USA Call Center Software

USA Contact Center Software Solutions

United States cloud contact center solutions from AVOXI® help you deliver a better customer experience, increase sales team efficiency, and improve overall business communications. Whether you need to manage one team, multiple offices, or work-from-home agents, our cloud-based contact center platform includes the outbound and inbound contact center software features you need to manage your business's communications from anywhere in the world. Setting up a virtual call center in the United States is quick, simple, and amazingly affordable. The AVOXI Genius® hosted contact center is a web-based call center phone system built on the Google Cloud Platform and backed by one of the world’s largest VoIP telephony networks. Schedule a demo or start your free trial today and see why we are the USA's top virtual call center software solution!

Get More Virtual Call Center Features for Less Cost

Managing your virtual call center doesn't have to be hard. Try the most effective and affordable cloud-based call center today.

Manage Your Cloud Contact Center from Anywhere

Use your cloud-based contact center phone system to manage calls and monitor team performance from any location.

Set Up Your Hosted Call Management System in Minutes

Buy a virtual phone number in the online shopping cart and access our standard call management system within minutes.

Better Call Center Management and Performance Monitoring

Track agent performance over time with built-in call quality scoring
Play back recorded calls within your browser or download them to your device
Create custom dispositions for call tagging and outcome tracking over time
Coach your sales and support agents in real-time with live call quality monitoring features like call whisper and barge
Get all the reports, analytics, and dashboards you need to track your contact center's quality assurance metrics over time
Take advantage of our ever-expanding list of call center CRM integrations for customer screen-pops and agent scripts

Easy Phone Number Management and Amazing Global Call Quality

Instantly activate new virtual phone numbers around the world, with toll free, national, and local DID numbers available in 160+ countries
View call logs and performance reports at a number-level view
Call center SMS available with numbers from a growing list of regions
Instantly configure SIP trunking channels to handle more concurrent calls or maintain your legacy call center phone system
Make outbound calls to any global destination from your desktop softphone while taking advantage of custom caller ID features

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Inbound Call Management Made Easy with Flexible Call Routing Features

Whether you run a blended or inbound contact center, our built-in call management system makes it simple to route your calls to the right place every time. Easily set up call flows and personalized prompts with our call center IVR. Configure custom call routing rules to handle calls automatically. Your call management system even includes quality assurance features like real-time call monitoring, agent scoring, call barge and whisper, call tagging and many more.

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Expect the Best Virtual Call Center Software Pricing in the United States

When it comes to delivering amazing value at incredible pricing, there is no cloud call center software in the USA that goes as far as AVOXI. Our status as a Tier 1 carrier allows us to host your inbound and outbound calls at much lower rates than other contact center platforms in the USA. Set up AVOXI Genius® Contact Center at a fraction of the cost per user as most virtual call center software. There are no setup fees or minimum contracts. You may even be eligible for up to $1,000 per phone number you port to AVOXI's reliable global network.

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Reviews from Our Customers

Cloud-Based Contact Center for Easy Inbound Call Management

Call Queue Management

Set up unlimited call queues and custom queue-based routing options, ring rules, custom greetings, and more.

Call Queueing ➜

Round-Robin Routing

Evenly distribute calls to your sales or support teams with round-robin routing, one of several routing options available.

Round-Robin Routing ➜

Time-of-Day Routing

Automatically distribute calls based on the hour, day, or holiday schedule with time-of-day routing features.

Time-of-Day Routing ➜

Global Voice Coverage

Instantly activate toll free and local VoIP phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

Call Center IVR

Easily manage your IVR routing options and help your callers navigate to the best agent for their needs the first time.

Call Center IVR ➜

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Call Recording ➜

Live Call Monitoring

Listen to your agent and customer interactions for training purposes and ensure quality standards are met.

Live Call Monitoring ➜

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Automatic Call Distribution

Automatically route calls based on a variety of distribution rules so your callers reach the right agent the first time.

Automatic Call Distribution ➜

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Call Center Softphone ➜

Skills-Based Routing

Segment your agents based on a range of attributes and connect your callers to the best agent for their needs every time.

Skills-Based Routing ➜

Call Dispositions

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings.

Why So Many Contact Centers Choose AVOXI

There's a reason that thousands of companies worldwide trust AVOXI as their contact center solution. No matter where you do business, you can expect the most effective, affordable call center solutions for small business.

Reduced Call Costs

As a Tier 1 carrier, AVOXI provides your voice services at a fraction of the cost of most call center solutions. Choosing AVOXI can save your contact center up to 50% on call rates alone.

Amazing Call Quality

We've spent nearly 20 years building the global infrastructure expected of a Tier 1 carrier. Over 99% of calls receive MOS scores above the global standard for "excellent" voice quality.

Affordable Pricing Plans

Get simple pricing without all the add-ons or hidden fees charged by most call management systems. No setup fees or contracts, just amazingly affordable call center software plans.

Worldwide Reliability

Our virtual call center is built on Google Cloud Platform for secure storage, powerful compute speeds, and ultimate reliability. Take advantage of the same cloud infrastructure used by Google.

Global Coverage

With virtual phone numbers available in 160+ countries, nobody offers better global coverage than AVOXI. Instantly activate toll free, national, and local DID numbers around the world.

Dedicated Support

Do business with people, not machines. We don't outsource our support so our customers get access to our in-house team of experts, 24/7. You also get a dedicated account manager who is focused on your specific business needs.

Ease-of-Use

Run your VoIP call center from anywhere. All you need is an internet connection. Instantly add users or phone numbers. Easily edit your account settings, call routing rules, and much more.

Transition to the Cloud

Upgrade your call center phone system to the cloud at your own pace. Our cloud contact center and virtual numbers work with your existing PBX, no additional hardware required.

Product Roadmap

Every month, our dedicated engineers are adding new features to the AVOXI Genius platform. Our customers agree that there when working with a company focused on growth and innovation vs legacy providers, there is no comparison.

Common Questions About a USA Cloud Call Center Software

Is call management software included with any virtual phone number?

Yes! Every virtual phone number from AVOXI includes standard call management system features like call forwarding, call recording, basic IVR, and more. More advanced features like call center IVR, call monitoring, call queuing, etc. are available when you set up a virtual call center plan.

How long will it take to set up my cloud contact center software?

With AVOXI, you can set up cloud contact center software for the USA within 1 business day! To start managing calls right away, you can set up a VoIP phone number in the online shopping cart and start customizing your inbound call routing rules in 30 minutes or less.

Are there any hardware requirements?

No, our call center solutions are entirely cloud-based, which means all you need to get started is a stable internet connection (150 kbps per simultaneous call recommended).

What level of support is included with my VoIP service?

24/7 phone support is available to every cloud contact center customer.

What else can AVOXI do for my business?

In addition to providing the best contact center software solutions in the United States, popular services from AVOXI include SIP trunking and virtual phone numbers in 160+ countries.

Learn More About Cloud Call Center Software Solutions for the USA

To schedule a demo, set up a free trial, or request custom pricing, simply submit the short contact form and an AVOXI expert will respond shortly! You can also call us directly at +17709379735.