Can I Connect Securely to the AVOXI Platform Using TLS?
Users of the platform can easily enable TLS to protect and improve your call traffic posture.
Read MoreHow to Use the Cloud to Improve Call Center Efficiency & Reduce TCO
Efficiency in your call center can help you do more with less while reducing your total cost of ownership. Learn how.
Read MoreHow to Manage Your Call Queues During Volume Spikes
Don’t panic! Call spikes happen. Learn easy call queue management strategies to get your contact center call queues under control.
Read MoreVoice Benefits of Moving Your Enterprise to the Cloud
67% is how many of your competitors now use cloud software to run their global businesses, including voice service connectivity. Are you?
Read MoreWhy Move Your Contact Center Operations to the Cloud?
The cloud can power up your contact center operations– that’s why 41% of technology leaders plan to increase their cloud usage.
Read MoreHow to Reduce Costs in Your Contact Center
How to Reduce Costs in Your Contact Center Rising costs and an economic downturn…It’s a recipe that’s forcing businesses to look at doing more with less. With rising inflation and reducing non-essential spending, IT leaders are being tasked with creating cost-saving strategies across their operations while continuing to grow their contact center scope in the…
Read MoreCall Center Agent Scorecard Templates
Your Call Center Agent Performance Scorecard Guide Call center agent performance is one of the biggest drivers of customer satisfaction and retention. Yet many contact centers still rely on outdated scorecards that fail to reflect customer expectations or evolving business priorities. In an era where 86% of buyers will pay more for a great customer…
Read MoreTop Call Center Metrics & KPI Benchmarks to Track
Top Call Center Metrics & KPI Benchmarks to Track As a call center leader, you’ve likely experienced firsthand how one call interaction can make or break a customer’s decision to do business with your company. In fact, 90% of customers report customer service is a huge factor. And a critical part of your role is…
Read MoreWhy International Companies Need Local Presence Dialing & Caller ID Service
Why International Companies Need Local Presence Dialing & Caller ID Service Reaching customers and sharing a connection with them is important to international outbound sales. Cold calling is often used to win new customers, but with so many potentially fraudulent robocalls received on a daily basis, people are weary to answer the phone for non-local…
Read More10 Reasons for Moving Your Hotel Phone System to the Cloud
10 Reasons for Moving Your Hotel Phone System to the Cloud Travelers expect unparalleled service of their hotels from the time of research, reservation and engagement. With an infinite number of brands to choose from, keeping your hotel phone system simple, easy-to-navigate and reliable can create a guest experience that sets you apart from the…
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