Learn how leading enterprises are embracing application modernization with little operational disruption and the macro/micro trends behind this movement. Gain actionable insight on the benefits of moving your communications infrastructure to a flexible cloud platform and tips for avoiding the ‘rip and replace’ method. Hear from contact center leaders on the pressures affecting their decision…

While reports suggest that omni channel communication is preferred and millennials+ are avoiding voice interactions, this doesn’t mean that voice as a primary inbound/outbound comms channel is no longer relevant. In fact, research shows that voice continues to be a critical component of contact centers, dominating communication channels in many countries. Join us to learn…