Best Call Monitoring Software for Businesses and Call Centers
Call monitoring, or call quality monitoring, is a set of features for improving your customer interactions. Included with any contact center service plan from AVOXI, gain real-time visibility into your customer's interactions with your employees or monitor call quality over time with intelligent analytics.
The Most Flexible, Affordable Call Monitoring Solution
Call monitoring software is automatically included for all contact center users extensions. No setup cost, no minimum contracts, no hidden fees. Contact us today to schedule a demo or start your risk-free trial!
Call Quality Monitoring Features for Better Communications
Live Call Monitoring
Live call monitoring gives supervisors the ability to listen to customer-agent interactions in real-time. Managers can use real-time call monitoring without alerting other callers. Supervisors can also use features like call barge and whisper to coach their agents in real-time.
Call Barge and Whisper
Call barge and whisper are real-time call monitoring features. Call barging allows supervisors to step into a conversation whenever required. Call whisper allows supervisors to communicate with an agent without announcing themselves to the instructor. Call barge and whisper are popular agent coaching features and great tools for improving the performance of support, sales, and other inbound teams.
Custom Call Dispositions
Set up your own custom dispositions, or call outcomes, for actionable quality monitoring metrics. You can create unlimited call outcome labels with designated sub-level reason labels for your agents to select.
VoIP Phone Call Recording
Play back call recordings from your browser or download them for distribution and sharing. Easily configure inbound and outbound phone recording settings from any supervisory login. Unlike most providers, AVOXI does not charge additional per-minute rates for storing your office or call center's call recordings.
Agent Call Quality Scoring
Call quality scoring allows contact center supervisors and managers grade agent performance during calls. Get an end-to-end view of your customer-agent interactions, identify coaching opportunities, track performance over time, and leave notes for feedback.
What Customers Are Saying About AVOXI
See the AVOXI Genius Call Monitoring Platform in Action
Phone call monitoring features come as part of the AVOXI Genius contact center, your complete cloud-based call management platform, AVOXI Genius. Try AVOXI Genius today to see just how easy and affordable your call monitoring solution can be.
Try Call Quality Monitoring Software Risk-Free
We're so confident in the AVOXI Genius platform that we'll set up your solution and let you test all your call quality monitoring features completely risk-free! Contact us today to schedule your free trial.
VoIP Features Included With Your Call Quality Monitoring Software
When it comes to delivering advanced features at the best price possible, no other VoIP call monitoring platform goes as far as AVOXI Genius. Your call center quality monitoring software includes an amazingly affordable call management system with every feature you need to improve your contact center's performance today.
Frequently Asked Questions
After confirming that you would like to start a free trial of our contact center software, your account will be set up and activated in 24 hours or less.
Yes, our quality call management software works over the top of any existing phone system or as a stand-alone call management solution.