dedicated support, AVOXI’s reviews show that we’re dedicated to building a product that offers contact center leaders simplicity and reliability:
“Customer feedback is so important when building transformative products,” said Barbara Dondiego, COO. “Capterra gives us a unique way to interact with customers and capture direct feedback - both strengths and improvements - so that we can continue evolving our contact center software.”
AVOXI has been known for the past 20 years as an industry-leading global communications platform. We started the business by offering simple ways for customers to connect contact centers around the world to deliver exceptional voice services. Over the years we have expanded our platform, features, and reach to best meet growing customer needs. As we continue to look at ways to service our customers, providing new features like our contact center offering is just the beginning. The market is looking for an integrated and intuitive approach to managing their international business communications, and that’s exactly what we plan to offer.
About Capterra Shortlist: The Capterra Shortlist Report identifies the top products in software categories based on a proprietary blend of user ratings and popularity. The Shortlist plots the products on a grid and allows the buyers to easily see which products are strongest on each component: Established Players, Top Performers, Noteworthy Products, and Emerging Favorites. Click here for more information on the methodology.