Understanding Global Voice for Twilio: All Your Options In One Place

Understanding Global Voice for Twilio: All Your Options In One Place There’s no understating the growth and strength of the CPaaS (communications platform as a service) market in recent years. According to Insight Ace Analytic, the CPaaS market is valued at $15.26bn and expected to grow to $119.61bn by 2031. There’s no bigger competitor or,…

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Global Voice for Amazon Connect: What Are Your Options?

Global Voice for Amazon Connect: What Are Your Options? As modern businesses fight to keep up with customer demand and stand out against competitors with excellent customer service, the importance of cloud-based contact centers has never been so understated. While we know that customer satisfaction equates to higher cross-sell rates and low customer churn, the…

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Global Voice for Genesys: Everything You Need To Know

Global Voice for Genesys: Everything You Need To Know Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with giants like Amazon and cloud pureplay specialists like Five9 and NICE, presence in the top right-hand side of the quadrant is no mean feat. This alone,…

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How to Search for Available Vanity Phone Numbers

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How to Find Available Vanity Phone Numbers Find & Buy Custom Phone Numbers We’ve all heard the jingles on our TV sets and sung the advertisements in our heads for days… vanity numbers- if done correctly – can do wonders for your business.  What exactly is a vanity phone number? We’re glad you asked. Vanity…

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What is a Session Border Controller (SBC)?

What is a Session Border Controller (SBC)? We don’t need to tell you that the COVID-19 pandemic changed the way businesses do business forever- you already know that. Unified communications was a leading reason organizations were able to thrive while working from home.  Practically overnight, team members needed the ability to collaborate, message, video conference…

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Can Microsoft Teams Replace Legacy Phone Systems?

Can Microsoft Teams Replace Legacy Phone Systems? Microsoft Teams has become one of the most popular collaboration technologies for business organizations. Its adoption rate spiked 70% amidst the height of the pandemic, as more and more companies sought a virtual chat and conferencing solution for their remote work environment.  It was purpose-built to be a…

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416 Area Code Questions & Answers

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416 Area Code Numbers You ask and we answer the most common questions about 416 area code numbers! What is a 416 area code number, why are they so rare, and how can you get your own 416 phone number for business or personal use?  Toronto’s 416 Area Code Area code 416 is synonymous with…

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International Call Recording Laws & Compliance Guide

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International Call Recording Laws & Compliance Guide International call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about call recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. International Call Recording Laws & Compliance It’s…

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