The most flexible and affordable cloud-based contact center solutions in Germany. Setting up virtual call center software in Germany does not have to be difficult or expensive. Schedule a demo or activate your free trial of the AVOXI Genius® Virtual Call Center and try Germany's top cloud contact center system risk-free.
Germany Contact Center Software Solutions
German contact center solutions help you deliver a better customer experience, increase sales team efficiency, and manage your call center workforce from anywhere. Whether you need to manage one team, multiple offices, or remote employees, our hosted contact center system includes the outbound and inbound call center software features you need to manage your company’s calls from anywhere in the world. Setting up a virtual call center in Germany is quick, easy, and amazingly affordable. Schedule a demo or start your free trial today and see why we are Germany's top cloud contact center software solution!
Schedule a demo and enjoy a free trial to see why we are the top cloud-based call center provider in Germany today!
Get More Virtual Call Center Features for Less Cost
Along with amazingly affordable telephony rates, AVOXI provides advanced virtual call center plans at a better price than any of the other top cloud contact center providers in Germany. There are no setup fees or long-term contracts required.
Set Up a Hosted Contact Center Phone System in Minutes
The AVOXI Genius Cloud Phone System can be launched in a matter of minutes! Configuring your cloud call management software is quick and easy. Schedule a demo or a free trial and additional training can be scheduled right away.
Manage Your Cloud-Based Contact Center from Anywhere
AVOXI Genius includes live call monitoring, call recording, call scoring, call routing, advanced analytics and many more call center management features. Access your contact center management software from anywhere with an internet connection.
Expect the Best from Your Germany Cloud Contact Center Solutions
The AVOXI Genius® Cloud Contact Center is a web-based call center phone system built on the Google Cloud Platform and backed by one of the world’s largest VoIP telephony networks. Companies that choose AVOXI can expect the most from their Germany cloud contact center solution.
Call Center Management Made Easy
- Coach your employees in real-time with live quality monitoring features like call whisper and barge
- Track agent performance and outcomes over time with custom dispositions, call scoring, and advanced call center analytics
- Configure inbound and outbound call recording rules and play hosted recordings in your browser or download them directly
- Instantly add or remove users to your call center platform and assign different permissions so users only see what you want
- Integrate your cloud contact center with your CRM or Helpdesk platforms to automatically log calls and give your agents more context with customer screen-pops
Easily Manage an Inbound Call Center in Germany
- Instantly add new phone lines in Germany and 160+ other countries at the best pricing available or get paid to port your existing numbers
- Upload custom virtual attendant prompts and create as many multi-level IVR menus as your call flow requires
- Configure automatic call routing rules like time and skills-based routing so your callers reach the right agent every time
- Route calls to multiple desktops, landlines or mobile devices anywhere with designated hunt groups and call queues
- Monitor your inbound call center KPIs and use drill-down functionality in your Advanced Analytics Dashboards to gain additional insights
- Reduce call costs and move towards omnichannel with call center SMS, available with virtual numbers from a growing list of regions
German Call Management Software Built for Global Communication
- Project a local presence worldwide with custom caller ID features
- Make outbound calls to any global destination from your web-based softphone and enjoy amazingly affordable termination rates
- Handle as many simultaneous inbound and outbound calls as required on each number with unlimited concurrent calling
- Use Click-to-Dial to easily dial out to contacts from lists in a spreadsheet, Helpdesk, or CRM platform
- Provision unlimited call center SIP trunk channels to take advantage of your legacy phone systems
- Monitor your outbound call center KPIs and use drill-down functionality in your Advanced Analytics Dashboards to measure agent productivity
Why Trust AVOXI as Your Hosted Call Center Solution in Germany
There's a reason that so many companies trust AVOXI as their cloud contact center solution in Germany and around the world:
- Combine your German Cloud Contact Center Solution with your Business Phone Service
- Enjoy the best VoIP call rates with virtual numbers in 160+ countries
- Earn $25 - $1,000 in credit for every number you transfer to AVOXI's network
- Global VoIP infrastructure ensures amazing call quality no matter where you are
- 24/7 live support from our in-house team of experts means your business always covered when it counts
- There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!
Reviews from Our Customers
How AVOXI Reduces Your Virtual Call Center Costs
Common Questions About Germany Contact Center Solutions
Yes! Every virtual phone number from AVOXI includes standard call management system features like call forwarding, call recording, basic IVR, and more. More advanced features like call center IVR, call monitoring, call queuing, etc. are available when you set up an Germany virtual call center plan.
With AVOXI, you can set up cloud contact center software for Germany within 1 business day! To start managing calls right away, you can set up a VoIP phone number in the online shopping cart and start customizing your inbound call routing rules in 30 minutes or less.
No, our Germany call center solutions are entirely cloud-based, which means all you need to get started is a stable internet connection (150 kbps per simultaneous call recommended).
With AVOXI, 24/7 phone support is available to every cloud contact center customer.
Yes, the AVOXI Genius cloud contact center works great for anyone with has a stable internet connection, including remote employees.
In addition to providing the best contact center software solutions in Germany, popular services from AVOXI include SIP trunking and virtual phone numbers in 160+ countries.
Learn More About Setting Up a Cloud-Based Call Center in Germany
To schedule a demo, set up a free trial, or request custom pricing for your Germany call center software solution, simply submit the short contact form and an AVOXI expert will respond shortly!