Call Scoring Software
Call scoring helps managers provide feedback for agents and track employee progress over time. With call scoring, supervisors can coach their team and to better develop their agents and boost CSAT and other key metrics.
Cloud Contact Center Call Center Features Call Scoring
Call Scoring Software
AVOXI’s call scoring software makes it easy for you to coach your agents and track their progress over time. From sales to service, implementing call scoring software can improve agent performance and boost CSAT scores. Listen to recorded calls, select a star rating, and attach notes to the recording to provide personalized feedback for your agents.
Leverage Call Monitoring and Call Recording
With our call scoring software, use live call monitoring to analyze your agents' calls in real time, or review call recordings with them after calls have taken place.
Consistently Improve with Call Quality Feedback
By utilizing call monitoring, call recording, and dispositions, you can be sure that your quality assurance standards are always met during agent calls.
Track Progress with Custom Dispositions and Analytics
Add call dispositions to your call queues to understand the outcome of calls to valuable insights into your teams performance and areas of improvement.
Call Quality Scoring Features
- Call Quality Scoring: View your customer-agent interactions, identify coaching opportunities, track performance over time, and leave notes for feedback.
- Custom Call Dispositions: Set up unlimited custom dispositions, or call outcomes, for actionable quality monitoring metrics.
- Dashboards and Analytics: Custom dispositions and advanced analytics make it easy to measure your call metrics.
- Quality Assurance Software Suite: With our software, you'll have access to call notes, dispositions, call recording, live monitoring, and many more features!
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Bitrix
Hubspot
Pipedrive
Diduenjoy
Intercom
Salesflare
Freshdesk
Nicereply
Shopify
Freshsales
Odoo
SugarCRM
Help Scout
Outreach
Zendesk
Frequently Asked Questions
With AVOXI, setting up your call scoring software takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
Call scoring, among several other features, are included with any AVOXI license, starting as low as $24.99 per user.
In addition to the top call scoring software for business, popular services from AVOXI include virtual phone lines from 160+ countries.
Get the Most Out of Your Call Scoring Software
The AVOXI platform comes with much more than call scoring.
Try AVOXI's Call Scoring Software for Free
Schedule a demo to see what features like call scoring can do for you and try AVOXI for free!