Swipe Right: 5 Questions to Ask Before Selecting a CPaaS Partner

Swipe Right: 5 Questions to Ask Before Selecting a CPaaS Partner Finding a cloud communications provider is kind of like dating. Knowing the right questions to ask can help you find the right match for your business. Below, we’ve identified five must-ask questions to narrow down your short-listed providers.  CPaaS partner research is similar to…

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Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders

Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders Keeping customers happy requires excellent customer service throughout their entire travel journey. Enabling skills-based and priority routing in your call center routing rules can help brands achieve better customer satisfaction scores, more productive agents, and guests that come back time and again. See…

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6 Tips for Managing Your International Remote Workforce

6 Tips for Managing Your International Remote Workforce Managing a remote workforce with employees around the world is a learning experience for most. With many call center agents working from home, business leaders need supporting VoIP tools to help them manage their teams effectively. Read on to learn more about actionable tips you can implement…

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Building a Modern Call Strategy: 6 Call Management Mobile App Benefits

Building a Modern Call Strategy: 6 Call Management Mobile App Benefits Easily build an effective modern strategy with a phone app for inbound and outbound calls! Watch productivity grow when you give your reps the full power of your unified communications platform through their mobile device. 58%. That’s how many employees want the option to…

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Troubleshoot & Improve VoIP Quality with Call Insights

Best Ways to Troubleshoot & Improve VoIP Call Quality Trying to improve sound quality during VoIP calls? Learn how VoIP call quality is measured, troubleshooted, and easily improved.  The pressure to exceed customer expectations is on for enterprises. Nearly 58% of consumers will end ties with a brand or business due to poor customer service.…

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BYOC & BYOD: Cloud Trends Fueling Your Contact Center

BYOC & BYOD: Cloud Trends Fueling Your Contact Center BYOC and BYOD are two trends transforming the contact center industry, especially when it comes to remote employees. Learn why these policies are being rapidly deployed, and how they can benefit your contact center teams working from home.  Companies are leaning into “BYO” policies to support…

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A New Era in Communications: Six Trends to Watch in 2022

A New Era in Communications: 6 Trends to Watch in 2022 The enterprise guide to keeping your communications strategy competitive in the new year and beyond. A New Era in Communications: 6 Trends to Watch in 2022 The enterprise guide to keeping your communications strategy competitive in the new year and beyond. The past two…

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The Role of IVR in Travel & Hospitality

The Role of IVR in Travel & Hospitality Modern day travel and hospitality businesses require a reliable IVR system to succeed. When call flows are optimized and guests are routed to the right department, the first time, your customer experience (CX) metrics improve. Intuitive IVR software is critical to your bottom line and delivering a…

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