Zoho Contact Center Software Integration

Integrate Zoho with contact center software in minutes. Zoho VoIP integration includes automatic call logging, screen pop, softphone dial pad, and many more CTI features that improve customer interactions while simplifying your work.

zoho call center software

Integrate Zoho CRM with Call Center Software

Create better experiences between your agents and callers by integrating Zoho CRM with call center software. Also known as computer telephony integration, AVOXI's Zoho CTI includes features like automated call logging, caller screen pop, softphone, click-to-call and many more. Try our Zoho contact center integration free for 30 days and see how much easier customer communications can be.

zoho cti

Zoho CTI Made Easy, Flexible, and Affordable

AVOXI's Zoho CTI is built to be flexible, affordable, and incredibly easy to use:

  • Make calls via softphone by clicking a phone number in Zoho CRM
  • Instantly add, edit, and remove agents from your Zoho CTI
  • Automatically log calls and provide helpful screen pops for your agents when handling calls with contacts in your Zoho CRM
  • Enjoy excellent global call quality for amazingly affordable rates thanks to our 20+ years optimizing our telephony infrastructure

Drive Better Experiences with Zoho Telephony Integration

Setting up a Zoho CRM telephony integration makes it easy to improve customer conversations and manage your agents:

  • Screen Pop: Screen pops provide contextual details associated with a contact for your inbound or outbound customer calls.
  • Queue Callback: Included with your Zoho CTI, queue call back will boost your CSAT by allowing callers the option to receive a call back instead of waiting in a queue.
  • Zoho CTI: Your Zoho telephony integration includes CTI features like live quality monitoring, call recording and scoring, custom dispositions, and advanced analytics.
zoho telephony integrations
zoho voip integration

Automate Tasks in Zoho to Save Time and Reduce Errors

A Zoho CTI integration simplifies workflows, reducing human-errors and improving the productivity of you and your agents. Your Zoho telephony integration includes features like:

  • Automated Call Logging: No time is wasted with automatic call logging in Zoho CRM. Review call details, follow-up tasks, and call recordings within Zoho.
  • Click-to-Call: Drive agent productivity with auto-dialing for any number presented through a webpage on the AVOXI softphone.
  • Better Data, No Human-Errors: Automating tasks in your Zoho CRM gives your agents more time for the work that matters most and improves data quality when running reports in Zoho.

Implement Your Zoho Call Center Integration in Minutes

AVOXI makes it easy to set up your Zoho cloud call center in minutes, without additional fees, contracts, or worries.

  • Implement your Zoho telephony integration in a few clicks
  • No coding, no developers, and no professional services needed
  • No setup fees and no minimum contracts required
  • Save 20% or more with an annual license plan
zoho crm telephony integration

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."


Finance & International Network Manager


“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”


Group Reservations Manager


"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Frequently Asked Questions

Does automatic call logging in Zoho work for inbound and outbound calls?

Yes, AVOXI's Zoho VoIP integration allows you to toggle automatic call logging on or off for both inbound and outbound calls.

Can I listen to call recordings in Zoho?

When AVOXI automatically logs calls in Zoho, the call log includes a link to the call recording for easy access. 

How long will it take to implement my Zoho contact center integration?

The Zoho contact center integration has already been built in AVOXI, which means you can implement this integration within a few minutes of logging into Genius. 

Get the Most Out of Your Zoho Telephony Integration

In addition to Zoho call center software integrations, popular VoIP telephony solutions from AVOXI include...


Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.


Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Schedule a Demo and Get a Free Trial of Our Zoho Contact Center Integration

Schedule a demo or a free trial of AVOXI to see what Zoho contact center integration can do for you!