Microsoft Dynamics

Microsoft Dynamics Contact Center Integration

Integrate call center software with Microsoft Dynamics to create better experiences between customers and agents while simplifying workflows. Implement a Microsoft contact center integration and enjoy a 30-day free trial.

microsoft dynamics call center software

Integrate Microsoft Dynamics with Call Center Software

Create better experiences between your agents and callers by integrating Microsoft Dynamics with call center software. Also known as computer telephony integration (CTI), AVOXI's Microsoft CTI includes features like automated call logging, caller screen pop, softphone, click-to-call and many more. Try our Microsoft contact center integration free for 30 days and see how much easier customer communications can be.

microsoft dynamics telephony integration

Microsoft Dynamics CTI Made Easy, Flexible, and Affordable

AVOXI's Microsoft Dynamics CTI is built to be flexible, affordable, and incredibly easy to use:

  • Make calls via softphone by clicking a phone number in MS Dynamics
  • Instantly add, edit, and remove agents from your Dynamics CTI
  • Automatically log calls and provide helpful screen pops for your agents when handling calls with contacts in your Microsoft CRM
  • Enjoy excellent global call quality for amazingly affordable rates thanks to our 20+ years optimizing our telephony infrastructure

Drive Better Experiences with Microsoft CRM VoIP Integration

Setting up a Microsoft CRM telephony integration makes it easy to improve customer conversations and manage your agents:

  • Screen Pop: Screen pops provide contextual details associated with a contact for your inbound or outbound customer calls.
  • Queue Callback: Included with your Microsoft Dynamics CTI, queue call back will boost your CSAT by allowing callers the option to receive a call back instead of waiting in a queue.
  • Microsoft Dynamics CTI: Your Microsoft Dynamics integration includes CTI features like live quality monitoring, call recording and scoring, custom dispositions, and advanced analytics.
microsoft dynamics voip integration
microsoft dynamics contact center

Automate Tasks in Microsoft CRM to Save Time and Reduce Errors

A Microsoft CRM telephony integration simplifies workflows, reducing human-errors and improving the productivity of you and your agents. Your Dynamics CTI includes features like:

  • Automated Call Logging: No time is wasted with automatic call logging in Microsoft Dynamics. Review call details, follow-up tasks, and call recordings within Microsoft Dynamics.
  • Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the Genius softphone.
  • Better Data, No Human-Errors: Automating tasks in your Microsoft CRM gives your agents more time for the work that matters most and improves data quality when running reports in Microsoft Dynamics.

Implement Your Microsoft Dynamics Call Center in Minutes

AVOXI makes it easy to set up your Dynamics CRM cloud call center in minutes, without additional fees, contracts, or worries.

  • Implement your Dynamics telephony integration in a few clicks
  • No coding, no developers, and no professional services needed
  • No setup fees and no minimum contracts required
  • Save 20% or more with an annual license plan
microsoft dynamics crm cti integration

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."


Finance & International Network Manager


“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”


Group Reservations Manager


"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Frequently Asked Questions

Does automatic call logging in Dynamics work for inbound and outbound calls?

Yes, AVOXI's Microsoft CRM integration allows you to toggle automatic call logging on or off for both inbound and outbound calls.

Can I listen to call recordings in MS Dynamics?

When AVOXI automatically logs calls in Dynamics, the call log includes a link to the call recording for easy access. 

How long will it take to implement my Dynamics integration?

The Microsoft CRM telephony integration has already been built in AVOXI, which means you can implement this integration within a few minutes of logging into Genius. 

Get the Most Out of Your Dynamics Telephony Integration

In addition to Dynamics contact center integrations, popular VoIP telephony solutions from AVOXI include...


Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.


Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Schedule a Demo and Get a Free Trial of Our Microsoft CRM Call Center Integration

Schedule a demo or a free trial of AVOXI to see what Microsoft Dynamics CTI can do for you!