Before determining call transcription cost, it’s important to identify what it means and how it varies by type of service. Simply defined, call transcription is a tool that transcribes voice into text. Whether your company is interested in transcribed calls for sales or customer service purposes, or you’re an individual looking for an easy way to notate a phone call, call transcription can be an extremely useful feature.
If you’re in the market for this service, it’s important to know that there are many options available and thus, a varying price range. In this article we’ll answer, how much does call transcription cost, and explore the factors that impact their price tag so you can choose the best option for your specific needs.
What is Call Transcription?
Call transcription is a tool that takes your phone calls, records them and transcribes them into notes. Companies and individuals alike are interested in this service because it makes your phone calls readable, meaning you can search your calls for specific keywords and save these notes for use in the future. Because of its in-depth nature, the cost for this service varies quite a bit depending on how the feature works.
What is the Cost of Call Transcription?
One factor that plays into the cost of a call transcription service is the turnaround time for the notated call. For a faster turnaround call, you can expect to pay a higher price. For instance, for a turnaround time of 12 hours, you can expect to pay roughly $3 a minute per minute of recording. For 5 days, it could be around $.75 a minute.
The length of a call also impacts the cost of this service. Services are available for a flat fee as low at $.99 a minute per minute of recording. They also could base it on an hourly price. For instance, there are services available for $60 an hour.
Another way that call transcription costs are determined is the number of lines or characters in the transcribed call. For example, some companies decide the number of characters that make up one line, 65 characters for instance. That being said, you can find services priced as low as $.17 per line of notations.
As you can see, there are a variety of options available on the market if you’re interested in a call transcription service. Depending on the option you decide on, its price tag will vary. Fully understand what you need out of this service, predict the amount of usage you expect to get out of the system and decide on a budget to ensure you choose the best provider for your individual needs.