Call Scoring Software

Call scoring helps managers provide feedback for agents and track employee progress over time. With call scoring, supervisors can coach their team and to better develop their agents and boost CSAT and other key metrics.

call scoring

Call Scoring Software

AVOXI’s call scoring software makes it easy for you to coach your agents and track their progress over time. From sales to service, implementing call scoring software can improve agent performance and boost CSAT scores. Listen to recorded calls, select a star rating, and attach notes to the recording to provide personalized feedback for your agents.

connect tools

Leverage Call Monitoring and Call Recording

With our call scoring software, use live call monitoring to analyze your agents' calls in real time, or review call recordings with them after calls have taken place.

actionable insights

Consistently Improve with Call Quality Feedback

By utilizing call monitoring, call recording, and dispositions, you can be sure that your quality assurance standards are always met during agent calls.

live call monitoring

Track Progress with Custom Dispositions and Analytics

Add call dispositions to your call queues to understand the outcome of calls to valuable insights into your teams performance and areas of improvement.

call-scoring-software

Call Quality Scoring Features

  • Call Quality Scoring: View your customer-agent interactions, identify coaching opportunities, track performance over time, and leave notes for feedback.
  • Custom Call Dispositions: Set up unlimited custom dispositions, or call outcomes, for actionable quality monitoring metrics. 
  • Dashboards and Analytics: Custom dispositions and advanced analytics make it easy to measure the your call metrics.
  • Quality Assurance Software Suite: With our software, you'll have access to call notes, dispositions, call recording, live monitoring, and many more features!
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix

Bitrix

Hubspot

Hubspot

Pipedrive

Pipedrive

Diduenjoy

Diduenjoy

Intercom

Intercom

salesflare

Salesflare

Freshdesk

Freshdesk

nicereply_icon

Nicereply

Shopify

Shopify

Freshsales

Freshsales

Odoo

Odoo

SugarCRM

SugarCRM

Help Scout

Help Scout

Outreach

Outreach

Zendesk

Zendesk

Frequently Asked Questions

How long does it take to set up call scoring software?

With AVOXI, setting up your call scoring software takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface. 

How much does call scoring software cost?

Call scoring, among several other features, are included with any AVOXI license, starting as low as $24.99 per user.

What else can AVOXI do for me?

In addition to the top call scoring software for business, popular services from AVOXI include virtual phone lines from 160+ countries. 

Get the Most Out of Your Call Scoring Software

The AVOXI platform comes with much more than call scoring.

integrations

Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

global

Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Try AVOXI's Call Scoring Software for Free

Schedule a demo to see what features like call scoring can do for you and try AVOXI for free!