Call Monitoring Software

Flexible, affordable, and easy-to-use call quality monitoring software your business contact center.

Live call monitoring with barge and whisper service

Play call recordings in your browser or download to your device

Custom disposition labels, call quality reports, progress tracking and more

Comes with call center routing, call queue management, IVR, and more

No setup fees. No contracts. Try automatic call quality monitoring risk-free

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Virtual Phone Numbers | VoIP Phone System | Call Center Software

Phone Call Monitoring for Business

Call monitoring, or call quality monitoring, is a set of features for improving your customer interactions. Included with any contact center service plan from AVOXI, gain real-time visibility into your customer's interactions with your employees or track call quality outcomes over time with intelligent analytics. Your call monitoring software features include:

Live Call Monitoring

Supervisors can choose to listen to customer-agent interactions in real time.

Call Whisper and Call Barge

Call whisper and barge are live call monitoring features. Call whisper allows supervisors to offer instructions and coaching to their agents without announcing themselves to the caller, while call barge is for stepping into the call when required. These features are great tools for coaching your customer support, sales teams, and account managers.

Phone Call Recording

Playback call recordings from your browser or download them for distribution and sharing. Easily configure inbound and outbound phone recording settings from any supervisory login. Unlike most providers, we do not charge additional per-minute rates for storing your office or call center's call recordings.

Custom Call Dispositions

Set up your own custom dispositions, or call outcomes, for actionable quality assurance metrics. You can create unlimited call outcome labels with designated sub-level reason labels for your agents to select.

Easy and Effective Call Quality Monitoring Solutions

Call monitoring software is automatically included for all contact center users extensions. No setup cost, no minimum contracts, no hidden fees. Contact us today to schedule a demo or start your risk-free trial!

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Contact Center Software Features

When it comes to delivering advanced features at an amazing value, no other contact center platform has gone as far as AVOXI. Enjoy every feature you need to make improvements to your team's performance today!

Call Recording

Call Queues

Call Transfer

Outbound Calling

VoIP Softphone

Toll Free Numbers

Virtual Local Numbers

ACD Software

Call Analytics

Call Hold

Custom Caller ID

Voicemail-to-Email

Custom Ring Rules

Self-Service

IVR Routing

Custom Greetings

Live Call Monitoring

Call Whisper

Call Barge

Custom Call Outcomes

Voicemail Transcription

SEE HOW IT WORKS

Frequently Asked Questions

How long does it take to activate my service?

After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less.

Will your call monitoring software work with my existing phone system?

Yes, our quality call management software works over the top of any existing phone system or as a stand-alone call management solution.

What else can AVOXI do for my business?

In addition to providing the best call quality monitoring solutions for offices and call centers, popular services from AVOXI include virtual call center software and VoIP business numbers in 160+ countries.