Contact Center Features
AVOXI's cloud contact center features include all the tools you need to quickly improve your communications and team performances.
Improve your communications from an easy-to-use online interface with AVOXI's business voice platform.
Easily forward your incoming calls to another landline, cell phone, or SIP address.
Phone Number Management
Easily manage all your phone numbers from one easy-to-use and intuitive dashboard.
Get visibility into historic call center activity and track agent performance in real-time with live dashboards.
Coach agents during calls with live call monitoring, call whisper, and call barge.
Automate tedious and repetitive work with various tools and integrations to boost your team's productivity.
Caller Screen Pop
Automatically display relevant customer information on your agent's screen when they receive a call from a known number.
2-Way Data Synchronization
Have access to real-time two way integration with AVOXI and your CRM or helpdesk platforms.
Admin & Utilities
As an AVOXI contact center customer, you'll have access to our phone support around the clock.
As an admin, customize agent permissions for each individual agent to allow inbound calls, outbound calls, call recording, etc.
Better tailor customer conversations by automatically displaying detailed caller information.
Easily create custom reports and dashboards unique to your business from the AVOXI platform.
Get a personalized onboarding and training experience with an onboarding coach to learn how to best use the platform.
Access helpful articles and FAQs through the AVOXI Knowledge Base to learn more about the AVOXI platform.