Simple Call Center Software

The simple, flexible, and affordable call center software for customer service and support teams.

Simple Call Center Software Built for Better Customer Experiences

AVOXI Genius is your simple call center software built to improve team performance right away. Our cloud-based call center software can be deployed within minutes and gives you control over your channels from an intuitive and easy-to-use interface. Enjoy all the features of an enterprise software with features like live call monitoring, call whisper and barge, skills-based routing, quality assurance reporting, IVR, and call recording at an amazingly affordable offer. Contact us today and try our simple call center software completely risk-free.

Set Up Your Simple Call Center Software for Better Customer Service Experiences Today

Customize call dispositions and track call outcomes over time
Easily increase visibility into customer calls and improve support scripts
Ensure quality assurance standards are met with live call monitoring
Use call whisper and call barge to effectively coach your team
Review call recordings and use agent scorecards to set performance goals

GET A FREE DEMO

Improve Customer Service and Support Team Performance with Call Center Coaching Tools

Dynamic call distribution rules like time-based and skills-based routing
Unlimited IVR menus, call branches, custom greetings and more
Flexible call queues and hunt groups with custom ring rules
Toll free and local phone numbers available from 160+ countries, instantly
Global outbound dialing with custom caller ID from your WebRTC softphone

TRY IT RISK-FREE

What Users Are Saying About AVOXI

A Simple Call Center Solution with the Features You Need

Live Call Monitoring

Listen to your agent and customer interactions for training purposes and ensure quality standards are met.

Live Call Monitoring

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Call Recording

Round-Robin Routing

Evenly distribute calls to your sales or support teams with round-robin routing, one of several phone routing options available.

Call Dispositions

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings.

Call Center IVR

Easily manage your IVR routing options and help your callers navigate to the best agent for their needs the first time.

Call Center IVR

Call Queue Management

Set up unlimited call queues and customize your queue-based routing options, ring rules, custom greetings and more.

Call Queue Management

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Automatic Call Distribution

Automatically route calls based on a variety of distribution rules so your callers reach the right agent for their needs the first time.

Automatic Call Distribution

Skills-Based Routing

Segment your agents based on a range of attributes and connect your callers to the best agent for their needs every time.

Skills-Based Routing

Time-of-Day Routing

Automatically distribute calls based on the hour, day, or holiday schedule with time-of-day routing features.

Global Voice Coverage

Instantly activate toll free and local VoIP phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

Flexible, Affordable, and Simple Call Center Software

Schedule a free demo with one of our customer experience experts and see just how easy managing your call center software can be

SEE HOW IT WORKS

Frequently Asked Questions

How long does it take to set up my call center software?

With AVOXI Genius, setting up your simple call center software can be done in just a few minutes! Enhanced call routing solutions can be set up in 1 business day or less. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.

Are there any physical requirements that I need before starting my trial?

As a cloud-based call routing system, the AVOXI platform can be used anywhere where you have a stable internet connection (150 kbps per simultaneous call recommended).

What level of support is included with my service?

24/7 phone support is available to all customers using the AVOXI phone routing platform. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.

How long does it take to add new phone lines or support agents into my system?

AVOXI Genius is designed to give you complete control over your phone routing features. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly.

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of AVOXI's call routing solutions.

What else can AVOXI do for my business?

In addition to the best call center software for customer support teams available, popular services from AVOXI include VoIP phone lines from 160+ countries.