Call Center Software Pricing Comparison – How Much Does Hosted Call Center Software Cost in 2022? Compare Cloud Contact Center Prices

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Cloud Contact Center Pricing Comparisons

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CCaaS Pricing Models

CCaaS, or Contact Center as a Service, is a software deployment model that allows businesses to purchase the technology they need without worrying about ongoing costs for IT, hardware, in-house integrations, and support costs.

Pricing terms for virtual call center software generally include: 

  • Cost per Seat
  • Call Volume / Telephony
  • Feature Upgrades
  • Setup/Proserv
  • Support 

In most situations, cost per seat is the most significant aspect listed. In most scenarios, it accounts for 75% or more of all costs associated with your vendor's bill. 

How Much Does Call Center Cost on Average?

The average monthly cost for call center software is between $20 and $175 per user or seat. Telecom is charged per minute or in bundled minutes based on estimated call volumes. Most vendors charge between $3 - $5 per month per number with a setup fee in the same amount. International calling is charged per minute.

Setup fees can be as high as $2,000, but they can be waived for small and midsize teams in most cases. Professional service fees vary, but are generally 4x - 6x the cost of your setup fees.  

Small businesses and teams spend represent the lower end of that range, inbound support and blended calling teams fall in the middle, while outbound dialer solutions with advanced integrations and compliance requirements make up most the options at the top of the price range.

Call Center Software Cost Comparison (2022)

Included

Add-On

Not Included

Price Rating $$ $$ $ $$$ $$ $$$ $$$ $$
Starting Cost per Seat $95 $71 $20 $150 $75 $150 $90 $75
Integrations
Progressive Dialer
(Click-to-Dial)
Premium Support
Cloud-based

Calculate Your Call Center Software Cost Savings

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8x8 Contact Center Pricing

Based out of San Jose, California, 8x8 is a public company with over 1600 employees. 8x8 Contact Center comes in three pricing plans: X6, X7, and X8. 

8x8 Pricing usually includes: 

  • Cost per seat
  • Setup fees
  • Professional services
  • Telephony rates
  • Premium Support 

How Much Does 8x8 Contact Center Cost?

8x8 Contact Center pricing starts at $85 per seat, offered in the X6 plan. Automatic dialing and quality monitoring features are included in their X8 plan, which starts at $140 per user (discounts available for large teams or long-term commitments). 

8x8 Support

8x8 Contact Center pricing starts at $85 per seat, offered in the X6 plan. Automatic dialing and quality monitoring features are included in their X8 plan, which starts at $140 per user (discounts available for large teams or long-term commitments). 

AVAYA Pricing

Five9 advertises four pricing plans on their website, starting at $149 per seat for Core. However, they make it clear that their pricing and billing terms are flexible; you can get custom quotes depending on your contact center needs. 

Five9 price quotes usually include: 

  • Cost per concurrent user
  • One-time setup fees 
  • Professional services
  • Telephony rates
  • Premium Support

How Much Does Avaya Cost?

Five9 costs between $149 and $229 per concurrent user. Large contact centers can negotiate monthly pricing down as low as $100 per user. Outbound call center software, which includes Five9’s automatic dialing features, costs between $165 and $175 per user. 

Five9 charges $5 per month for DID numbers, which also include a $5 setup fee. Five9’s international voice rates are more expensive than most providers included on this list, though they are competitive in most popular regions. 

While is one of the most expensive call center softwares on this list, Five9 has a reputation for great quality service for customers in the US & Canada. 

Five9 Pricing

Five9 advertises four pricing plans on their website, starting at $149 per seat for Core. However, they make it clear that their pricing and billing terms are flexible; you can get custom quotes depending on your contact center needs. 

Five9 price quotes usually include: 

  • Cost per concurrent user
  • One-time setup fees 
  • Professional services
  • Telephony rates
  • Premium Support

How Much Does Five9 Cost?

Five9 costs between $149 and $229 per concurrent user. Large contact centers can negotiate monthly pricing down as low as $100 per user. Outbound call center software, which includes Five9’s automatic dialing features, costs between $165 and $175 per user. 

Five9 charges $5 per month for DID numbers, which also include a $5 setup fee. Five9’s international voice rates are more expensive than most providers included on this list, though they are competitive in most popular regions. 

While is one of the most expensive call center softwares on this list, Five9 has a reputation for great quality service for customers in the US & Canada. 

RingCentral Contact Contact Pricing

RingCentral Contact Center comes in four pricing plans (Essentials, Standard, Premium, and Ultimate), but exact pricing is not published on their website. Third party research sites and comments in public forums suggest RingCentral Contact Center starts at $90 per user, with discounts available depending on the number of seats needed. 

RingCentral Contact Center pricing usually includes: 

  • Cost per concurrent user
  • Professional services
  • Bundled minutes plans
  • Feature upgrades

How Much Does RingCentral Contact Center Cost?

RingCentral Contact Center reportedly costs between $90 and $120 per user per month. They offer custom quotes for each new customer, so pricing can be expected to vary more than most CCaaS vendors covered here. 

Automatic dialing, interaction analytics, and CRM integrations are add-on features no matter which plan you choose. Quality and performance management features are popular add-ons for most plans.