Small Business Call Center Software

AVOXI Genius is your effective, affordable, and easy-to-use call center solution for small business. Try small business call center software free for 30 days!

Start managing your small business call center in minutes

Includes virtual auto attendant, ACD, and many more call management features

Answer calls from your office phone, mobile phone, or our WebRTC softphone

Instantly activate virtual phone numbers online in 160+ countries

No setup fees, no minimum contracts. Try small business call center software risk-free!

OVERVIEW     FEATURES     SOLUTIONS     INTEGRATIONS

Call Center Software for Small Business

Call center software for small business makes it easy to manage your communications from an easy-to-use cloud-based contact center platform. Every call is important, and the AVOXI Genius small business call center software allows you to have the tools you need to handle your customer communications. With AVOXI, setting up your small business call center solution is quick, easy, and incredibly affordable. Enjoy a free trial of our call center software and see just how easy managing a call management system for small business can be.

Set Up Your Small Business Call Center in Minutes

With AVOXI, setting up your small business call center software is both easy and affordable. Get more for less when you choose AVOXI:

  • Launch your new small business call center solution in minutes
  • Enjoy the best call rates with phone numbers in 160+ countries
  • Get paid to port your existing phone numbers to AVOXI
  • Edit users, routing, and other settings from your online interface
  • Save big with no setup fees, no minimum contracts, and incredibly affordable user licenses
small business call center software
call center solutions for small business

Never Miss a Phone Call with Advanced Call Routing

AVOXI's small business call center software makes it simple to manage your inbound call routing.

  • Unlimited IVR: Create limitless IVR menus, prompts, and scripts to route your callers to the person or information they need.
  • Custom Routing: Customize your call distribution system with skills-based, time-based, and other routing options.
  • Call Forwarding to Any Device: With AVOXI, you can answer calls from your desk phone, mobile phone, or our WebRTC softphone.
  • Superior Call Quality: Use AVOXI's telephony network to get fantastic global call quality for your team and customers.

Drive Great Customer Experiences With SMB Call Center Software

AVOXI Genius is the call management system for small business built to improve your communications and team performance right away:

  • Real-Time Call Monitoring: Monitor calls with call whisper and barge, score calls, and leave feedback notes on call recordings.
  • Advanced Analytics: Get real-time and historical views on calls answered, average waiting time, average talk time, and more. 
  • Easy Self-Service: Instantly add or remove agents or phone numbers, edit users' individual access to features, and more from your online interface.
small business call center software

TESTIMONIALS

Small Business Call Center Software Pricing

Interested in Custom Pricing for Small Business Contact Center Software?

Interested in trying our call center solution for small business, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.

Why So Many Businesses Choose AVOXI's Small Business Call Center Software

There's good reason why over 5,000 companies around the world trust AVOXI as their business VoIP and call management system for small business.

call management system for small business

AVOXI Network Infrastructure POPs / Gateways

Fast Implementation

We're removing the complexity from small business call centers. Implement a SMB call center in minutes and start simplifying your workload right away. 

Cost Reduction

Finally, running a call center for small business can be easy and affordable. Affordable plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce contact center costs with AVOXI.

Dedicated Support

Every call center software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your call center solution for small business. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP telephony network covering 160+ countries, no contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.

Innovative Feature Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Common Questions About Call Center Software for Small Business

How long will it take to launch my small business call center software?

In most cases, new customers are able to deploy their new small business call center software within one day. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your contact center software interface.

Are there physical hardware requirements to use AVOXI Genius?

As a browser-based software, AVOXI Genius can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching a call center for small business.

What level of support is included with my small business contact center software?

Every AVOXI Genius customer has access to 24/7 phone support. You can also create service tickets via email or chat from within your User Interface.

Can I customize my users, phone numbers, call queues, etc. on my own?

AVOXI Genius is designed to give you complete control over your small business call management system. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules. 

Can I set up custom integrations with my small business call center solution?

The dedicated engineers at AVOXI are enhancing our existing small business contact center integrations and adding new platforms to the integrations store every month! If you have questions about available contact center software integrations, or if you would like to request a new platform be added next, please let us know! 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your small business call center solution's free trial period. 

What else can AVOXI do for me?

AVOXI is a one-stop shop for cloud communications and business voice solutions! In addition to providing the best call center software for small business, popular services from AVOXI include virtual phone number from 160+ countries, SIP trunking, and SMS forwarding.

More Than Just a Small Business Call Management System

AVOXI Genius is more than just a call management system for small businesses. It's a complete

small business call center solution built to improve team performance and simplify your communications.

Try the Best Call Center Software for Small Business

See our call center software in action and find out just how easy managing your small business call center can be!