Contact Center Use-Case

Simple, Scalable Solutions for Your Contact Center

Boost your contact center performance with reliable, expansive and secure voice  that delivers a great customer experience, every time.

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Improve Customer Experience On Your Own Terms

Improve your contact center performance and customer experience with AVOXI’s award winning voice services. Our seamless SIP connectivity makes it easier than ever to get the global coverage and superior call quality your business needs – in the contact center solution of your choice. From intelligent call routing capabilities, expansive global coverage across 170+ hard-to-reach countries and real-time analytics you’ll have everything you need to improve and sustain critical service level metrics for your call center.

 

Leading Brands Choose AVOXI

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No Matter Your Contact Center,
We've Got You Covered

No matter your platform, AVOXI provides reliable voice to extend your reach and keep you connected. With seamless SIP connectivity to any contact center solution, let AVOXI enhance your customer experience. Easily manage your communications, streamlining your number management, connecting customers with agents and keeping your team engaged and productive.

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Integrate the Technology of Your Choice

Take advantage of AVOXI’s unparalleled global voice coverage and exceptional call quality from any contact center platform. Whether you're locked into an existing contract or simply prefer the functionality of your current provider, SIP Forwarding provides a straightforward solution for companies to leverage AVOXI's voice service from within any SIP-enabled platform.


Let Your Agents Focus on What Matters Most

Don’t let change slow you down. AVOXI enables your team to continue operating out of a familiar platform so they can spend less time training and more time focused on what really matters - providing a great customer experience.


Connect with Your Customers Anywhere, Anytime

Tap into AVOXI's 20+ years of international experience and established network of local carriers to reach customers in more than 170 countries. We ensure redundant and high-quality call routing, backed by global in-country resources in Asia, Africa, and the Americas to provide reliable routing without elaborate configuration or trunking requirements.

Looking to establish a local dialing presence and increase answer rates?

Get more of your calls answered with AVOXI TrueLocal, our 2-way local voice service offering guaranteed in-country caller ID in hard-to-reach countries like Russia, China, Saudi Arabia, Malaysia and more.

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Everything You Need within One Platform

From global voice, messaging and our very own contact center solutions, AVOXI delivers everything you need to drive revenue, reduce costs, and improve CSAT. Our easy to use platform makes it simple to resolve customer issues quickly by routing callers to the right place the first time. Seamlessly customize your routing rules based on capacity, availability, and skills.

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Route Calls to the Right Person at the Right Time

Establish an intuitive IVR in a matter of minutes. Advanced Routing from AVOXI offers a suite of intelligent routing options for directing your callers to the right person at the right time. Match callers to agents based on common skills like spoken language and prioritize your most important callers to ensure an outstanding caller experience.

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Increase First Call Resolution

With AVOXI’s advanced routing feature, businesses can match callers to the agent best suited for handling their call. Skills-based routing finds the perfect match for your customer and enables call centers to reduce handle time and increase first call resolution.

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Give Your Customer More Time Back in Their Day

With Queue Callback technology, you can now give more time back to your customer’s day and eliminate sticking points that often lead to a poor experience overall. AVOXI’s Queue Callback allows callers to reserve their spot in line and receive a callback from your team rather than waiting on hold.

Keep a Pulse on Call Center Performance

Call center leaders are constantly challenged to drive efficiency and improve the customer experience. AVOXI makes it easy to stay on top of service quality, keep agents engaged and productive, and see what’s working in real-time. Gain insight into average handle time, first contact resolution, queue time, and other important metrics.

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Refine the Conversation

Make sure your customers are getting the best experience every call with proactive call monitoring. Participate in live customer calls to not only analyze your customer service interaction but also to provide coaching to your employees when they need it the most - on the spot. Within one platform you’ll be able to coach your sales and support teams in real-time using monitor, whisper or barge functionality. 


Improve Efficiency with Call Center Performance Reporting

Measure KPIs and track trends with live and historical reporting for inbound and outbound agent performance metrics. Shared and scheduled reporting features allow you to automatically share insights with other stakeholders around your organization.


Monitor Service Level Metrics

With service-level metrics, now you can measure not just what your team is doing but more importantly, how they are performing. Benchmark your call center performance against your businesses service level agreement to ensure you meet and exceed your customers expectations.

Learn 9 simple ways to cut your contact center costs today without hurting performance with our free guide.

Ready to improve your global contact center performance?

AVOXI can help. Get Access Today.