How to Reduce Costs in Your Contact Center

How to Reduce Costs in Your Contact Center Rising costs and an economic downturn…It’s a recipe that’s forcing businesses to look at doing more with less.  With rising inflation and reducing non-essential spending, IT leaders are being tasked with creating cost-saving strategies across their operations while continuing to grow their contact center scope in the…

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Call Center Agent Scorecard Templates

Get your free call center agent scorecard template.

Your Call Center Agent Performance Scorecard Guide Call center agent performance is one of the biggest drivers of customer satisfaction and retention. Yet many contact centers still rely on outdated scorecards that fail to reflect customer expectations or evolving business priorities. In an era where 86% of buyers will pay more for a great customer…

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