Call Monitoring Software (Call Center Monitoring)
Call Monitoring Software
Call monitoring software helps you coach your agents and improve your team's performances over time with live call monitoring, call barge and whisper, call quality scoring, call tagging, advanced analytics and more.
Cloud Contact Center Call Center Features Call Monitoring
Call Monitoring Software for Business and Call Centers
Call monitoring software helps you improve customer service metrics and employee performance over time. AVOXI Genius includes call center monitoring tools like live call monitoring, call barge and whisper, real-time report boards, call scoring, call tagging, drill-down analytics, and more! Integrate your call center monitoring software with your CRM platform and other business tools to automate workflows and improve performance even further!
Live Call Monitoring with Advanced Analytics
Use live call monitoring or call recording features to review phone calls and ensure your callers are getting accurate, consistent, and positive customer experiences from your agents.
Real-Time Monitoring and Live Coaching
Provide effective onboarding and coaching for your agents, allowing supervisors to assist them in real-time without disrupting calls or provide feedback with call quality scoring, whisper, and barge.
Easy, Affordable Call Monitoring Solutions
Our call monitoring software starts at only $25 per month per user! Plus, you'll get call management features like IVR, call routing, call queuing, and more to improve your team's performance.
Call Center Monitoring Tools
- Real-Time Dashboards: Track your team's real-time metrics at a glance.
- Live Call Monitoring: Listen to calls and coach your agents in real-time with call barge and whisper or leave notes for feedback.
- Custom Call Dispositions: Set up unlimited custom dispositions, or call outcomes, for actionable quality monitoring metrics.
- Call Quality Scoring: Score calls and attach feedback notes for your agents track performance over time, and leave notes for feedback.
- Unlimited Call Recording: Use call recording to ensure compliance, provide training, and evaluate interactions of past calls.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Common Questions About Phone Call Monitoring
Under Live Calls, you will see a list of calls in progress, calls waiting, agents available, and agents paused.
Under the Live Calls section, admins can:
- Monitor - listen to the call without the agent or caller know the admin is on the call.
- Whisper - talk only to the agent without the caller knowing.
- Barge - talk to both the agent and the caller.
From the Actions column, select the three dots icon and choose a mode: monitor, whisper, or barge.
Our call management features are available with AVOXI Genius starting at $25 / user.
With AVOXI Genius, setting up your call monitoring software takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
In addition to the top call management software for business, popular services from AVOXI include virtual phone lines from 160+ countries.
Get the Most Out of Your Call Monitoring Service
The AVOXI Genius platform comes with much more than call monitoring.
Try Our Call Center Call Monitoring System for Free
Schedule a demo to see what features like live call monitoring can do for you and try AVOXI Genius for free!