Using Cloud Communications to Tackle eCommerce Customer Pain Points

Using Cloud Communications to Tackle eCommerce Customer Pain Points The global eCommerce industry is expected to reach $5 trillion by the end of 2022. And while there’s more money than ever to be made from eCommerce sales, there are also more challenges for brands to remain competitive. Supply chain issues, inflation, rising competition– there are…

Read More

SIP Trunking Benefits & Advantages

sip trunking benefits and best practices

SIP Trunking Benefits & Advantages SIP trunking is changing the game for IT leaders– that’s why it’s no surprise to see that the market is expected to grow by 14% compound annual growth rate (CAGR) through 2030.  But what’s all the hype about anyway? Your teams are collaborating and making connections with customers using tools…

Read More

When to Use Webhooks vs APIs for App Data Sync

webhooks-vs-apis

When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data. To do so, integrating your CRM system and other business applications is key– and an easy task with low-code no-code platforms specifically designed for…

Read More

ICMI CCExpo 2022

Leave no call to chance. Customer expectations are evolving. The rise of social media, proliferating contact channels and the heightened strategic role of customer services are changing the landscape for contact centers. But understanding performance doesn’t have to be complicated. Join us at ICMI Contact Center Expo 2022 and learn how we can help you…

Read More

Coding Beyond Tradition: Reducing Entry Barriers, Cost & App Deployment Time

eBookCoding Beyond Tradition How citizen developers and low-code no-code technology are changing the future of telecom. eBookCoding Beyond Tradition How citizen developers and low-code no-code technology are changing the future of telecom. It’s a lot of responsibility to manage a software stack and stay ahead of strategy when you’re having to navigate an ever-changing workforce,…

Read More

Swipe Right: 5 Questions to Ask Before Selecting a CPaaS Partner

Swipe Right: 5 Questions to Ask Before Selecting a CPaaS Partner Finding a cloud communications provider is kind of like dating. Knowing the right questions to ask can help you find the right match for your business. Below, we’ve identified five must-ask questions to narrow down your short-listed providers.  CPaaS partner research is similar to…

Read More

Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders

Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders Keeping customers happy requires excellent customer service throughout their entire travel journey. Enabling skills-based and priority routing in your call center routing rules can help brands achieve better customer satisfaction scores, more productive agents, and guests that come back time and again. See…

Read More