Posts Tagged ‘contact center’
Using Contact Center Automation—Our Guide (2025)
Using Contact Center Automation—Our Guide (2025) The days of long hold times, frustrated customers, and overworked agents are fading fast. Enterprise contact center solutions use automation to transform how businesses handle customer interactions by streamlining workflows and improving service efficiency. An estimated 21% of contact center leaders are already investing in AI and automation tools…
Read MoreThe Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency
The Role of AI in Reducing Agent Handle Time: Revolutionizing Cloud-Based Contact Center Efficiency Contact centers are constantly under pressure to improve efficiency while maintaining high levels of customer satisfaction. One key metric that significantly impacts operational costs and customer experience is agent handle time. As organizations strive to optimize this crucial performance indicator, artificial…
Read MoreHow to Use Call Center Monitoring to Improve Performance
How to Use Call Center Monitoring to Improve Performance Since customer expectations are now higher than ever, a well-structured call center monitoring system can mean the difference between a seamless experience and a frustrating one. Consider this, eduMe shares that “86% of buyers are willing to pay more for a great customer experience.” But customers…
Read MoreMost Effective Call Center Bonus Structures
Effective Call Center Bonus Structures: 20+ Call Center Reward Ideas Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and…
Read More[Solutions Brief] Two-part Contact Center Solution Provides End-to-end Service
Learn how a US-based auto insurance carrier used AVOXI’s affordable, international VOIP service and Smart Queue, a robust contact center platform, to provide premium service to their customers and grow their business. Case Study in VoIP and Contact Center Solutions for a US-Based Auto Insurance Carrier Founded in 1990, this US-based auto insurance carrier caters…
Read More5 Steps to Successful Contact Center Management
Mastering Contact Center Management: 5 Essential Steps for Success As a contact center manager, you want to do everything in your power to run your business successfully. The effectiveness of your contact center can impact everything from your customer service levels to your ability to bring in more business. There are a variety of tools…
Read MoreDisaster Preparedness for your Call Center
Disaster Preparedness for your Call Center A good disaster plan is essential for the longevity of your inbound call center. Without one, you’re susceptible to a number of scenarios that could bring down your entire business. A majority of call centers operate long hours and sometimes 24 hours a day so downtime must be avoided…
Read MoreCloud Contact Center vs Traditional Call Center: A Cost Comparison
Comparing Costs: Cloud Contact Center vs Traditional Call Center Solutions There are many sides to the Cloud contact center vs traditional call center debate. Cost is one of the most important. There are a number of factors that play a role in the cost of both a Cloud contact center and a traditional one. In…
Read More