USA Call Center Software

Get flexible, affordable, and easy-to-use virtual contact center software solutions in the United States. Activate your free trial of the AVOXI Genius® virtual call center and try the USA's top virtual contact center solution risk-free!

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USA Contact Center Software Solutions

Setting up blended, outbound, or inbound call center software in the USA doesn't need to be difficult or expensive. United States cloud contact center solutions from AVOXI® help you deliver a better customer experience, increase sales team efficiency, and improve overall business communications from anywhere in the world at an affordable price . From small businesses to enterprises, hundreds of companies around the globe have switched to the AVOXI Genius cloud-based contact center platform to fundamentally improve their business communications.

Schedule a demo or start your free trial today and see why we are the USA's top virtual call center software solution!

Get More Virtual Call Center Features for Less Cost

Unlike other cloud-based contact center providers, AVOXI provides the best call center software at an incredible price.

Set Up Your Hosted Call Management System in Minutes

Buy a virtual phone number in the online shopping cart and access our standard call management system within minutes.

Manage Your Cloud Contact Center from Anywhere

Use your cloud-based contact center phone system to manage calls and monitor team performance from any location.

Expect the Best USA Virtual Call Center Software

Easy Phone Number Management and Amazing Global Call Quality

  • Instantly activate new virtual phone numbers globally, with toll free, national, and local DID numbers available in 160+ countries
  • View call logs and performance reports at a number-level view
  • Call center SMS available with numbers from a growing list of regions
  • Instantly configure SIP trunking channels to handle more concurrent calls or maintain your legacy call center phone system
  • Make outbound calls to any global destination from your desktop softphone while taking advantage of custom caller ID features
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voip call center usa

Inbound Call Management Made Easy with Your USA Call Center Software

Whether you run a blended or inbound contact center in the US, our built-in call management system makes it simple to route your calls to the right place every time. Easily set up call flows and personalized prompts with our call center IVR and configure custom call routing rules to handle calls automatically. Your USA call center solution even includes quality assurance features like real-time call monitoring, agent scoring, call barge and whisper, call tagging and many more.

Benefits of Choosing AVOXI As Your Call Center Solution

There's a reason that so many companies trust AVOXI as their cloud contact center solution in the US:

  • Combine your USA Cloud Contact Center Solution with your Business Phone Service
  • Enjoy the best VoIP call rates with virtual numbers in 150+ countries
  • Earn $25 - $1,000 in credit for every number you transfer to AVOXI's network
  • Global VoIP infrastructure ensures amazing call quality no matter where you are 
  • There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!

USA Cloud Contact Center Pricing

Reviews from Our Customers

Cloud-Based Contact Center for Easy Inbound Call Management

Call Queue Management

Set up unlimited call queues and custom queue-based routing options, ring rules, custom greetings, and more.

Call Queueing ➜

Round-Robin Routing

Evenly distribute calls to your sales or support teams with round-robin routing, one of several routing options available.

Round-Robin Routing ➜

Time-of-Day Routing

Automatically distribute calls based on the hour, day, or holiday schedule with time-of-day routing features.

Time-of-Day Routing ➜

Global Voice Coverage

Instantly activate toll free and local VoIP phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

Call Center IVR

Easily manage your IVR routing options and help your callers navigate to the best agent for their needs the first time.

Call Center IVR ➜

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Call Recording ➜

Live Call Monitoring

Listen to your agent and customer interactions for training purposes and ensure quality standards are met.

Live Call Monitoring ➜

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Automatic Call Distribution

Automatically route calls based on a variety of distribution rules so your callers reach the right agent the first time.

Automatic Call Distribution ➜

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Call Center Softphone ➜

Skills-Based Routing

Segment your agents based on a range of attributes and connect your callers to the best agent for their needs every time.

Skills-Based Routing ➜

Call Dispositions

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings. 

Why So Many Contact Centers Choose AVOXI

There's a reason that thousands of companies worldwide trust AVOXI as their contact center solution. No matter where you do business, you can expect the most effective, affordable call center solutions for small business.

Affordable Pricing Plans

Get simple pricing without the hidden fees charged by most call management systems. No setup fees or contracts, just amazingly affordable call center software plans.

Reduced Call Costs

As a Tier 1 carrier, AVOXI provides your voice services at a fraction of the cost of most call center solutions. Choosing AVOXI can save your contact center up to 50% on call rates.

Ease-of-Use

Run your VoIP call center from anywhere--all you need is an internet connection. Instantly add users or phone numbers, edit your account settings, call routing rules, and more.

Dedicated Support

We don't outsource our support, so you'll get access to our in-house team of experts and 24/7 and a dedicated account manager focused on your specific business needs. 

Global Coverage

With virtual phone numbers available in 160+ countries, nobody offers better global coverage than AVOXI. Activate toll free, national, and local DID numbers instantly.

Amazing Call Quality

We've spent nearly 20 years building the global infrastructure expected of a Tier 1 carrier. Over 99% of calls receive MOS scores above the global standard for "excellent" voice quality.

Common Questions About USA Cloud Call Center Solutions

Yes! Every virtual phone number from AVOXI includes standard call management system features like call forwarding, call recording, basic IVR, and more. More advanced features like call center IVR, call monitoring, call queuing, etc. are available when you set up a USA virtual call center plan.

Benefits of using a cloud contact center solution include but are not exclusive to: quick setup, reduced costs, advanced features, integration capabilities, reporting, and scalability.

With AVOXI, you can set up cloud contact center software in the USA within 1 business day! To start managing calls right away, you can set up a VoIP phone number in the online shopping cart and start customizing your inbound call routing rules in 30 minutes or less. 

No, our USA call center solutions are entirely cloud-based, which means all you need to get started is a stable internet connection (150 kbps per simultaneous call recommended).

With AVOXI, 24/7 phone support is available to every cloud contact center customer.

Yes, the AVOXI Genius cloud contact center works great for anyone with has a stable internet connection, including remote employees.

In addition to providing the best contact center software solutions in the United States, popular services from AVOXI include SIP trunking and virtual phone numbers in 160+ countries.

Learn More About Hosted Call Center Services in the USA

To schedule a demo, set up a free trial, or request custom pricing with our USA call center solution, simply submit the short contact form and an AVOXI expert will respond shortly! You can also call us directly at +17709379735.

 US: 1 800 394 1980

singapore virtual numbers Singapore: 800 852 6179

israel virtual numbers Israel: 180 946 5062

Canada flag mini Costa Rica: 800 542 5396

Germany flag mini South Africa: 080 098 1340

 Australia: 1 800 834558

Canada flag mini Canada: 1 800 394 1980

new zealand virtual number New Zealand: 0800 450 951

malaysia virtual number Malaysia: 1800 819 244

Germany flag mini Germany: 0800 000 0476

Mexico Flag Mexico: 01 800 099 1204 

United Kingdom flag mini UK: 0800 652 5029

italy virtual number Italy: 800 790 731

netherlands virtual numbers Netherlands: 0800 023 4197

Hong Kong and Toll Free Numbers Hong Kong: +852 30114974

spain virtual number Spain: 800 654 432

japan virtual number Japan: 81 3 4579 9469

thailand virtual numbers Thailand: 1800 011 013

switzerland virtual number Switzerland: 0800 899 839

Worldwide: +1 (770) 937-9735