+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Call Monitoring Software

Flexible, affordable, and easy-to-use call quality monitoring software your business contact center.

Live call monitoring with barge and whisper service

Play call recordings in your browser or download to your device

Custom disposition labels, call quality reports, progress tracking and more

Comes with call center routing, call queue management, IVR, and more

No setup fees. No contracts. Try automatic call quality monitoring risk-free

call monitoring software
stripes-long

Phone Call Monitoring for Business

Call monitoring, or call quality monitoring, is a set of features for improving your customer interactions. Included with any contact center service plan from AVOXI, gain real-time visibility into your customer's interactions with your employees or track call quality outcomes over time with intelligent analytics. Your call monitoring software features include:

Live Call Monitoring

Supervisors can choose to listen to customer-agent interactions in real time.

Call Whisper and Call Barge

Call whisper and barge are live call monitoring features. Call whisper allows supervisors to offer instructions and coaching to their agents without announcing themselves to the caller, while call barge is for stepping into the call when required. These features are great tools for coaching your customer support, sales teams, and account managers.

Phone Call Recording

Playback call recordings from your browser or download them for distribution and sharing. Easily configure inbound and outbound phone recording settings from any supervisory login. Unlike most providers, we do not charge additional per-minute rates for storing your office or call center's call recordings.

Custom Call Dispositions

Set up your own custom dispositions, or call outcomes, for actionable quality assurance metrics. You can create unlimited call outcome labels with designated sub-level reason labels for your agents to select.

Easy and Effective Call Quality Monitoring Solutions

Call monitoring software is automatically included for all contact center users extensions. No setup cost, no minimum contracts, no hidden fees. Contact us today to schedule a demo or start your risk-free trial!

Contact Center Software Features

When it comes to delivering advanced features at an amazing value, no other contact center platform has gone as far as AVOXI. Enjoy every feature you need to make improvements to your team's performance today!

Call Recording

Call Queues

Call Transfer

Outbound Calling

VoIP Softphone

Toll Free Numbers

Virtual Local Numbers

ACD Software

Call Analytics

Call Hold

Custom Caller ID

Voicemail-to-Email

Custom Ring Rules

Self-Service

IVR Routing

Custom Greetings

Live Call Monitoring

Call Whisper

Call Barge

Custom Call Outcomes

Voicemail Transcription

Frequently Asked Questions

How long does it take to activate my service?

After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less.

Will your call monitoring software work with my existing phone system?

Yes, our quality call management software works over the top of any existing phone system or as a stand-alone call management solution. 

What else can AVOXI do for my business?

In addition to providing the best call quality monitoring solutions for offices and call centers, popular services from AVOXI include virtual call center software and VoIP business numbers in 160+ countries. 

What Customers Are Saying About AVOXI

Have Questions About Call Quality Monitoring?

Call Us From...

US/Canada: 1 800 394 1980
Australia: 1 800 834558
israel virtual numbers Israel: 180 946 5062
singapore virtual numbers Singapore: 800 852 6179

south korea virtual number South Korea: 00798142030207

switzerland virtual number Switzerland: 0800 899 839

Canada flag mini Costa Rica: 800 542 5396

Germany flag mini South Africa: 080 098 1340

Canada flag mini Canada: 1 800 394 1980

japan virtual number Japan: 81 3 4579 9469

new zealand virtual number New Zealand: 0800 450 951

Germany flag mini Germany: 0800 000 0476

philippines virtual numbers Philippines: 1800 11101769

malaysia virtual number Malaysia: 1800 819 244

Hong Kong and Toll Free Numbers Hong Kong: +852 30114974

Mexico Flag Mexico: 01 800 099 1204 

spain virtual number Spain: 800 654 432

italy virtual number Italy: 800 790 731

netherlands virtual numbers Netherlands: 0800 023 4197

thailand virtual numbers Thailand: 1800 011 013

Worldwide: +1 (770) 937-9735

We Are Located in...

Atlanta, Georgia (HQ)
1000 Circle 75 Pkwy | Suite 500
Atlanta, GA 30339
View Map

Charleston, South Carolina
656 King St
Charleston, SC 29403
View Map

Costa Rica
Centro Comercial
Country Plaza
Local 8 Segunda Etapa
San Rafael de Escazu
San Jose, Costa Rica
View Map

South Africa
Johannesburg Office
The Pivot, Building B, Second Floor
1 Montecasino Blvd., Fourways, Johannesburg 2055
South Africa
View Map

Ready to Set Up Your Call Monitoring Software?